Reviews for Budget in Jacksonville
- All reviews 100%
Based on 94 reviews
Mar 20 2017
Pros: As advertised
Mar 16 2017
Jacksonville Budget rental service didn't have a c
Pros: Customer service was helpful and they are adjusting my rental fee down to the mid size fee vs the. Full. Budget in Naples was good with the return.
Cons: When I arrived at the poorly marked Budget location to pick up my car, I was told there wasn't one. The clerk said he called me & I asked when and he said "before during and after". I had no record of any missed calls on my phone, no email, no texts. He had nothing to offer me. When I pressed him further, he said he did have a mid size car(I had paid for a full) & I said fine I'll take that. He should have offered that immediately. He then charged me the same fee & said he couldn't adjust it down.
Mar 14 2017
Pros: The car got good mileage if it is true with volkswagon? was comfortable.
Cons: Couldve used some help carrying my suitcases to car. When sat in car seat, it was like sitting on the ground. No power seat? Had to ask someone how to raise it? It was a volkswagon Jetta.. When I picked up the car, I told them I had visa insurance on the car. They instead had me sign I was taking their insurance and raised the price from 275 to 500 something. I later learned they were on commission. I didn't have my glasses on when I signed with all my luggage to carry.
Mar 2 2017
Everything was easy
Pros: The process was very easy. The car was very nice.
Cons: The printers at the counter were going and it made it very difficult to communicate with the representative.
Feb 24 2017
Horrible experience with Kayak & Budget avoid them
Cons: Despite searching & renting from JAX (exact airport code) thru Kayak and being told "use rental counter at airport" on booking, once I got there they told me this rental had been reserved from some Chilli's parking lot 40 mins from airport that would be closed before I could get there and they could only give me a rental for over 60% more $ than agreed to ($300 rental with reservation number they could give me for $733 !!!!???) The staff was extremely unhelpful and I will not be using Budget or Kayak again. Just FYI I was able to secure an on the spot booking with Alamo at the airport instead for a much more reasonable cost no thanks to Budget or Kayak
Feb 19 2017
Pros: The car was great
Cons: The teller who misrepresented their services when i picked up the car even after I asked specific questions to clarify and they tried to charge me nearly three times the amount for the rental. When I tried to contact them for an issue on the phone I was redirected for almost two hours to a computer which told me it couldn't assist with my problem, and when i was connected to a human thrice, each one of them basically said sorry, but we don't know how to help you extend your rental and they couldn't even connect me to someone who could and instead asked me to drive two hours to an airport to wait in line and speak to someone in person.
Feb 15 2017
Quick and Easy
Pros: I was in and out quickly. The staff was friendly.
Feb 14 2017
Pros: Overall, had good experience with renting car, except I felt like the sell push was too much.
Feb 12 2017
Pros: The staff was very polite and removed the ridiculous fuel charge for me, although I had to go to am inside desk to make this happen.
Cons: When I picked up the car, the gas tank wasn't totally full. On my way to return the car, I filed up the tank completely about 10min before arriving at the airport. Upon return they tried to charge me for fuel because the gauge didn't look 100% full. I had to go to the desk inside the terminal to have the charge removed. Pretty annoying.
Feb 8 2017
avoid ! they will try to bluff you
Pros: nothing ! you book an intermediate and get a mini ! they would tell you the extra insurance you bought is worthless and you need their extra insurance.
Cons: nothing ! you book an intermediate and get a mini ! they would tell you the extra insurance you bought is worthless and you need their extra insurance. I refrain from doing business with dishonest companys.
Feb 7 2017
Pros: Customer Service Representative was courteous and efficient
Cons: The Fast Break happen without the fast break excellent job
Jan 29 2017
Great price great rental great service!
Pros: Quick in and out, saved $800 on advertised rate!
Jan 16 2017
IT was very good, clean car ,everything was in tim
Pros: Good car and good customer service.
Jan 15 2017
Pros: Car did it's job. Helpgul lot attendant
Cons: The car was in the return area, and not even in the right spot there. Had to wait and have help finding it.
Jan 14 2017
Pros: The price was unbeatable. Friendly staff!
Cons: Car smelled like dirty feet when we picked it up
Jan 13 2017
Pros: was super easy to pick up the car. The guy who helped me was very friendly, showed me how to use the features in the car and was very knowledgable. All in all I spent about five minutes from walking in to getting in the car. Perfect. The car was clean and well maintained, everything was as expected. Also, the price was awesome. Way lower than the competitors for this particular rental.
Dec 17 2016
Pros: The over-all over-the-counter experience was a disaster. Because of the initially dishonesty, I really had to review my final bill for discrepancies. The trust wasn't there.
Cons: I didn't like how the budget desk representative insisted on selling/adding additional unwanted pricey items to my bill. I pre-paid for the services over the internet. I want exactly what I ordered - nothing less, nothing more. I booked the rental car on-line. My price was set!
Dec 9 2016
Availability check doesn't actually check
Pros: Getting home
Cons: Reserving a car, getting confirmation of a reservation only to find there are no cars upon arrival. Being forced to wait for a returned vehicle, stress about not having a way home, forced to pay more for a similar car in same class, error in fuel amount not corrected. Lack of concern on Budget for putting me through it.
Nov 3 2016
Pros: Fast pickup/drop off. Very accommodating with vehicle requests.
Oct 18 2016
Pros: The man was very nice
Cons: The gas wasn't full, the car ask all the time for change the oil, the carpet of the trunk has a durty stain, I didn't can put my suitcases there
Oct 9 2016
Pros: The check out process was fast. However, by the time I went to my car a found it dirty the clerk was gone and the office closed.
Cons: The rental car was dirty on the interior and exterior.
Sep 26 2016
Pros: When I dropped it off, the employee made me feel comfortable and was very nice!
Sep 24 2016
Nice and Easy Comfort
Pros: Ease of pick up and drop off. Nice modern upgraded features on intermediate class car.
Cons: Nothing major. Few stains in upholstery in rear seats.
Jul 17 2016
Pros: Dirty windshield inside. Very helpful desk clerk.
Jul 16 2016
Jun 20 2016
More expensive than i thought
Pros: The rental price was $58 but we ended up paying around $180. Seemed like a bait and switch!
Jun 14 2016
Pros: I like the style/make and model
Cons: It wasnt fully cleaned on the outside and inside prior to pickup
Jun 10 2016
Cons: There was a 45 minute wait in line. Once we got to the counter it was another 15 minutes before the lady could find our keys and contract. Jacksonville Airport.
Jun 6 2016
Pros: I like the fact that the store manager offered me a free upgrade, although I did not request it and her attitude was a friendly one.
Cons: there was not one available to offer me a ride home after the rental. Enterprise Rental Car, whom I usually use, always have this service available, ALWAYS.
Jun 4 2016
Cons: It took 15 minutes to get a car. Doesn't seem like a long time, but others who got there after me got their car before me. Caused me to be late to a tee time.
May 31 2016
Pros: The staff gave excellent customer service.
Cons: The cost was in line with comparable rates in the region but high in general. When flying into Jacksonville, I often contemplate buying a car and then selling it when I fly out.
May 2 2016
Long pick up.
Pros: The vehicle. It was what I rented.
Cons: Took almost 1 hour to get the vehicle. Long wait in line. Long wait at counter. Long wait at pickup. Was not that busy. No explanation.
Apr 7 2016
Apr 4 2016
Cons: They made me book a different car
Apr 3 2016
Cons: High miles - hard seats - poor tires - not enuf washer fluid
Mar 1 2016
Pickup in Jax
Pros: I was upgraded to a different car which was available at the Airport so I did not have to wait.
Cons: The car I rented was not at the Airport location and there was an accident which delayed delivery.
Feb 17 2016
Pros: Excellent rental agent
Feb 9 2016
We were overcharged by budget
Pros: The car overall was in a good condition
Cons: The budget rep was very aggressive and made us upgrade the car and pay 70 dollars more for the rental.
Feb 4 2016
Pros: Easy to book, car was great and spouses drive for free!
Cons: Jacksonville airport doesn't use fastbreak....no outside building. We found out after searching the parking lot. So pickup there was not as easy as it is in many other cities.
Jan 25 2016
Rental location; Jacksonville Airport (JAX)
Pros: No issues with costs. Final rentals rate was as booked through Kayak. Check-out was quick and easy. Car was like new and ran great.
Cons: Would have liked an agent to be at the drop-off location in the parking garage (like all of the other rental agencies). I had to lug everything back to the desk at baggage claim.
Jan 24 2016
Cons: Long wait to pick up car. The car reeked of cigarette smoke.
Jan 19 2016
Pros: Pickup and dropoff were quick and easy. Mazda 3 was excellent. Picking up in JAX and dropping in FLL was without any issues. Friendly personnel. Cost was exactly what I expected.
Cons: Found 2 empty water bottles from previous rental. Even tho there were "no smoking" stickers there was a faint smell of smoke from some bimbo who broke the rules.
Jan 14 2016
Budget and Avis very helpful
Pros: I like that Budget and Avis make an effort to help out if you have a situation. They do not just blow you off, they want a happy customer. They are my first choice if I can get a decent rate from one of the online car search apps.
Jan 7 2016
Pros: Car was full of ants and they didn't even refund me.
Dec 31 2015
Pros: Nothing. See previous comments for the entire story and my thoughts on this company and their vehicles.
Dec 15 2015
Great car for unbeatable price
Pros: I rented a Lincoln MKX for 3 days for 206. Picked up Friday morning and dropped off late Sunday night. It was a fantastic car.
Cons: I didn't like that I could not actually know the selection of cars before hand. For business I don't mind a random car, for fun, I want something specific.
Nov 26 2015
Pros: We renred a Grand Caravan & had 7 family members. It was a great ride and met all of our expectations. The kids loved watching the DVD player.
Nov 23 2015
Pros: i like to be able to pick up a car in the airport
Cons: my friend got a mustang on the same dates for half the price I paid
Nov 23 2015
Pros: I received extremely friendly service from Erick. He treated me with great respect & helpfulness. Josh (a Budget employee who cleans & preps cars) was also very helpful in helping me when I returned my car.
Cons: It was mid-evening, probably around 8:00 pm or so when I returned my car. There was no employees in the return area to scan my paperwork & check me in. I thought this was odd. If Josh had not been there working, I don't know what I would have done. He wrote down the mileage & verified the fuel tank was full & wrote this down on a sheet of paper & instructed me to take it inside to the rental counter & tell them Josh helped verify everything. Why weren't any return staff on duty at 8:00 pm?
Nov 21 2015
Great customer service
Pros: Staff went above expectations
Cons: Radio and blue tooth did not work.
Oct 12 2015
Poor service, bad car
Pros: Low price, easy drop off
Cons: Given car with low tire pressure light on and obvious transmission issues, car would stutter everytime when accelerating from a stopped position. Pick up was a hassle with constant up selling and having to do and answer items that I had already answered while making my online reservation.