2.0
There was NO CAR AVAILABLE! I waited all day and never got a call back for the van to finally be available. I had a family trip planned for a birthday, rented a cabin in the mountains and had no transportation. I was willing to wait or pick up a van at another location 70+ miles away. I will never use Kayak again.Reviewed Jul 17 2026
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2.0
What we reserved we don’t get. The car we got had no charging stations on our route. We returned car and got money back.Reviewed Jul 2 2026
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2.0
Over charge, was quoted 33 $ and charged 109Reviewed Jun 12 2026
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4.0
Dear Customer Service, Upon arrival, the location did not have the vehicle I originally reserved available. Additionally, the vehicle I was provided was filthy and had a very strong smoke odor, making the experience extremely unpleasant. I contacted Budget Customer Care approximately 3 to 4 times seeking assistance and resolution. Unfortunately, I was repeatedly given the runaround and inconsistent guidance, with no meaningful support or resolution offered. I am highly disappointed in the lack of customer service and overall experience. As a paying customer, I expected a clean vehicle, proper accommodation of my reservation, and professional assistance when concerns were raised. I would appreciate this matter being reviewed promptly and an appropriate resolution being provided. Sincerely, A loyal customerReviewed Jun 1 2026
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8.0
There were some initial frustrations with the correct vehicle being available. We reserved a minivan and got an SUV, which didn’t meet our needs, but a kind gentleman (Lance, perhaps) helped get us into the vehicle we needed.Reviewed Apr 19 2026
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2.0
Only 2 people working the counters over an hour wait to get helped. Then over and hour to get a car and not the car selected we received a compact suv instead of an intermediate suv. Never again!Reviewed Apr 15 2026
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4.0
They didn't have anything like the car I rented (I rented an electric car and they didn't have any). Instead I was give a huge gas guzzling Ford. They didn't offer any change in the price of my rental.Reviewed Nov 16 2025
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10.0
Smothered, easy, nice carReviewed Jun 26 2025
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2.0
I did not receive the grade of vehicle that I paid for. The checkout counter took 1.5 hours to get through. There was a full line with a single person working when I arrived.Reviewed Jun 18 2025
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2.0
Car smelled like smoke and cleaner. Windshield wipers terrible. Car only had 6,000 miles. Waited over one hour for car. Budget did not recognize my FastBreak. Second time in 2 months that Budget was a nightmare.Reviewed Mar 17 2025
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4.0
Liked new clean car. Dislike, long wait, mis guided of pickup location in the garage, lack of care and attention by attendee in garage, car was not onsite dispite a reservation.Reviewed Mar 2 2025
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2.0
It took over an hour for Budget to bring my car. Apparently they assign you a rental car that another customer just dropped off, and then you wait until the car is cleaned up and gasoline added to it, and then they bring to you. There were already 20 people waiting in the garage for their cars. Took me 1 hr and 10 minutes to get mine. HERTZ or SIXT doesn’t have this issue. AVIS & BUDGET are the worst at JAX. Avoid at all cost, unless you have time to wait in the garage.Reviewed Feb 1 2025
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