Reviews for Budget in New Haven
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Jun 20 2017
Be Careful What You Read
Cons: The rate on our car was nearly $500 for 4 nights. It was a Toyota Corolla that wasn't in all that good of shape. I made a mistake, and was looking at rates for $250 for the same period from Budget, but the location was off-premise and away from the airport. I feel burned on this one and will not be doing business with Budget again.
Jun 14 2017
Over charged for. Dirty car
Cons: There was a problem with the booking instead of getting the rate I had booked I was charged a higher rate. I was told that if I don't like the rate they were offering that I should book it on line. When I couldn't find a cheaper rate on line I came back to the counter and the rate went up by another 50.00 for the three day rental. The man that helped me said I should have taken the first offer. I felt like he was punishing me. I had also asked if they offer senior discounts or AAA discount he said yes but I never received any discount. When I dropped off the car I told them there was a leak in the left rear tire and the person looked at the car and asked if I was driving it on a construction sight. I said of course not but it was that dirty when I picked it up. It was never detailed they just gave it to me in that condition. Overalls my experience was poor and the attitude of the counter person was less than helpful condescending and curt. As he passed the other counter person he whispered something about me having to pay more because I didn't take the first offer.
Jun 13 2017
Cons: I entered the airport code in my Kayak search. When I went to the car rental at BDL I found out reservation was for a different city. Overall rental cost went up $100.00 over original reservation.
Apr 21 2017
Pros: decent vehicle ("similar" to that reported at booking); good counter staff
Cons: lack of good signage both for counter and lot; counter manned by a single person, so service time ranges from instant to quite slow (when a queue forms)