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2.0
I thought my reservation at budget was for a car but when I got there the only thing they had to offer me was a pick up truck at the price quoted. To get a car would have cost an additional $100. The classic bait and switch. Therefore, I just went to Thrifty and got a Camry for $150 less than what I would've paid for the pick up truck. The customer service at Thrifty Rent-A-Car was welcoming, efficient and all-around great! I'll never use budget again.Reviewed Sep 11 2023
review from![kayak]()
4.0
The car was very dirty and needed an oil change and fluids. It was not ideal considering we were traveling across 2 statesReviewed Aug 14 2023
review from![kayak]()
6.0
A bit of a wait, a little under staffed. Relatively good price and minivan worked out great for our groupReviewed Aug 11 2023
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2.0
Crappy bait and switch car. Wanted a car with trunk like Camry, got a ford edge suv with no trunk and no cover for storage area. Shitty mpg and because flight delays they change price.Reviewed Jul 19 2023
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4.0
The first car (a very nice Lexus) we were given had an expired registration, which is dangerous and could have potentially led to us being charged with a crime if we were pulled over in the state that we rented the car in. We then were asked to switch the car out and that it would need to be towed and we might be charged for the tow, which is ridiculous. However, the tow truck never showed, so we drove to the rental facility ourselves. We were told by a manager there that they had a better car for us, but after completing paperwork, that manager went off shift and suddenly no cars were available except for an unclean Toyota Prius that was not in great condition. We were annoyed at all the extra work we had to do just to get the rental we had originally booked.Reviewed Jul 17 2023
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10.0
Easy and efficient.Reviewed Jun 26 2023
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10.0
Was confused that I had a budget car but folder that paperwork came in said Avis , on the outside.Reviewed Apr 9 2023
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2.0
Budget is a deceptive rental group. I made arrangements for full size SUV, when I arrived they did not have vehicle so they tried putting me in a mid size SUV for a party of 5 that had travelled for 10 day trip to ski. This vehicle would not fit is so they up charged me $400 extra for a premium full size SUV. I didn’t have a choice after an hour of discussion, so I was forced to take the up charge. I ended up getting a Ford Expedition which was the exact vehicle I had reserved only now it was $400 more. This company is a fraud, I will never use them again.Reviewed Mar 22 2023
review from![kayak]()
10.0
Easy and affordableReviewed Mar 5 2023
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10.0
Everything was excellentReviewed Nov 15 2022
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10.0
All went smoothly!Reviewed Nov 15 2022
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2.0
Pick up was terrible, took an hour to wait in line. The cars plates were 6 months expired.Reviewed Oct 25 2022
review from![cheapflights]()