2.0
Very bad experience, car booked on the internet with verification of several details (minimum age, card accepted ...). Once arrived at the counter the person asks us the name of our hotel, the name of our car insurance of our state, strange, after it is possible. Then she asks us for our card to pay, looks at our card and tells us it's ok, and 10min later, tells us she wants a credit card and not a debit card. While we checked that it was accepted after the reservation, and that it was well mentioned, debit accepted. So we lost 20 min, even more because we had to go to another agency to take another car, because hotel booked, ... more than 3 hours away.Reviewed Apr 10 2023
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10.0
Great, friendly customer service. I received a free upgrade when there weren't any cars remaining in my class.Reviewed Jan 11 2023
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10.0
They worked through a crazy time to get us the type of car we needed to continue our trip in unpredictable weather.Reviewed Jan 1 2023
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6.0
Pick up was a nightmare, got sent back and forth up and down to 2 different floors, eventually got sent to a pick up area and was told 'go to area 3'. We go and there's nobody there...we come back...'which car is ours'...and are told 'just take any car'. So we take a car that is the size we wanted, are told it's fine then as we leave the parking lot, a woman scans the car and tells us it's not driveable, so we have to go back in and find another car and rinse and repeat. It was a pretty poor experience, par for the course with hertz.Reviewed Oct 21 2022
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2.0
Why additional $200 charge? Who authorized it? It’s a random business , nobody checked the car at return, and we experienced $200 bill in addition, no clue of what it is. We returned full tankReviewed Oct 5 2022
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2.0
The car died on me within hours or renting. They had no other cars so i was carless for the trip. They are not returning my money either..Reviewed Oct 4 2022
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2.0
Everything was worst. Car was not available despite reserving a car and had to wait 30min to get the car. Car was not clean either. The worst car rental experience ever.Reviewed Sep 28 2022
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10.0
We upgraded for a small fee for a Dodge Challenger for our road trip down the coast, and it was the perfect experience!Reviewed Sep 19 2022
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2.0
There were no cars available when I arrived, and a line and waiting area where people (with reservations) had been waiting for hours. I got a refund because the scenario was terrible, and ended up taking Lyft instead.Reviewed Sep 15 2022
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2.0
3 hours in line to pick up!Reviewed Sep 11 2022
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2.0
wrong location listed for dropoff. Complete chaosReviewed Aug 23 2022
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8.0
There was an extra charge for a second driver. No other rental has asked this of me and my husband. Don't think I would choose Hertz a second time.Reviewed Aug 16 2022
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