8.0
Could have had the car i rented available.Reviewed Jun 5 2023
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6.0
Drop-off was GREAT! Sooooo easy; however, the wait to pick up the car was VERY long. Just bad timing/luck I guess. I assume that this wasn't the norm. Otherwise everything was wonderful.Reviewed Mar 16 2023
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10.0
Fast and efficientReviewed Dec 19 2022
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8.0
Time at the desk was short. The car was ready and clean. Drop off was quick. Great experience.Reviewed May 26 2022
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4.0
The vehicle I reserved was not available when I went to pick it up. It was also impossible to reach a live person via phone. I sent an email and never received a response. I will say that they upgraded my vehicle though since the one I reserved was not available. That was a nice gesture.Reviewed May 8 2022
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6.0
Great value, a couple of hiccups with the car not at its pick up spot, got a different car right away.Reviewed Apr 26 2022
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2.0
Was the worst customer service. Had a health related problem due to COVId and was not able to attend the trip nor weeding. Tried calling to get a refund and no help or want to resolve the issue.Reviewed Feb 16 2022
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10.0
Cons:A shorter fee for extending days.Reviewed Feb 26 2019
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8.0
Pros:Staff were very nice and helpful. Once we made it to the rental facility pick up was very easy. Dropping off the car on the way out was also very easy. The car itself was nice and clean.Cons:Airport shuttle only comes every 30 minutes. We just missed it so were waiting a full 30 minutes before it came to take us to the rental facility.Reviewed Feb 5 2019
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10.0
Pros:Your counter staff was excellent on both pickup and return.Reviewed Nov 21 2018
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3.2
Shuttle never showedCons:At th me curb, the PDX airport employee told me that Payless’ shuttle shows up “about every 30 minutes”, and this was at 2pm. I tried to call Payless, multiple times, and found it impossible to talk to any person at all. I just wanted to let them know I was waiting. So I simply walked away from the reservation. Renting from Payless was a bad idea.Reviewed Oct 23 2018
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3.6
Horrible experienceCons:We decided to upgrade to a larger vehicle at check-in and were quoted one price. Then at drop off, the price had over tripled. The communication was horrible, and we ended up spending way more than originally planned. Make sure you ask for everything in writingReviewed Sep 13 2018
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