2.0
The car itself was nice, but our experience with Thrifty was extremely disappointing. We had a reservation in our name, yet we waited over an hour to receive our vehicle. There were no other customers waiting for cars at the time—they simply did not have our vehicle cleaned and ready when we arrived. During the wait, we were offered an upgraded vehicle for an additional $200. When we declined the extra charge, we were left waiting for over an hour for the car we had originally reserved. To make matters worse, we filled the tank at a gas station immediately before returning the vehicle. The fuel level was actually higher than when we picked it up, which Thrifty had considered a full tank. Despite this, we were charged for two additional gallons of fuel ($31.00) after returning the car. Between the excessive wait time, the attempt to upsell us while our reserved vehicle wasn't available, and the inaccurate fuel charge, this was a very frustrating experience. Even with the $50 future rental discount they offered as compensation, we will not be renting from Thrifty again.Reviewed Jun 22 2026
review from![kayak]()
2.0
They changed the vehicle to a much smaller version. It also has a poor backup camera. Then I was upcharged by over $1,000. I didn’t like it at all. Very dissatisfied.Reviewed May 29 2026
review from![kayak]()
10.0
Nice clean car ready and waiting , friendly staff, very helpfulReviewed May 22 2026
review from![kayak]()
10.0
Excellent customer serviceReviewed Apr 30 2026
review from![kayak]()
10.0
Did not get the car model we reservedReviewed Sep 27 2025
review from![kayak]()
2.0
The line to pick up the car was winding around and over 20 people deep when I arrived. They had one person working. Each person was taking around 10 minutes to assist- if you do the math, that’s over two hours to pick up the car. There was an option to pay $30 to skip the line but that resulted in an error message. I eventually cancelled the reservation and walked right up to a different counterReviewed Jun 15 2025
review from![kayak]()
2.0
Very poor overall. After booking with you we noticed immediately the pick up and drop off times were way off. The experience dealing with your company from that point forward with 4 days still remaining before the pick up date was abhorrentReviewed May 26 2025
review from![kayak]()
8.0
Booked a full-sized 12 passenger van online, when arrived at Thrifty their computer showed a mini-van but since our reservation clearly stated "Ford Transit Van", Thrifty quickly corrected their system and honored our exact reservation.Reviewed Dec 5 2024
review from![kayak]()
2.0
Completely disorganized. Couldn't figure out if I had rented with thrifty, Hertz, kayak, or Expedia. Failure to provide me a working confirmation number. Vehicle was different from what I specifically rented. Telephone operator non existent at either San Diego international and Portland international. Customer service non existent. Can't login and make changes online because confirmation number didn't work (this is a recurring issue since I can remember, every time I reant through a third party). I paid for prepaid gas when I picked up the vehicle then when I returned it, the tech had showed me that they never added it or charged my card for it. I'm not even done with my list but this is taking too much time. Good luck.Reviewed Sep 1 2024
review from![kayak]()
2.0
I booked through Expedia. Not clear it was no cancel or no change. Had to change dates. Not allowed. Expedia customer service didn’t help, and Thrifty was greedy and short sighted. So I never picked up the car in Portland BECAUSE I WASN’T THERE because I moved my trip by three days to 8/24-26. So I’ll never rent from Thrifty ever again and never through Expedia either. Kayak also suspect. Lost like $290 and had the pleasure of getting all the helpful reminders over the last several days about the car I was not picking up nor returning but I was paying for. Terrible experience. So stupid as I rent a lot of cars and you or thrifty will not be beneficiaries of that. Haven’t been this irritated about travel in decades. Such a short sighted decision. I’ll enjoy my Sixt rental tomorrow and every other time I rent from now on.Reviewed Aug 24 2024
review from![kayak]()
2.0
Thrifty promised a call or text to confirm our car. It never happened. Flight delay meant we arrived after closing. No info about what to do, no ability to get our car, no humans or options available on any phone number we called. Ultimately a security guard told us we could Uber to our hotel and the car rental companies usually reimburse. Spent $100 on car service and rented from someone else the next day.Reviewed Aug 23 2024
review from![kayak]()
10.0
Everything was quick and easy with pickup and drop off. No complaints.Reviewed Aug 21 2024
review from![kayak]()
