|Car types||Compact, Convertible, Full-size, Intermediate, Intermediate SUV, Luxury SUV, Standard, Standard SUV|
|Popular agencies||Getaround, Turo|
3 locations in Brookline
Show reviews that mention
Pros:Amadeo was super helpful, considerate, and patient with my trying out different cars! Excellent customer service!
Cons:Nothing really except if it could have been free of charge!
8.0 Very good
Pros:Staff was friendly and very helpful!
Pros:The staff was very friendly and quick, the cost was 1/2 compared to picking it up from the airport, and the vehicle itself was clean and a comfortable ride. Couldn’t ask for a more painless and hassle free rental car experience.
Cons:The check engine light was on the whole time, but it did not affect the performance of the vehicle. I’d guess it needed an oil chance or scheduled service.
8.8 Very good
Pros:Staff friendly and helpful. Was able to adjust pickup and drop off time very easily just by calling office direct.
Cons:Car only had 1/4 gas at pickup
8.8 Very good
Pros:Super easy pick up and drop off without having to go inside
Pros:Car was ready and clean.
Cons:They moved location into a Sheraton hotel. Had to ask businesses in area where they had moved. No signage. At drop off there was no one working the desk. Just a sign saying they'd be back in 30 m and to complete a form and drop off with hotel valet. We never could find the "form".
Pros:Friendly, helpful staff
Cons:I had to wait for hours because the computers kept breaking down. I couldn’t drive the car for a full day because of this.
Pros:The staff were incredibly helpful.
Cons:Kayak needs to fix the address for this location. It’s not in Boston - it’s in Allston.
8.8 Very good
Pros:Staff was friendly, location ok! All went very easy and with politeness and kindness!
Cons:Premises on location could support an upgrade.
Cons:I put in for pick up at Logan. Without notice was moved to Cambridge. Had to call to fix my pick up location at a far greater cost. Dump CarRental.com and Allianz insurance.
Cons:Drop-off location had moved so location on email was wrong.
Pros:The vehicle was comfortable
Cons:When we arrived at the Boston airport, the lines at Budget were so long it took an hour to get through the line only to discover the vehicle I reserved was not at the airport location, but at another Budget location on the other side of Boston and that location was already closed for the day! So we had to cancel our arrival day plans and take a very expensive cab ride across town to our accommodations that night. The next morning I had to get to the Budget office across town only to find out that office had been permanently closed and had to run a mile and a half to another location. When I finally arrived, the vehicle we reserved was there, but it had a spare tire on it as one of the tires had been blown out, and th vehicle kept chiming that it needed an oil change. I will never rent from Kayak or Budget again.
Pros:Easy pick up, easy drop off.
Cons:The car had a strong cigarette smell.
Cons:It was a dump
Cons:When I needed to drive home, the check engine light came on and it did not work. It took a long time to get somebody. After a couple hours the car started to work. The office to drop office the car was closed so I had to drive to a different office to drop off the car.
Pros:The car was booked at the wrong location. Avis found us a car at the correct location and honored the original rate. I was very happy.
Cons:Avis supposed to open at 8am. Avid worker didn't show up until 840am. Car not clean. Smelled like smoke.