Pros: Dropoff was quick and easy. The customer service was also so great to give us the full tank of gas for free since we were already paying a high fee for returning to a different location. That was beyond our expectation!
Cons: There is no parking spaces there and no clear signs for where you should park when you go to drop off your car.
Jan 18 2017
Enterprise Worked For Me!
Pros: Edgar and Taylor were both incredibly helpful. Eli too! Got an upgraded truck at a really great price due to not living within the 2 mile radius for pickup/dropoff. Rerouted me to a closer Enterprise to home. Loved the new truck so much, I brought it back a week later than planned. Called Enterprise and they approved it! Honestly, everything was awesome. I've been a Enterprise customer for over 25 years now and will remain a loyal customer. Suaya. Review on Cherry Truck Rental with Enterprise.
Nov 29 2016
Excellent customer service
Pros: I was in and out within minutes. The guys there have great customer service. They dress very nice and professional nowadays that's a very nice touch.
Jan 30 2017
Rental from Laguna Beach rather than Cypress
Pros: I liked the ease of picking up the car closer than where I had originally booked the rental. The Laguna Beach Enterprise agent was able to cancel the original booking and provide a car where I was staying.
Cons: With the booking from Kayak I added insurance and while the original booking was cancelled, the charge for insurance has now showed up on my credit card. I will have to dispute this but just got back today. I hope this process will be easy.
Pros: I did not get the rate I was told when I booked car online. When I arrived, they said they didn't have enough cars and third party (kayak) was overlooking. I had to pay extra for an upgraded of what they had available. The car was old and smelled bad!