Pros: Hey, i just wanted to say what a nice and professional guy William is. really helped making this a good experience
May 30 2017
Cons: Wish there was afterhour drop off in locations north of Bradley airport
Dec 6 2015
Cons: I was dropped off and had to pay $22 for a taxi out of there because the site neglected to mention prepay visa was not allowed. I have rented with that card in the past. The agent sucked,he could have given me a ride.
Jul 18 2016
Pros: Great experience and service and I always have a bad one with renting a car but price was accurate and car was great
Jul 18 2017
Cons: I was able to make a reservation through kayak for Sunday-Sunday at water mill. This despite the water mill location being closed on sundays, unbeknownst to me. I had to pick up my car a day late, drop it off in a different location, and hertz tried to charge me double to rebook my reservation to accommodate the correct times. Totally unacceptable, basically a bait and switch.
Pros: We were upgraded from a standard car to an SUV for free. That was awesome!
Aug 8 2016
Cons: Wait on check in
May 5 2017
Cons: No one was in the office when I picked up
May 20 2017
Worst company ever
Cons: I rented a 12 person van and when I went to pick it up I was informed that they cancelled my reservation even though I received a confirmation email the day before. I had to rent a 8 person expedition that I had to put 10 people in for 4 hours. Also the car was extrely dirty and one of the seatbelts wasn't even attached. Will never use kayak or budget ever again. Thanks for a miserable experience.