Pros: The car started, and ran. Good gas mileage. The Hertz fellow did his best. He just didn't have ANY cars on the lot.
Cons: Car was 3+ hours late. Car was reserved days ahead of time but NO car on the lot when we arrived. Car was dirty inside. They had to rush to clean it. Chip in windshield. No Bluetooth, no cruise control. I've had better rentals.
May 21 2017
Pros: Great value with a new car.
Cons: Pick-up address was for old location, needs to be updated.
Jun 17 2017
Cons: Reserved a car for Thursday. Arrived to pick it up and was informed that they were overbooked and wouldn't have a car available until Monday.
Jun 9 2017
Pros: Nothing. I ran into a friend outside, had nothing to do with renting a car. Only positive thing to happen near hertz.
Cons: Worst customer service ever! First off, stock reservation time is 12pm on website, got there and dude went to lunch. Got there atm1pm and watched this dill holeifrom hertz screw up two reservations in front of me! Then got to me, and screwed my payment up somehow. Worst experience ever. Left without a car, and wasted hours. Dont rent from these idiots, especially in auburn!
Feb 3 2017
Car was falling apart.
Pros: Pickup and drop off was handled quickly.
Cons: Car had noted front end scrapes when I took it. The front bumper proceeded to come apart, I was afraid it would fall off. I returned the car a day early because I was uncomfortable driving it. "Oh that happens all the time.", said the employee. No offer of compensation at all.
Apr 29 2017
Pros: The mini van was fine, as we expected
Cons: We specifically wanted a mini van for various reasons. When we went to pick up in the AM, the employee decided that we would probably be just as happy with an SUV because there was a shortage of minivans. No, we wanted a mini van and we had good reasons. A simple phone call would have given us options. But instead we had to find an actual minivan in another town, go there, and start over. This delayed our departure aproximatley 4 hours, and we missed an appointment at our final destination.