Cons: Car had the worst smell of cigarette smoke I have ever experienced.
Nov 12 2016
Pros: Customer service is the best the guy do that of the ration for me he's great
Sep 24 2017
Pros: Loved the Passat, with the exception of a seatbelt warning that kept going off without cause.
Cons: Budgets drop off deadline policy. I was only two hours into my third day of the rental, and wanted to extend my drop of by an extra two hours. Budget informed me that that would incur another days charge. I find this predatory.
Pros: Very nice car. Clean, comfortable and well maintained.
Cons: Service, if you could call it that. Hassle when called to pick up car, hassle when returned. Had rented for an employee and when I called to get the miles driven, you would think I asked for their first born. So disorganised, they had to call me back. First said they didn't know... Really???? I'm going to wait a couple days and check my credit card. Just don't trust the rental with all the disorganised paperwork and credit card scans.
Even if they start renting a car for a dollar a day, I will choose another company.
Dec 30 2016
Double Check All Documents Before You Leave
Pros: Quick pick up. Clean car in good condition.
Cons: When picking up the car, I said I was going to fill the car up myself. She went over the price and we were all set. Later on, I was looking at the receipt and noticed it was $40 more than I was told because the pre purchased tank option was selected. We called trying to fix it, but corporate just gave us the phone number to where we picked it up and they did not answer. Moral of the story, double check all documents, even if you are clear and they say the right price.