Reservation was not available for 1 hour after arr
Pros: Friendly staff
Cons: Reservation was not available for 1 hour after arrival
Oct 19 2015
Cons: My only issue was that there was a leak in the tire, which was not explained to me at check in. There was a note around the car keys that said "slow leak," but the issue was never discussed with me so I overlooked the note. After driving the car for a few hours I received a low pressure warning which remained on throughout my rental time. I think explaining an issue like a slow leak during check in is ideal, so that the customer has the option of requesting a new car if they plan to drive a long distance.
Oct 28 2015
Pros: Although I didn't have a choice of vehicles because it was the only one left, I really enjoyed driving the Chevy Equinox. Overall a good experience.
Nov 15 2015
Cons: I kept trying to change the date and time it wouldn't allow me. I was very frustrated and everyone I talked to was no help
Feb 3 2016
Pros: Th car worked. The people there were nice enough and meant well.
Cons: The car had a seatbelt that sticks, no fuel cap, and the gas prepay was significantly more than gas in the surrounding area. It took a long time to get the car too.
Mar 25 2016
Pros: Very quick checkin and courteous man at the desk. Car was very clean with low mileage. Excellent experience.
Cons: Everything was very good.
Apr 10 2016
Cons: Had to wait a little bit to get the car....about 12 people in front of me in line that day. Otherwise perfect
Jun 8 2016
Birmingham Dollar needs more staff
Pros: They kept a car for me even though they had to turn away other customers and my flight arrived late. Price was very good.
Cons: It took 30 minutes to get served at the understaffed counter. Car glass was dirty and car reeked of cigarette smoke.
Jul 3 2016
Very good for the price
Pros: This is my 3rd time renting from them. I've never had an issue, and the price is excellent.
Pros: Great, fun, affordable car with unlimited miles
Cons: The Alamo booth isn't clearly labeled at the bhm airport. It's shared with the National rental booth but I didn't find that out until I asked one of the National guys where the Alamo booth was.
Feb 17 2016
Quick service and very clean car
Pros: The car had 700 miles on it and was Bluetooth ready for hands free.
Cons: Agent was not very friendly but she wasn't rude either.... Just doing her job.
Mar 4 2016
Don't try to change your plans!!
Cons: I was travelling for work this week and had to change my plans last minute so I had to switch my drop off location and I was charged an extra $350 which was more than I had to pay for the whole rental. I contacted Alamo's customer service who were extremely rude and said this is the rate and there is nothing they can do. The fact that I had their car and was forced to pay this amount felt like I was taken advantage of and had no choice in the matter.
Mar 7 2016
Cons: Didn't have the car I reserved.
May 3 2016
Cons: Check in was a long involved pain, and once I got through it all, was told I was not able to rent a car because I didn't carry a major credit card and was renting for a one-way travel from ATL to BHM. Was largely inconvenient and was sent to another company that could accommodate. It cost me an extra hour in the airport and ended up spending a lot more. I wouldn't recommend Alamo or really Kayak for that matter.
May 4 2016
Pros: Quick drop off and no hassles. Staff was friendly.
Cons: A little confusing from entrance and so many signs for all the different rental companies. Be nice to make them more uniform and better color coded to follow.
May 9 2016
Cons: Both seats were pretty significantly stained. Otherwise, a great experience.
May 16 2016
Cons: service persons were rude unless you were a select customer service person at pickup was on personal phone or cell phone and when stepped in the line put it down and said rudely what can i help you with and then said well you have to have airline information to pick up car I didn't fly in I drove in
Jul 14 2016
Pros: Pick up & drop off was quick and easy. Brand new car. Only 300 miles on it.
Cons: Car had not been detailed. Not vacuumed, hand prints on windows, etc. Brand new car. Only appox 300 miles on it.
Aug 2 2016
Pros: Comfortable car.
Cons: Going to have to work with the Alamo office in Houston - the BHam return could not fix this but they charged me a whole extra day to return the vehicle one hour late, including insurance coverage, extra driver, etc. Over $100 for one hour- even the return person said that was excessive in her view. Car was not clean on outside had not been washed.
Cons: Would not rent me the car. I refused to use a credit card and my credit rating through whatever soft check they conducted prevented me from obtaining a car. I had plenty of money to rent a vehicle and was extremely embarrassed. None the less, Hertz had no problem helping me out and I obtained a vehicle in ten minutes. I will NEVER try and rent from Payless again and for the rest of my life I will willingly discourage anyone from renting with this company.
Apr 17 2016
Good vehicle; counter personnel was lackluster
Pros: The vehicle met my needs at a very good price.
Cons: The counter agent looked disheveled and disinterested I was interested in purchasing the fuel and insurance options, but handed me the paperwork with everything marked declined (without asking). When I asked what the fuel option cost, he responded that he wasn't sure but he believed it was around $2.49/gallon. While it's possible that he was right, the price at the pump ranged between $1.85 and $1.99, so I believe he materially overestimated the cost so that I would not have him change the already printed paperwork. Further, he handed me keys with a form tapped to them noting that if I saw any damage larger than a quarter to mark it on the sheet and bring it back to him. I found several dents and scratches on the car (though non that likely exceeded the quarter-size threshold he specified), so I marked them and took the sheet inside. He took the sheet from me and I left. I later realized that I probably should have kept that sheet and have him initial it so that I kept the documentation that the car was received in that condition. All said -- my experience at the counter was below par, and I believe this staff would benefit from some additional training and a reminder that he plays a significant role in shaping the customer experience! Thank you for the opportunity to share my feedabck.
Apr 24 2016
Pros: The vehicle was service were good.
Cons: Returning the car and having no open spots for parking is unacceptable and a waste of customer time.
Apr 25 2016
Pros: Service was good and fast. The car was clean and nice the front counter rep was professional and kind.
Cons: Left my glasses in the car prescribed and I have been attempting for a week to get someone from lost and found to call left several messages and no response upset about that but the rental itself was fine.
Jul 11 2016
Great with 1 exception
Pros: Renting a car from Payless was an overal great experience. Customer service was great, the car was clean, in great shape and comfortable.
Cons: I asked to drop off in a different location and if there was a cost. I was told I have to bring the car back to that location only. Even though renting a car from Payless was an overal great experience, I might not be able to rent from Payless in the future due to this doesn't meet my overal needs if I need to drop the car in a different location but can't.
Aug 7 2016
Pros: The agent was very pleasant and helpful. She upgraded the rental when they were out of the size that I had ordered. She did not attempt to upsell the rental.
Aug 15 2016
Pros: Good price
Cons: Condition of rental. Car had very high mileage and several areas of visible damage!!.
Aug 21 2016
Pros: Helpful and friendly staff that were willing to answer questions. The entire process was smooth.
Sep 18 2016
Cons: Very hard to get into the parking location for Payless. Then the door to get to the counter was locked & a hassle to get in. Check in clerk was pleasant & helpful. Check out clerk was rude.
Pros: We were late and the line was long, but they had us on the road pretty quickly. So glad for their late hours at Atlanta Hartsfield and for convenient after-hours drop off at Birmingham Shuttlesworth. Very nice car, too.
Nov 10 2016
Pros: The check-in process was quick.
Cons: Car reeked of smoke - like drive with all the windows down type smell. Made for a tough trip.