Pros: The speediness of the transaction and the friendliness of the staff
Cons: There was nothing I did not like
Nov 28 2015
Dollar - special was not as too small
Pros: Priced a full size, special was an economy, so had to pay 50% extra. Everything else fine
Dec 12 2015
Good but can be better
Pros: Car was clean and did not smell of smoke or anything else.
Cons: Car was located at the very end of the parking lot. Also, would have been nice to give instructions on how to return the car, i.e. park the car, take down odometer readings, then walk up to their counter vs an attendant in the parking lot.
Sep 11 2016
Misleading advertising - Beware of the Bait and Sw
Cons: I recently rented a car on Kayak through Dollar. The photo and placement of the listing was in the "standard" section of the listing page. The car shown in the photo was a Chrysler 200. I booked the car and showed up at the counter to retrieve my car. Upon arriving and meeting the agent, I was informed that I rented a "Generic" car, which meant "compact". The agent didn't make any offer to make things "right". I canceled the reservation, walked down to the Budget counter, and paid more to get the car advertised on the listing from Dollar. The experience costed me time and money. This will be my last experience with Dollar (along with everyone in my company). No wonder their on-line reviews are what they are.
Sep 26 2016
Cons: It sucks.
Oct 3 2016
Pros: The cost.
Cons: Excessively long wait to receive car after arrival. At least 30min. About 7-8 other reservations also waiting for their car.
Car was damaged which required going back to the counter to document after pick up. Bumper scraped badly and car keyed on passenger side. Also every door appeared to have been taped closed for some reason which left the glue residue in the paint body.
Oct 17 2016
Pros: Everything! Ease in rental, ease in driving off, ease in return!
Nov 13 2016
Pros: It was very convenient and the process was smooth
Dec 5 2016
Attendant at counter
Pros: The attendant at the counter ran my credit card as a debit. A 350 hold was attempted to be put on the credit card. I had to sit there with my daughter and wait for a car then was told my credit card declined. We say there for over 45 mins. And had to call someone else to come pick us up. She was late for school and I was out of money.
Cons: The attendant at the counter didn't listen or care that HE made the mistake.
Dec 19 2016
Will not rent from dollar
Pros: Dollar car categories seem smaller than comparable companies. Cost to upgrade size was absurd. Counter staff did not acknowledge us at counter for several minutes, and appeared unfriendly when asked questions about the size of vehicle and was curt in replies. Went to next door booth who was less expensive and very nice
Cons: Car had scratches, gouges on hood and fender. Extra walking back and forth to have to report it and document it so I wouldn't get charged.
They didn't have their own counter and didn't ever have anyone at the pickup/dropoff location
Aug 28 2017
The car was fine
Pros: Price was cheap. Staff was nice
Cons: The car was small. It was a 2016 model with 40,000 + miles on it. It ran fine, just wasn't very comfortable. I got what I paid for.
Nov 16 2017
Cons: The car had over 20,000 miles on it which is more than we’re used to with other companies. It could have been cleaner.
Dec 10 2017
Friendly, courteous, easy in - easy out...
Pros: Casey and the others were friendly and professional. The only mistake was made by myself - I assumed there was a gas station right by the airport, so did not fill up before I took the last exit to the terminal...big mistake! Oh well, live and learn, right!
Dec 10 2017
Car a little run down
Pros: Easy pick up and drop off.
Cons: Nobody working at the Thrifty counter, so had to go to Dollar counter. Had to wait 20-25 minutes in line. The car was a little old. Was expecting a newer car, had over 12,000 miles on it already. Nobody was working outside either for pick up or drop off.
Cons: it took entirely too long at the counter in the airport, about 15 minutes from when I first talked with an agent, until I walked away with the keys
Oct 12 2016
Far too expensive
Pros: The car itself was clean and efficient.
Cons: The representative was deceitful in the explanation of charges at pickup. The way he attempted to offer additional services was as if he was confirming something I had already agreed to. For example, "So you will be using our Premium Protection Package, and prepaid gas?" rather than, "Would you like to purchase our Premium Protection Package and prepaid gas?" He also did not at all explain that the charges were daily rather than one time fees. I ended up paying twice as much as I had anticipated. It was absolutely NOT worth the cost and I will not ever do business with this company again. I should not have to read the fine print to avoid being jipped by a car rental company. I should be able to trust that business.
Jun 12 2017
Pros: Agent was friendly
Cons: So many added fees
Sep 26 2017
Cons: On the phone I was told by a representative at that branch that I wouldn't be charged an extra fee for renting under 25 as long as I had a credit card in my name, which led to my decision to get the rental car. However, when I got to the location I was charged an under 25 fee, which doubled my entire car rental cost. It seems to me like there needs to be better communication within the branch.