2.0 MediocreApr 28 2022
When we picked up the car after hours (paid for earlier in the day), the front driver's side had low tire pressure, and when I went to fill the tire, we noticed a slit in the tire, and the tire was almost bald. When we checked the passenger side tire, that tire was also in bad shape. I called Hertz around 6:00 PM, and they said they would pick up the car within 90 minutes. The tow truck did not show up until 11:00 PM, and I would have to go to OIA to pick up another vehicle. We decided that it would be too late, considering I had to be on the road early in the morning, so I used my daughter's car for the trip. I contacted Hertz customer service, and they were no help. On Monday, I contacted Hertz in Longwood for my money back. The clerk was very helpful, but I have not received my money so far.e
10.0 ExcellentNov 30 2021
Excellent location for picking up a car in-town. Closer than the airport for locals.
2.0 MediocreNov 19 2021
No midsize cars, got a compact SUV, car rental was 15 miles from airport with no shuttle. Cost over 75.00 to get back and forth to rental location. Just not a good experience.
6.0 GoodMar 31 2021
Staff was great. Car ran fineCar was dirty outside and inside. Crumbs on the seats, gum stuck on the back of the headrest of the front seat
10.0 ExcellentMar 17 2021
Thanks to Mile the manager for a great rental experience
4.0 OkayFeb 23 2021
Price was right......manager on-site worked with me to get issue resolved.When I reserve a car a 2 weeks in advance and call night before to verify reservation, it would be nice to actually have a car available. Need to call customers ahead of time to let them know there are no cars available so that customer can make alternative plans and not waste time driving to location.
2.0 MediocreFeb 23 2021
Car was good on gasWas given to me without any gas and it smelled like cigarettes my 8 y/o has asthma and the whole way to south Florida he has was having difficulty breathing. .
2.0 MediocreFeb 16 2021
Drop off was easy but the pickup was a major issue. 2hr wait and didn't get the size vehicle I paid for. Also, the vehicle had sensors going off, brake lights didn't work, and got the car on empty gas tank.Better support, customer service, and coordination. Reserved a month in an advance and got treated like I just reserved the prior day. Will never rent through Hertz again.
9.2 ExcellentJul 16 2020
List correct address on web site (not Rinehart)
5.6 OkayJul 4 2020
Staff was friendly enough and process was fairly fast.Cleaned the vehicle! We found a rx drug bottle with depression medication under the seat. Which means they did not throughly clean. There was a missing Matts n the car and bits of sand and food in the seams of the seats.