|Pick-up location||Lake Mary|
|Car types||Compact, Convertible, Economy, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Minivan, Passenger van, Pickup truck, Premium SUV, Standard SUV|
|Popular agencies||Budget, Turo|
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Pros:Staff was great. Car ran fine
Cons:Car was dirty outside and inside. Crumbs on the seats, gum stuck on the back of the headrest of the front seat
Pros:Price was right......manager on-site worked with me to get issue resolved.
Cons:When I reserve a car a 2 weeks in advance and call night before to verify reservation, it would be nice to actually have a car available. Need to call customers ahead of time to let them know there are no cars available so that customer can make alternative plans and not waste time driving to location.
Pros:Car was good on gas
Cons:Was given to me without any gas and it smelled like cigarettes my 8 y/o has asthma and the whole way to south Florida he has was having difficulty breathing. .
Pros:Drop off was easy but the pickup was a major issue. 2hr wait and didn't get the size vehicle I paid for. Also, the vehicle had sensors going off, brake lights didn't work, and got the car on empty gas tank.
Cons:Better support, customer service, and coordination. Reserved a month in an advance and got treated like I just reserved the prior day. Will never rent through Hertz again.
Cons:List correct address on web site (not Rinehart)
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Pros:CHRYSLER VAN WAS NICE & ROOMY.
Cons:I drove down to Enterprise the week before when i made the reservation with KAYAK to confirm they had me in the system.....and they did. When i went to pickup the van Enterprise said they cancelled the order......WHAT!!!!! Representative said they tried to reach me by phone the day before and did not get me to confirm rental........WHAT! I showed him the VMS i recieved and that I called right back and did not get a sole to answer the phone. I told the Rep that most other companies use TEXT to verify / confirm transactions. Glad I saved the VMS & Phone call times. My guess is that they rented my van to another unhappy customer? Manager came out and resolved the issue and had a van delivered from the airport to their site......I had to come back later to pickup the van. Never had much luck with Enterprise and probably will avoid using them again.......always seem shady in their dealings with me.
Cons:We were not able to get a car through u guys
Pros:Staff was super helpful!
Cons:I would recommend Enterprise over all other car rental companies.
Pros:Staff very helpful, process was quick.
Cons:Should have someone to answer phone. Person at counter was overworked at dropoff.
Cons:Everything was perfect, except I was quoted one price at pick up and quoted another at drop off. Called and they fixed it but it was just extra effort that wasn’t needed...
Pros:Great van grand children enjoyed the ride.
Cons:They did not have the SUV I had Booked . they only had one car on the lot and it would not fit my needs. The office was very unpleasant looking. dirty .
Pros:Everything went very smoothly
Pros:Gave us an upgrade. Good auto.
Cons:No shuttle service!!
Cons:We were told there would be Pick up @ the airport. THERE WAS NOT! we had to paya taxi to bring usto the rental car office to pick up the car.
Pros:the Jeep was great
Cons:the washer fluid was low and a tire was low on air ... but it was a great Jeep
Pros:From start to finish simple and easy!
Cons:I'm pretty happy with everything no complaints!
8.4 Very good
Cons:Drop off time was less than 48hr rental agreement because location closed early on Sundays. Did not offer late drop off with drop box unless you pay an extra full day. Desk rep told me I couldn't use my own toll transponder or I would get charged twice and no way around that (never had this issue with other rental companies).
Pros:We got a free upgrade so had a beautiful car with the awesome CarPlay feature so my google maps could be right in front of me. The guy at Budget was also extremely nice and made this super comfortable for us while we waited!
Cons:can’t think of anything!
Cons:Had no reservation when I arrived at Sanford. Budget office said that that they received nothing from Kayak. Thanks to you guys, I was left stuck at the airport stranded. No other rental companies had any cars. worst possible scenario. Will never use your company again!