Pros: Price was good, providing there are no surprises yet to come.
Cons: Sold as Sanford Orlando Airport. Pickup was actually well offsite. Had to pay a taxi $25+ for the 5 of us to location. Had to pay $5 extra to drop at airport. No attendants of any kind at drop off. We just left the keys, at the direction of agents at other rental agency counters, who said "Oh, you're ok". Bizarre first rental thru Kayak as well as through Hertz. I doubt I will do either again.
Sep 1 2016
Pros: Staff was very and respectful. Car in very good working order.
Cons: I already did this review and keep getting asked to do it again. Starting to get annoyed now.
Cons: The "agent" at the location could have cared less about any problems or concerns you had. When I mentioned the stains all over the fabric of the car, no reponse, when I asked if they even tried to clean the vehicle, no response. He didn't really know company policy when asked about insurance, tolls or adding a second driver to the vehicle. Also they charged triple the rental amount as a "deposit" which there is no mention of in the rental agreement. When I asked the agent about it, same response, meh
Oct 18 2016
If you look for customer service go elsewhere
Pros: I make a reservation through Kayak in the morning to pick up the rental at 2pm saturday Oct 15, 2016. I called 30 mins before rhat time to ket them know I eas on my way and the person there told me they just called me to tell me that they did not have cars available.
Cons: Then he put me on hold and told me that in that precise moment a car was being returned. I asked what else they needed beside my credit card and DL. he said that was all. When I got there this petson made me wait about 15 minutes because he was on a call and another customer was akready there. At the end he did not give the car because he could not charge my CC with 200usd extra because He said I made a reservation kessbthan 24 hrs before. I left with no car and then I had to call the insurance to cancel myself with no help whatsoever. Terribke experience.