Cons: My reservation time was 3pm for a mini van. I did not get my SUV until 5:30pm. Apparently reservation means nothing to Avis I not only got the wrong kind of vehicle I got it 2 1/2 hrs late! As for Kayak the contract was not very clear on the LIMITED millage and apparently do not really partner with Avis on the insurance, which is also not clear when booking!
Pros: nice car, good condition and staff for pick up and drop off was excellent
Cons: NO windshield liquid which made the drive home dangerous. It started snowing and there was lots of dirt on the windshield, and because the liquid was not full I had to pull over every 1/2 hour and wipe it by hand.