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pick up the car
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10.0
Satisfied.
Pros: Perfect treatment from the guys in Mahwah office
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2.0
THEY LET ME BOOK MY RENTAL PICKUP AT CLOSING!
Pros: The only saving grace was the neighboring enterprise location (15 mins away in Paramus) stayed open 10 mins later (past it's 7pm close) to rent me a car. This car smelled extremely strongly of cigarette smoke.
Cons: The Mahwah locatin closes at 6pm and they let me select that as my pickup time without altering me that the office would be closed and there would be no way to pick up the car. HORRENDOUS oversight.
review from
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8.4
Pros: Great customer service, easy pick-up/drop-off, and pretty good location.
Cons: This was an incredibly uncomfortable car (Passat).
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