Cons: Airport was closed so no one was around. Key drop off wasn't very clearly marked but wasn't too difficult to find
Apr 27 2016
Cons: Well for starters there was no windshield washer fluid in the rental car and so I had to buy some . I also returned the car early but was told that the charge remained the same.
Jun 20 2016
Pros: The price of the car rental
Aug 2 2016
It was excellent
Pros: Customer servive was nice, car was comfortable and a gas saver
Oct 5 2016
Pros: Fabulous! In and out in mere minutes. No surprises.
Nov 14 2016
Pros: Great car and quick pick up and drop off
Cons: Only needed car to get from Naples FL to Fort Lauderdale airport -would be nice to have a cheaper rate for only having car a few hourS
Jan 13 2017
Easy drop off
Pros: Pulled in parked and quickly released
Jan 16 2017
Pros: Drop off most important, and this good.
Feb 17 2017
Pros: upon return at Orlando, our agent drove us to American airlines rather than having us wait for a shuttle. (he said it was not a real busy day, just to be clear.... they may not always offer that service)
May 7 2017
Pros: We rented a car to travel to Ft. Lauderdale for a week's cruise. Fast, easy pick up, super clean, easy drop off at Port Everglades with shuttle to cruise ships.
They insisted I return the car to a different loca
Pros: Absolutely nothing
Cons: Everything. The entire experience was literally a nightmare. I had to run to three different budget offices to finally get a car. Upon return in Naples they didn't want to take the car back because they said it was an Avis car. Even though my reservation clearly showed it was budget. After much to do he finally took the car back instead of me having to take it to a different location. No apologies from anybody just run around and No apologies from anybody just rudeness.
Dec 2 2016
Pros: Cost was great compared to other compaines
Dec 23 2016
Cons: I arrived at the Budget rental location to be told that they had NO cars. I asked why I was given a reservation if I could not have a car and the guy said "I don't know. Sorry." Extremely frustrating.
Dec 27 2016
Pros: The drop off went quickly and I was given a receipt. Everything worked fine.
Mar 6 2017
Not the car I wanted
Pros: I received a 15 passenger van instead of a midsize car. Hated driving it.
Mar 9 2017
Cons: Thete wasn't a budget at Naples
Aug 16 2017
Pros: Found a car for $13 less
Sep 21 2017
Cons: This is the worst location of the worst rental car company. The customer service at this location is non existent. I should have read the other reviews and so should you.
The entire corporate culture at Budget is abysmal. They simply don't care about their customers.
Pros: Very friendly staff and amazingly speedy drop off with no hassles.
Jan 11 2016
Godo rental...very quick service.
Pros: It was raining outside so I wanted to get in and out of the Thrifty office and get in my car. The person working was great and very quick processing my upgrade when we needed a larger vehicle.
Jan 25 2016
People make the difference
Pros: The car was ready on time. Check in was quick.
Cons: It was pouring with rain. The clerk was ok but didn't do anything extra. I circled back to double check where the car was parked and was given the same vague instructions. Not once did she mention that Thrifty has no signs in the lot. I was soaked by the time I hit the panic button and found my vehicle.
Returning the car, I didn't refill it. I was charged $10/gallon! That was not mentioned at check in. It doubled the price of my rental. Really unacceptable.
Apr 18 2016
Cons: When we arrived at the Thrifty counter to pick up the car we were told that they didn't have our reservation in their system and that they were sold out for the day. We need to wait over an hour for another car to arrive that we could rent on a day when time was of the essence.
Pros: Service was efficient and easy. Price was great!
Cons: We had no complaints. All was wonderful.
Mar 7 2017
insurance price is not within a reasonable range f
Pros: Price and availability on Sunday. Car was clean.
Cons: If I have a flat tire it's all on me. Really? The all inclusive insurance would have cost me almost as much as the 2 day economy rental car. How about a separate, "reasonable" policy for tires? I might consider that. What will Hertz roadside assistance cover with a breakdown? It kind of sounded like it had to be a major catastrophe but didn't go into details.
Had to hunt for the car in a big lot. No assigned numbers to help locate.
Apr 1 2017
Pros: Rav 4 worked out very well for the trip
back to Massachusetts, nice driving car
and super gas mileage