Pros: This time, nothing except they actually had a car.
Cons: Car was dirty. Extending the rental because of blizzard was a hassle.
Aug 4 2016
Pros: Staff in Cincinatti
Sep 15 2016
Car unavailable at first location
Pros: The staff at the Elm location was very friendly and went out of their way to help take care of us.
Cons: The car class that we originally reserved was unavailable when we arrived, so the more expensive cars were not made available to us for our reserved price. Rather, we were driven to another location 10-15 minutes away by an employee, where they also said they didn't have a car available. But after some work with the staff there, they were able to arrange for a car there to be given to us.