Pros: easy check-out of the vehicle and the check-in procedure was simplicity itself...guy in the parking area with an electronic tablet...tap..tap..tap...give the mileage and I was done...vehicle was clean, drove nicely and the staff was extremely polite
Jul 13 2016
Pros: The quickness
Jul 19 2016
Cons: Had to wait over 30 minutes to get the car. It was dirty when it was delivered. First car delivered had faulty brakes
Aug 8 2016
Pros: It was a fun car to drive. I felt safe and it was very gas efficient
Cons: I can't seem to find the same deal. I also can't get on the website to get a 10% discount for my next rental
Aug 15 2016
The folks were nice, the car was a death hazard.
Pros: Very efficient service. And, it certainly was cheap.
Cons: I know I rented the cheapest car available but there is a reason no one has ever heard of a Chevy Spark. It was basically a motorized roller skate. When I turned it in and talked about my anxiety driving the car on the expressway, the attendant admitted it was an accident waiting to happen---if so, why rent it?
Sep 10 2016
Pros: Ended up with a decent car that was nice it was clean the people were friendly
Cons: Online I just signed up for the special value and the icon picture showed a Chrysler 200 a five passenger car but when I got to pick up my rental car it was a Chevrolet Spark which is not a midsize five passenger car. I'm 6'5" tall and a Chevrolet Spark is not nearly large Enough for me. I ended up having to upgrade to a Hyundai Sonata which of course costing me extra money
Sep 21 2016
Cons: dollar rental addes a 300 dollar deposit to the initial rental cost
Feb 5 2017
Worst service EVER
Pros: Daily was was a good value after finding coupon on line in addition to kayak rate. The walk up rate was doubled.
Cons: The service was horrible. No attempt to accommodate when I called in and got and off shore agent who had no idea what customer service means. I was able to get a part of my issue resolved once reaching an agent at the airport of origin for the rental.
Cons: Appearantly, 3rd party liability insurance was neither part of the normal price quoted by Kayak nor part of the additional insurance taken on the Kayak site. I had to pay additionally for that at pick up. It is almost fraudulent that the price quoted does not have legally required insurance covered.
Mar 29 2017
Pros: Easiest car rental yet and the nicest staff and very patient for a person who is not familiar with the high tech of a new car. My only disappointment was that on a trip I love to listen to AM radio for the talk shows and nothing came in very well.
Jun 4 2016
Pros: Easy drop off. Everyone was very kind. Like I said before, it was a bit harder to let go of this car, but I managed..
Cons: Not much to say here :)
Oct 24 2016
Pros: Nothing. No one was at your counter to honor the reservation. You even had my flight information so you knew the fight was going to land 15 minutes late. There were others who had reserved with you as well. Thanks for nothing! I'll be renting from Hertz from now on. They were at the counter and rented me a car without a reservation. Even upgraded me to a Challenger R/T!
Cons: Nothing. No one was at your counter to honor the reservation. You even had my flight information so you knew the flight was going to land 15 minutes late. There were others who had reserved with you as well. Thanks for nothing! I'll be renting from Hertz from now on. They were at the counter and rented me a car without a reservation. Even upgraded me to a Challenger R/T!
Jan 14 2017
Didn't pay the difference
Pros: Nice people so friendly good car
Cons: I wanted the car to pick up from state drop it to another so they charged me more cuz of that it's fine for me. But i changed my plan and I wanted to drop it at the same place that I pick it up. When i asked for the difference to get back they say no
Feb 21 2017
Pros: Mike Hatcher was very polite & helpful.
Cons: I probably shouldn't have purchased the tank of gas since I didn't use half a tank.
Mar 6 2017
Pros: It was okay
Small tank but good males per gas
Good size trunk for size of the car
Cons: Little small seemed little unsafe because of size of the car
Cons: 1. Some damage to rear bumper
2. Gas tank was not on Full
Jan 18 2016
Pros: because they were overbooked, I got "upgraded" to a vehicle with more room, despite it being the lowest quality vehicle/cheapest vehicle in it's class (the jeep patriot), and now I understand why.
the extra room helped me as I was on business and had lots of cargo I needed to drive over an hour with.
Cons: terrible experience at the rental counter. Waited 20 minutes in line (there was one person ahead of me at the time.)
windshield washer fluid was very poor grade, and froze, rendering it useless. Company should invest in better grade fluid for winter driving conditions.
the counter was closed on my pick up and drop off, and I was referred to be assisted by another agency (Avis, serving Budget).
Feb 29 2016
Pros: Got a free upgrade.
Cons: We rented with Budget, and when we were trying to find the Budget rental counter we couldn't find it. We had to ask someone and they directed us to Avis. There was absolutely no signs to let someone know Budget and Avis were the same.
Oct 4 2016
Pros: The car I received was good.
Cons: The check in process was good. But my experience I had to return to the airport twice. The first vehicle I received had expired license plates. I did not realize this till I got home.The second car they wanted to give me had expired plates as well. Luckily I checked before leaving. The next car I was told didn't not have expired plates except everything inside the vehicles paperwork suggested that it would expire during my trip. The people at the desk assured me that it had been renewed but the paperwork had not been updated in the vehicle. By this time I just took my chances and went with it. There should be something in the system that notifies the desk the plates are expired and until they have been renewed the vehicle can not be used.
Nov 16 2016
Never gat rental
Cons: When I went to get rental there were no cars very horrible
Feb 21 2017
Pros: Customer service was excellent! Great value for the rental, quick and easy rental process.
Cons: Car was good, had a cracked bumper and some stains on the interior upholstery. Overall good.