Pros: because they were overbooked, I got "upgraded" to a vehicle with more room, despite it being the lowest quality vehicle/cheapest vehicle in it's class (the jeep patriot), and now I understand why.
the extra room helped me as I was on business and had lots of cargo I needed to drive over an hour with.
Cons: terrible experience at the rental counter. Waited 20 minutes in line (there was one person ahead of me at the time.)
windshield washer fluid was very poor grade, and froze, rendering it useless. Company should invest in better grade fluid for winter driving conditions.
the counter was closed on my pick up and drop off, and I was referred to be assisted by another agency (Avis, serving Budget).