Cons: Appearantly, 3rd party liability insurance was neither part of the normal price quoted by Kayak nor part of the additional insurance taken on the Kayak site. I had to pay additionally for that at pick up. It is almost fraudulent that the price quoted does not have legally required insurance covered.
Mar 29 2017
Pros: Easiest car rental yet and the nicest staff and very patient for a person who is not familiar with the high tech of a new car. My only disappointment was that on a trip I love to listen to AM radio for the talk shows and nothing came in very well.
Sep 13 2017
Pros: Service was fine
Cons: Charged base rate higher than booking fee.
Oct 13 2017
Didn't receive confirmation email so went to Avis by mistake. A
Cons: Avis was awful. Not used to paying for 24 hours when only 2 hours past return schedule.
Jun 4 2016
Pros: Easy drop off. Everyone was very kind. Like I said before, it was a bit harder to let go of this car, but I managed..
Cons: Not much to say here :)
Oct 24 2016
Pros: Nothing. No one was at your counter to honor the reservation. You even had my flight information so you knew the fight was going to land 15 minutes late. There were others who had reserved with you as well. Thanks for nothing! I'll be renting from Hertz from now on. They were at the counter and rented me a car without a reservation. Even upgraded me to a Challenger R/T!
Cons: Nothing. No one was at your counter to honor the reservation. You even had my flight information so you knew the flight was going to land 15 minutes late. There were others who had reserved with you as well. Thanks for nothing! I'll be renting from Hertz from now on. They were at the counter and rented me a car without a reservation. Even upgraded me to a Challenger R/T!
Jan 14 2017
Didn't pay the difference
Pros: Nice people so friendly good car
Cons: I wanted the car to pick up from state drop it to another so they charged me more cuz of that it's fine for me. But i changed my plan and I wanted to drop it at the same place that I pick it up. When i asked for the difference to get back they say no
Feb 21 2017
Pros: Mike Hatcher was very polite & helpful.
Cons: I probably shouldn't have purchased the tank of gas since I didn't use half a tank.
Mar 6 2017
Pros: It was okay
Small tank but good males per gas
Good size trunk for size of the car
Cons: Little small seemed little unsafe because of size of the car
Pros: lightning fast pickup process, no nonsense & no pushy sales reps!
Jun 12 2016
Pros: easy check-out of the vehicle and the check-in procedure was simplicity itself...guy in the parking area with an electronic tablet...tap..tap..tap...give the mileage and I was done...vehicle was clean, drove nicely and the staff was extremely polite
Jul 13 2016
Pros: The quickness
Jul 19 2016
Cons: Had to wait over 30 minutes to get the car. It was dirty when it was delivered. First car delivered had faulty brakes
Aug 8 2016
Pros: It was a fun car to drive. I felt safe and it was very gas efficient
Cons: I can't seem to find the same deal. I also can't get on the website to get a 10% discount for my next rental
Aug 15 2016
The folks were nice, the car was a death hazard.
Pros: Very efficient service. And, it certainly was cheap.
Cons: I know I rented the cheapest car available but there is a reason no one has ever heard of a Chevy Spark. It was basically a motorized roller skate. When I turned it in and talked about my anxiety driving the car on the expressway, the attendant admitted it was an accident waiting to happen---if so, why rent it?
Sep 10 2016
Pros: Ended up with a decent car that was nice it was clean the people were friendly
Cons: Online I just signed up for the special value and the icon picture showed a Chrysler 200 a five passenger car but when I got to pick up my rental car it was a Chevrolet Spark which is not a midsize five passenger car. I'm 6'5" tall and a Chevrolet Spark is not nearly large Enough for me. I ended up having to upgrade to a Hyundai Sonata which of course costing me extra money
Sep 21 2016
Cons: dollar rental addes a 300 dollar deposit to the initial rental cost
Feb 5 2017
Worst service EVER
Pros: Daily was was a good value after finding coupon on line in addition to kayak rate. The walk up rate was doubled.
Cons: The service was horrible. No attempt to accommodate when I called in and got and off shore agent who had no idea what customer service means. I was able to get a part of my issue resolved once reaching an agent at the airport of origin for the rental.
Cons: 1. Some damage to rear bumper
2. Gas tank was not on Full
Jan 18 2016
Pros: because they were overbooked, I got "upgraded" to a vehicle with more room, despite it being the lowest quality vehicle/cheapest vehicle in it's class (the jeep patriot), and now I understand why.
the extra room helped me as I was on business and had lots of cargo I needed to drive over an hour with.
Cons: terrible experience at the rental counter. Waited 20 minutes in line (there was one person ahead of me at the time.)
windshield washer fluid was very poor grade, and froze, rendering it useless. Company should invest in better grade fluid for winter driving conditions.
the counter was closed on my pick up and drop off, and I was referred to be assisted by another agency (Avis, serving Budget).
Feb 29 2016
Pros: Got a free upgrade.
Cons: We rented with Budget, and when we were trying to find the Budget rental counter we couldn't find it. We had to ask someone and they directed us to Avis. There was absolutely no signs to let someone know Budget and Avis were the same.
Oct 4 2016
Pros: The car I received was good.
Cons: The check in process was good. But my experience I had to return to the airport twice. The first vehicle I received had expired license plates. I did not realize this till I got home.The second car they wanted to give me had expired plates as well. Luckily I checked before leaving. The next car I was told didn't not have expired plates except everything inside the vehicles paperwork suggested that it would expire during my trip. The people at the desk assured me that it had been renewed but the paperwork had not been updated in the vehicle. By this time I just took my chances and went with it. There should be something in the system that notifies the desk the plates are expired and until they have been renewed the vehicle can not be used.
Nov 16 2016
Never gat rental
Cons: When I went to get rental there were no cars very horrible
Feb 21 2017
Pros: Customer service was excellent! Great value for the rental, quick and easy rental process.
Cons: Car was good, had a cracked bumper and some stains on the interior upholstery. Overall good.
Feb 28 2017
Pros: Very fast and easy service
Apr 25 2017
Should've bought insurance thru Kayak reservation
Pros: Pick up and drop off was quick
Cons: Insurance was a lot more expensive at the counter
Also, reserved a full size car but got a mid size.
May 10 2017
Pros: Car was fine.
Cons: Customer service did not exist. First the car was not available at the local office, making us have to go to the airport, 30 min. away. The agent fast-talked us into $30.99/day insurance saying the $9 insurance advertised online only covered the car when it was being driven, not when it would be parked. We called to get it canceled, were told by Corporate that we could go into any office to get it rescinded, then were told by the local office that we would have to go to the airport (30 mi away) to get it removed. Local office called airport, airport office called us and was extremely rude, implying we were too lazy to go back to the airport office "5 min away"(apparently the agent has no knowledge of local geography). He was aggressive and belligerent. Never renting from Budget again.
Pros: Great customer service, good selection of vehicles at a fair price.
Cons: There were problems with using the same card I used to reserve the vehicle for some unknown reason. This caused check in to be a bit longer than what I would have liked.
May 1 2017
Very courteous staff. Car in excellent condition
Pros: Convenience of pick up was nice with very polite staff. Overall great experience. Great value.
Cons: The car had an overwhelming smell, as if the interior was just scrubbed, which is odd given that the car only had 1100 miles on it. Returning the car not as convenient as pick up...have to drop-off the car to an attendant further from the counter and walk to the counter to complete drop-off. This was necessary even though rental was pre-paid and the rental duration was just as contracted.
May 25 2017
Pros: The older gentlemen checking us in was great
Jun 12 2017
Pros: Check out was fast and extremely courteous!!
Cons: I returned the car an hour and a half early. When I landed several hours later there was a charge on my Amex that I kept the car five hours past the reservation return time. I was already in ft lauderdale by then
Sep 18 2017
Ended Up Renting from a Different Company
Cons: Waited almost 2 hours for desk to open. Woman working was not interested in doing anything to help shorten the wait. We went to another company's desk and were helped immediately. We were on the road 45 minutes sooner to begin a 5 hour drive,
Cons: Wiper blades didn't work very well. The tank was at 3/4 when picked up. There was food in it from previous renter
Oct 24 2016
Pros: EVERYTHING. No line, really nice eloyees, upgrade to Ford Escape. It was a great car to drive. Ease of getting and returning.
Apr 8 2017
Pros: Was so thankful to have upgraded. I encountered some scary weather after a very long day of flight delays.I was so thankful to get a flight into Ohio despite it being 2 hours away. I was able to secure a car to get home that evening.
Jun 22 2017
All we did here was return the car. Quick and easy.
Pros: Returned it a day early and no argument about getting our money back we had prepaid for that day.
Aug 8 2017
Akron Airport Enterprise is well run
Pros: The drop off was so easy. The staff was very helpful.
Pros: Customer service worked with me to exchange my thefirst car given to me.
Cons: Had to exchange the first car that I was given due to worn out, noisy rear tires.
Then the second car I received, I had to replace the windshield wipers. They were completely wasted and were unsafe in the rain. So that was extra money out of my pocket that I shouldn't have had to spend. I traveled over 1700 miles so what else was I going to do? The agents at the local store are unknowledgeable and they could also have more than one agent working. There were quite a few people in line waiting. Also I was almost charged twice for my rental, which I prepaid for in February. I had to tell the agent and until he actually read his screen further, did he see that I did.
Mar 15 2017
2nd time I res. But car was not there
Cons: Car was not there! Had to wait for it from another town. Was not very clean.
Apr 16 2017
Didn't complete the rental
Cons: They did not honor the price given on the website because of my credit card. I didn't complete the rental.
Jul 17 2017
Cons: I was charged double for my car rental, to my credit card.
Sep 4 2017
Pros: Car was even ready early so I could pick up early. Very clean and everyone at the counter was very helpful. Smooth ride as well.
Tank was only 3/4 full even though they said full