Paramus Car Rentals

Cons: Even though I made a reservation, paid in full, almost three months before my trip, when the departure day arrived the vehicle I had reserved was not available. It can't get worse than that. Never Hertz again.

Car was never available.

Cons: I made reservation thru kayak and the car at hertz was never there. When I got there to pick up car hertz didn't have a car for me. So I had to stay with rental from budget that I already had for a month.

Pros: Nothing

Cons: I made a reservation for a car through Kayak with Hertz and when I got there , no cars were available even with my reservation. I was in another sate, with no cars, and had to call Uber going to different rental companies until I found a car. Hertz explained that Kayak does not check their inventories before allowing customers to make reservations through their sites. Both companies are incompetent. Would not recommend either. In addition, Kayak phone system is so poor that it makes it is very difficult to speak to a representative. The prompts will keep giving you the round around until you give up without. A simple and straightforward press on "0" to stalk to a rep will suffice but they do on purpose to discourage the customer. Call avoidance at its best. Will definitely not use not he future and will advise friends not to either.

Pros: The price!

Cons: The wait on the pick up, it was for over an hour... awful

Rough from the beginning!

Cons: My rental started with myself having difficulty finding the puck up in Paramus, so I called the store for help. The worker told me she wasn't from around there and put it in my gps. When I asked her if I could speak to someone who could direct me better, I was put on hold and forgotten about. When I arrived there after being helped by some friendly strangers, the system was down amf apparently had been for an hour. Instead of filling out paper forms, which don't take all that long - I know from renting at small offices - they kept trying and waiting while the office filled with people for the Christmas holiday. On top of that, they ran out of cars (!) when the system did come back up.

Pros: The price was fair only

Cons: They were overbooked so when i arrived they had no vehicle for me, then after waiting a couple of hours for a vehicle, I was then informed they don't accept debit cards. I was totally done with Hertz at that point "no worries though enterprise hooked me up and they accept debit"