Pros: Everything was efficient and staff courteous .
Jul 15 2016
Watch out for only partially filled gas tanks
Pros: Car was fine
Cons: Told that gas tank was full when I picked it up. I failed to check gauge and after only 70 miles that low fuel light came on. No sympathy or adjustment when I returned the car full.
Nov 27 2016
Pros: Excellent customer service and easy straightforward pickup. Thanks!
Dec 27 2016
Pros: Pick up was extremely easy and fast. Everything was ready for me, so I was in and out literally within 5 minutes. The car was squeaky clean, and new.
Cons: Wouldn't change a thing.
Jan 1 2017
So much better than the other agencies
Pros: My rental was awesome - the agent gave me a much nicer car than I'd reserved because there was a snowstorm between me and my destination. I was supposed to meet a friend there who'd rented with Hertz, and his car broke down, leaving him stranded in the middle of nowhere until the next day when he had to change cars at the nearest airport - he arrived 12 hours after me and had a horrible night while I was home resting... very happy with Alamo!
Feb 1 2017
Cons: I an not able to speak with anyone thru the phone. I tried the 800 number and I had an issue with the flight, and I could not speak with anyone. NOT acceptable.
Feb 12 2017
More trouble than it was worth
Pros: The car worked. That's about as far as I can go.
Cons: First we had pre-purchased insurance through Allianz. Somehow we got charged again by Alamo. We didn't notice this until we had driven away, so we had to make a half-hour drive back to rectify it. Upon our return, the person who checked the car charged us $30 for gas although I had filled the tank just before returning. He told me he couldn't correct the bill, so once again I had to go back into the terminal and stand in line to get that taken care of. Not a good experience.
Feb 18 2017
Cons: The credit card was requered to get the car. What should people who don't have credit cards do? You pay for the car, get the protection and cannot rent tthe car. Rediculous!
Feb 24 2017
Pros: I Liked the fast and friendly service they gave me at the Asheville Airport!
Mar 21 2017
get it together
Cons: leaking tire needed to be filled with air every day- who sends a car out with a tire that leaks, given that the car itself gives an error message when it was turned on.
inside of windows was filthy- had obvioulsy been wiped with a dirty rag. i could barely see - had to stop and buy glass cleaner
Cons: One thing I do not like is that the gauge that says how many miles worth of petrol is left in the tank stops indicating how many miles left once it gets below 50 miles. Instead you just get a "low fuel" warning.
Feb 13 2016
Enterprise is Best in Class
Pros: Enterprise is the only place to go for rentals. Everyone else will nickel and dime you to death.
Mar 24 2016
Jeep Renegade- The return of the 1960 VW,
Pros: The grey with red trim is nice
Cons: The last car that I drove that was this slow was a 36hp 1960 VW. A freeway maneuver needs tobe planned in advance and definitely do not plan on pass on a hill.
The Cruise control is ineffective. Even on slightly rolling terrain it will not maintain speed. The control logic does not try to add throttle until the speed has dropped 5 mph
There are better vehicles then ath eJeep Renegade. Cute, but...
Apr 24 2016
Easy, easy, easy!,
Pros: I am used to standing in line, and then taking 20 minutes at the counter to get my car. This was fast, handed me my keys in less than 3 minutes, and I was in my way!
Cons: To,d the car was in C18. It was really in C16.
Jun 4 2016
Pros: Car was great service in Asheville/Flecther easy and friendly staff
Cons: Pick up in Baltimore extra charges above what was stated in booking but problem resolved in Asheville
Jul 26 2016
Durham Enterprise is a Zoo
Pros: Very nice people
Cons: Way too many customers, some staff but still not enough to handle the volume. Tempers were short.
Sep 20 2016
Pros: Very easy and straight forward, will definitely use Enterprise again.
Cons: Employee for Alamo didn't show up that day so line was SUPER long because Enterprise employee had to pick up the slack.
Oct 15 2016
No cars available at that company or the whole air
Pros: Nothing. No car available. Wasted 1.5 hours, had emergency to deal with in morning.
Cons: No car. Disaster. No cars at that company or any company in Asheville even though I had "reserved" one online. What a waste of time. They should have been up front and i could have made other plans.
Oct 16 2016
Pros: The car was great, clean, drove well
Cons: The counter service; I was having trouble getting my questions answered, felt dismissed. had to go back in with son , in order to get questions about bill answered.
Cons: Car had a "wobble" noise from one of the wheels
Jan 16 2016
I love hertz!
Pros: Always excellent service!
Oct 3 2016
Pros: another great rental experience with Hertz. they have never failed me.
Nov 22 2016
Service was awful
Pros: The car itself.
Cons: The pickup took forever. The employee was new and no one was there to help him. He made mistakes. The car was under someone else's name when I went to drop it off. The drop off also took forever.
Mar 15 2017
Hertz would not honor reservation
Pros: Nothing. Awful experience.
Mar 15 2017
Non-Hertz Like Experience
Cons: I had to wait at AVL while a car was received in and then the car had not been cleaned while also being two classes. Slow the one I ordered.
In ATL at turn in. Slow response and confusion in prioritizatikn process which delayed my departure. Also unable to provide me a receipt at turn in.
Mar 27 2017
Pros: Drop off took less than 30 seconds
Cons: A little trouble with processing paper work and billing. Staff very pleasant and helpful
Cons: I thought it was pricey compared to other reservations I've made before, and when I dropped the car off the attendant seemed to be surprised that I was dropping off a car (as if a miscommunication had happened).
Dec 18 2016
Kayak makes it easy!
Pros: Dropping off the car in Asheville was a non-event. I walked in, handed them the keys, they handed me a receipt and I was on my way. Rate was exactly what I had initially been quoted.
Jan 26 2017
Pros: Nice car no problem's
Mar 1 2017
Pros: Easeof pickup and price . Free upgrade was nice.
Cons: Drop-off location not well marked. More or larger signage would help.
May 4 2017
quick and easy
Pros: dropped off at an odd time so I had to go inside with the keys to turn the car in, not a big deal - its 30 feet from the parking lot.
May 20 2017
Pros: Bargain. Flight would of been $400. Was able to rent at Avis and trip total was less than $100. Great Deal!