Pros: Yea, you have to take a shuttle from the airport to the rental place, but the drivers get you there with a sense of urgency. Once at the counter they were very quick and efficient with getting me the vehicle. They didn't try to push the extras on me which was also nice.
Cons: It was slightly confusing where to go to pick up the shuttle back to the airport, but one of the guys saw me looking around like a doofus and told me where to go.
Nov 4 2015
Don't use if you are on a tight schedule
Pros: They had the car ready to go when we finally arrived at their facility. They let me leave the car and keys on the desk with my email address because I was in a hurry.
Cons: We watched several shuttles come hang go for other rental companies before one arrived for Payless. Hertz and Enterprise had between 5 & 7 come and go before we got on with Payless.
Nov 5 2015
Pros: Fast pick up
Cons: Only one clerk on duty to check out car.
Car tires noisy. Pulled to right. Low on washer fluid at pick up.
Dec 10 2015
not sure if it's worth it
convenience to drive to,
Jan 5 2016
Fast and easy
Pros: I would use them again. Fast and easy pick up from the airport and at the car rental location. Great price.
Feb 25 2016
Pros: The car was what I expected. Pickup and drop off is relatively easy. The location is off airport but not too far way. Only takes ~5min by the shuttle.
Cons: When I picked up the car, they put the gas option on my rental although I didn't ask for it in my quote. They said it would be taken off from my final payment if I returned the car with full gas. However when I returned the car (with a full tank of gas), they couldn't take the charge off, the agent tried a few times but their computer system didn't allow him to do so. I had to catch my flight, so the agent told me that he would ask someone else to help later. They eventually managed to give me the refund, but not all of them (only a few dollars off). I would give a higher rating if there was not such an incident.
Apr 6 2016
Pros: Price was OK
Cons: Pick up & drop off facility was the pits. Transportation van was only marked with a small piece of paper with Payless written on it.
Jun 7 2016
Good value and nice staff
Pros: The vehicle was a new Ford, in good shape. The staff were very friendly and helpful.
Cons: Car wasn't very clean on the interior - floors, windows, etc.
Jun 29 2016
Not very impressed....
Pros: The car itself was comfortable and easy to drive.
Cons: The staff there was very unfriendly and not helpful. I arrived and they tried to charge me more than the price I was quoted, by an additional $60.00! When I complained, the man said he would change it in the computer. When I informed him that would not do, that I wanted it in writing, he scowled and gave me a nasty look.
Yesterday at drop off their printer was not working, so they said they would email me a receipt. Guess what? No receipt as of yet. Now I have to go and call and track it down. NOT impressed at all, and will likely never use this company again.
Sep 2 2016
Good overall, but watch out for extra charges
Pros: The van to the airport was very fast and timely. The pickup and dropoff were very quick and easy. The car we rented was great, it saved a lot of gas, was the Hundai Accent. I recommend this car, as it got over 30 mpg on highway.
Cons: The van pick-up at airport took a while. Maybe 25 minutes waiting at the curb for van. The guy at the counter charged me extra for rental, until I read the bill carefully. So I recommend always reading the bill carefully before signing off.