Pick-up location | Schiller Park |
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Car types | Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Minivan, Premium, SUV, Standard, Standard SUV, Supplier choice, Supplier choice SUV |
Rental locations | 5 |
Airport locations | 3 |
Popular agencies | Routes Car & Truck Rentals, Ace, Enterprise |
Economy | $42/day |
Compact | $43/day |
Intermediate | $37/day |
Standard | $50/day |
Full-size | $58/day |
SUV | $38/day |
Minivan | $44/day |
Premium | $42/day |
Supplier choice | $36/day |
Compact SUV | $36/day |
Standard SUV | $40/day |
Supplier choice SUV | $42/day |
Intermediate SUV | $54/day |
4.7
Okay
217 reviewsCleanliness
5.6
Comfort
5.2
Pick-up/Drop-off
4.6
Value for money
5.1
One location in Schiller Park
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Reviews
2.0 Mediocre
May 2021
Cons:
They never rented the car to me. They asked for round trip flights receipts. They told me they have this policy since I couldn’t comply they didn’t rent me the car. I expect a full refund since it wasn’t my fault2.0 Mediocre
May 2021
Pros:
Staff is not friendly. I was told an issue with my reservation is 'not their problem'.Cons:
Being treated like a customer and not an inconvenience.6.0 Good
Apr 2021
Cons:
The Checkin experience. Never mentioned that insurance card was needed and deposit needed. Car was parked so tight that it took 6 back and forths to get out of spot. Wait to return to airport was 40+ minutes2.0 Mediocre
Mar 2021
Pros:
First it took 1.5 hours to get from the airport to the rental facility, which is off site from he the other car rental companies. My wife complained to the agent about the their poor shuttle service and she was not very apologetic . I was told I needed an insurance ID, which I did not have with me. No other rental companies require one, in fact the Route website only says one is needed for under 25 years old renters. I had my insurance company email an ID to me which took 5 minutes. The agent got into an argument with my wife and told me she was not renting me a car even though I had all the necessary documents and cards. We end up getting a ride back to the other car rental to get a car there and finally got on the road 5 hours after arriving at the airport. I wrote claim to get my prepaid rental money back I am waiting for the that to happen. Lessons learned, do not rent from Route ever, do not prepay for a rental, do not get a rental from an off site company in Chicago.Cons:
Rent from the all know companies, the save on the rental price is not worth all the hassles4.0 Okay
Mar 2021
Cons:
Every traveler had trouble finding this place. Once I finally found the place, I waited 35 min for the shuttle and another 30 in line at routes.10.0 Excellent
Mar 2021
Pros:
Staff was helpful, friendly. Easy return.Cons:
Waiting for shuttle from the rental building is not ideal. The deal I got on the car made it okay.One location in Schiller Park
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6.8 Good
Mar 2020
Cons:
The store agent charged me $25 for 2gallon10.0 Excellent
Sep 2019
Pros:
The AVR staff, Larenzo, was extremely helpful and professional. He checked me in, answered all my questions, and guided me through the process. I was in and out in less than 5 minutes.6.0 Good
Jun 2019
Pros:
Good price is the only positive about my experience.Cons:
Pick up and drop off is awful. You must take the rental shuttle to the main rental terminal off site, then call for their own shuttle to take you further off site. I waited an additional 25 minutes for the extra shuttle. Furthermore there was no urgency. Van wasn’t washed until we checked in2.0 Mediocre
Dec 2018
Pros:
Absolutely nothing!Cons:
This location is super shady with their pricing. Why do you, as KAYAK and priceline.com, allow this company to post on your website that unlimited miles are included in their pricing without an asterisk or something to let the consumer know there’s an actual restriction for in-state customers before reserving the vehicle? I was already under pressure to get this vehicle for the holiday trip my family and I were having to NYC. I had to find out at the store that was 30 minutes away from me. Lastly, the staff there was super rude, and had their lines ready to justify their shady practices. Not once did they apologize. They just went to the fine print to clear themselves. I mean, how many people read the fine print on their cellphone contacts, new phone policy, or new credit card policy? I bet not many do. That's why you post that restriction on the front, so people can make the right choice right away and not waste time. I’ve had bad experience renting vehicles, but this takes the cake.2.0 Mediocre
Aug 2018
Pros:
NothingCons:
My reservation was cancelled after I moved it from 12pm to 3 pm and the agent was completely rude and the manager’s only response was to let him know who I spoke to in order to change my reservation! Like that was going to help me in some way! Will never, ever do business with them again!!10.0 Excellent
Aug 2018
Pros:
We eanted an exonomical solution for transportation. We ended up getting a mini van which was actually cheaper than an Economy Class vehicle. Plus we got an upgrade!Ace
10.0
Excellent
2 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
6.0
Value for money
10.0
One location in Schiller Park
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10.0 Excellent
Jul 2020
Pros:
I’m really happy with the service and the new vehicle!10.0 Excellent
Jan 2022
10.0 Excellent
Jul 2020
Pros:
I’m really happy with the service and the new vehicle!Enterprise
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Schiller Park
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Reviews
7.6 Good
Nov 2019
Pros:
Liked small office and attentive sales peopleCons:
Car needs to be cleaned better10.0 Excellent
Aug 2018
Pros:
Customer service was great and they were very friendly. They will pick you up at the Rosemont train station and take you to pick up your car. The train station is only one stop away from O'Hare Airport. You only pay $3.00 dollars per person one way. The rental property say Schiller park but it's really next door from Rosemont IL. I will be renting here again in the futureCons:
I liked everything, there were no dislikes8.8 Excellent
Nov 2016
Pros:
The gentlemen that helped us was friendly and efficient.Cons:
He was working by himself, which caused a delay.7.6 Good
Nov 2019
Pros:
Liked small office and attentive sales peopleCons:
Car needs to be cleaned better10.0 Excellent
Aug 2018
Pros:
Customer service was great and they were very friendly. They will pick you up at the Rosemont train station and take you to pick up your car. The train station is only one stop away from O'Hare Airport. You only pay $3.00 dollars per person one way. The rental property say Schiller park but it's really next door from Rosemont IL. I will be renting here again in the futureCons:
I liked everything, there were no dislikes8.8 Excellent
Nov 2016
Pros:
The gentlemen that helped us was friendly and efficient.Cons:
He was working by himself, which caused a delay.Silvercar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Schiller Park
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Reviews
10.0 Excellent
Feb 2018
Pros:
Fast Pass Pickup and drop off was so quick and easy. No crazy fees for gas fill up. Great Cars. Super Clean.10.0 Excellent
Feb 2018
Pros:
Fast Pass Pickup and drop off was so quick and easy. No crazy fees for gas fill up. Great Cars. Super Clean.Avis
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Schiller Park
Budget
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Schiller Park
Eagle Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Schiller Park
NU Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Schiller Park
Most popular agency | Routes Car & Truck Rentals |
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Most popular car type | Luxury |
Average price | $84/day |
Good deal | $73/day |