Cons: I am very upset because they did not have a car when I arrived, and when I had previously tried to contact them because my flight was delayed no one picked up. I had to rent from a different place for significantly more. I would never rent through them or kayak again as a result.
Nov 2 2015
Bargain Basement (Basement is the operative word)
Pros: I liked the low price that I booked for a 6-day rental. Also, the shuttle was relatively modern, clean, and comfortable.
Cons: Signage at the airport was inadequate. I had to ask a competitor how to find the shuttle to the offsite lot.j
The distance to the lot from the airport is not insignificant.
The lot is located in a run-down section, surrounded by a hurricane fence, and has as its office a junky old portable trailer. Not too nice.
The staff seem unable to keep up with returns and new customers. Wait times for shuttle pick up as well as for checking out a car seemed long.
After waiting 15 minutes or so to get to the counter, there was no option in full size vehicles when I was picking up my car. Only a '14 Impala (old style). I detest the old style Chevy Impala because I prefer to drive something comfortable, well made, and at least a little fun. The new style is great. The old Impala is none of those things. The only other option offered was a Kia Soul. So I took the Impala. However, when I got in it reeked of cigarette smoke. It also looked like it had been wrecked and repaired (poor panel fit, evidence of repaint). I had also noticed that I had been overcharged by $98. So I went back in and requested something else (which they did not argue about). They offered to clean up a recently returned Altima (a much better drive) and they fixed the overcharge on the contract. This car was in at least as rough of shape with evidence of rear-ending another vehicle (pinch points with rust near the headlight corners), not to mention the finish looked like it had been driven through a series of barbed wire fences. The wheel covers were chipped and cracked. The interior was filthy and the interior windshield and window glass was disgusting. These are all apparently very used vehicles (35,000 - 45,000 miles) with hard miles on them.
So I guess the old adage "you get what you pay for" stands. Very disappointing, though.
Apr 25 2016
Go anywhere else
Pros: The car was clean
Cons: Not in the airport terminal as advertised on kayak. Had to take a 15 min shuttle to the car pick up.
Employee didn't go over hidden costs, I signed for waiving of insurance and road side assistance, or so I thought
Price, with hidden costs, was double the quoted price on kayak. When I mentioned it to them, they pulled out the form I signed and said are these your initials, they were but that was not what I was told when I initialed that item.
Complete rip off. I spent the amount of money on an economy car that I could of on a mid sized car at a reputable car dealer for a day. I don't recommend this place at all
Sep 23 2016
Pros: The shuttle was timely and courteous. The time it took to rent the car was very quick. The car was better than expected and all of the staff were very kind
Cons: It was quite a ways from the airport but there is a 24 hour shuttle so it was convenient still
Oct 12 2015
Pros: Took my rental 2,300 miles and including the rental fees for the week spent only $300 on transportation. Can't beat that especially when you usually drive a jeep.
Oct 21 2015
Cons: This office attempts to add extra fees for "roadside assistance" and a full tank of gas that can significantly increase the base rate that you reserve online. Waits at pickup and dropoff are long; each customer interaction takes much longer than it should, because of these deceptive practices. Buyer beware!
Oct 22 2015
They Canceled my booking and charged me a discount
Cons: I booked on Kayak easily. I had plane delays and was not able to get to Payless until 6pm when on Kayak they said pick up was noon.
I did not see anywhere that there was a dead line to pick up or my booking would be canceled. I understand it was later than usual but I did not think to call. I was more concerned with getting flights and missing my connections because of airline delays.
I am stuck with no car if I decline and go back to airport to rent another car at a higher rate. I feel I was shafted by Payless
Nov 2 2015
Incredibly inexpensive, smooth, friendly, and easy
Pros: Despite being a little ways away from the airport, this couldn't have been a more pleasurable experience. Incredibly low price, reservation made easily the day of by kayak online, friendly service throughout, nice, clean car... would absolutely use them again.
Nov 4 2015
Cons: you quoted me a rate of $69.00 and they would NOT honor this rate even though i should them the reservation. I would like a refund for the difference! I will be contacting American Express regarding this. The rate resulted in virtually the same price I would have paid if I had rented on airport property rather than taking their 10 minute shuttle.
Pros: The staff at both locations was awesome. Pick-up and drop off were excellent. They were quick,efficient, and kind, offering water when we picked up the car on a super hot day. It was a great overall experience.
Cons: The car smelled like cigarettes, but covered up with a cleaning smell. The car only had 13, 000 miles on it, but it really lacked any pick-up. I guess that's what you can expect with an economy car. Overall it was a good experience and I would go with Enterprise again.
Oct 4 2016
Pros: Gas was very cheap. Only 18 dollars for a full tank.
Cons: The car sometimes took a long time to switch gear.
Oct 13 2016
Lighter didn't work to charge our phones took back
Pros: Very friendly and helpful staff also nice clean vehicle check in and out was very fast.