Pros: Price was truly a bargain!
Expected a clean car. Windows were dirty inside and out. Mirrors dirty and had some gooey substance on them- hard at night to use! Since rental area was understaffed perhaps service is too?
Location at airport confusing and difficult to return car to.
Mar 30 2016
Pros: Every thing went very well. Thank you. I'll be back
May 26 2016
Cons: Car smelled of smoke
Aug 3 2016
Pros: The fine print in contract
Cons: On return I was charged $13.99 more than the Kayak price. When questioned, the customer representative was very rude, Apart from rudeness I saw two issues. One, the fine print in the contract and reasoning behind such an unfair practice. The contract stated a "mileage" surcharge will be added if the car is not return with full tank if the miles driven in less than 75 miles. I have made sure the tank is filled up a few miles before drop off. The terms were not clear and did not appear in the terms when I signed up through Kayak. Two, the mistrust of Budget. Three rudeness has no place in dealing with customers even if the customer is upset.
Aug 30 2016
Pros: Great car for a full size although the engine was lacking in power.
Cons: When arriving from the terminal there were 10 people waiting in line and only two people there to process the rentals. One renter had a problem so everyone had to wait entirely too long.
At return, there were cars everywhere and it wasn't clear where to drop the car. Finally someone came over to help but it was very confusing.
Change engine oil light was on.
Oct 26 2015
Cons: HALF TANK OF GAS WITH NO $$$$$$ ADJUSTMENT
UNRECORDABLE SCRATCHES ON CAR
Nov 2 2015
Budget airport shuttle
Cons: Upon arriving at Philadelphia International airport I waited outside bag claim for 40 minutes and no budget shuttle came around tp pick us up to take us to the rental car center. Finally one budget car renter like myself asked the Avis bus driver if he could give us a ride. He did and dropped us off close to budget where we had to walk over to finally get our car. Upon entering Budget to sign the paperwork, I found long lines. Was not a pleasant experience!
Nov 6 2015
Cons: It took over 30 minutes to return the car at the Philadelphia International Airport. That is simply unacceptable.
Nov 14 2015
Pros: The price offered was excellant.
Cons: Budget places a hold of $200 on a card even though my rental was for $34.
If using a debit card Budget runs a credit check using Equifax. This agency is the most subjective and unfair of the lot! I have $8000 in my checking and a credit rating of over 700 by all the other agencies but Equifax. Budget was unable to rent me a car as I no longer use credit cards, only debit. I was stranded at the PHL airport for 4 hours trying to get another rental car for under $250 for my one way oneday rental. I ended up renting from Enterprise for 3 times the rate but Great service with no problem with my cards or credit rating. Enterprise will gett my business from now on! Budget, not so much.
Nov 25 2015
Terrible - avoid at all cost
Cons: Took 40 minutes to pick us up. Car was dirty and had tire problems, not helpful and the heat didn't work. 30 degrees for a Florida boy. Never again