They had horrible customer service and refused to rent me a car for being a local Colorado resident even though nothing was mentioned in the rental car details online except in the smallest of fine print. They did not make it clear and then they said they would only rent to me if I paid an exorbitant fee for insurance. Very cold and frustrating experience. I walked down the road to NU car rental and they had no problems.
Overall very good. Pickup from airport was smooth. Ride to the place is a little longer than ideal but not bad. Customer service line was a little longer than I hoped but customer service was very kind and professional. Return was easy. Excellent value for money. I will definitely rent from Routes again.
The line to get my vehicle was very long (over 30 minutes). They pressured me into extra fees which later my insurance company confirmed I did not need. They schnookered me into a more expensive car than I originally booked. And then the car itself had over 50,000 miles and handled poorly on the freeway, enough so that I was nervous to drive at high speeds and ended up driving smaller highways instead (increasing my travel time). I will NEVER use this company again.
I tried to cancel because we had selected the wrong pick up location and we couldn’t access and customer support and then were charged a $35 fee, even though it said there would be no cancellation fee.
The wait in line to pick up my rental car was longer than my flight across the country. They had staffed two people despite knowing that over 100 people were coming to rent vehicles. In addition, they were very pushy with their own insurance, forcing people to call their insurance companies and asking employees to read through the declarations pages, so the wait was even longer. They don't answer their phone (there's not even an option to get to a person by phone, the line disconnects faster than any company I've called), and the cherry on top is that they don't do after hours dropoff for early or late flights, despite being an airport rental, and their employees saying it would not be a problem to drop off when they weren't there. The gate to their parking lot was blocked and there was no on street parking. To give you an idea, the other three car rental places on the same street all run 24 hour operations with an airport shuttle. This is one of the few places in my life I will never return to.
They to steal from the costumers, over selling insurance, and they $10 per day, because they said I posted to get jeep not a full size suv, and on my reservation said full size suv, not jeep, so they charged me $10 extra per day
