Reviews for Avis in Denver
- All reviews 100%
Oct 22 2016
Car is good but the service is terrible
Pros: The Ford Focus was new, clean, and full of the latest features. It also drives and rides very well. Plenty of oomph to go 75 miles per hour on I-25.
Cons: The rental line was long. The service center was drab. The return was chaotic. The trainee assigned to handle the return did not know what she was supposed to do and there was no one to help her. I never received an email receipt. They also tagged on a fuel charge even though I made sure the tank was full before the car was returned. They did refund the fuel charge after I complained. I won't go back for a long time.
Oct 4 2016
Slow service, BE CAUTIOUS WHEN RESERVING FOR THE A
Pros: Ultimately, they were able to accommodate me after a reservation error. Shuttle service is prompt and convenient
Cons: I made the reservations on Kayak. I specifically put in Denver Airport for the location, but the "deals" that came up were actually for a different address in downtown Denver. We took the shuttle from the airport to the Avis location and the line was out to the door. After waiting close to an hour in line (which proceeded to extend out the door and into the road about 10 minutes after we got in line) I gave the clerk my name and she said that I did not have a reservation. She looked it up by my reservation number and told me that it was for the downtown location and that it was about a $60 cab ride to get there. She even told me that this happens all the time.. They did get me a vehicle, but it cost me $140 more than what I was expecting to pay.
Sep 26 2016
Pros: Got a better model car for free
Cons: Waited 1.25 hours in line to pick up. Dog hair in car. Drop off process confusing.
Sep 20 2016
Pros: Car was clean, comfortable
Cons: Ridiculously long wait in line, even though there were plenty of employees standing around. Employee that helped me did not communicate where I needed to go to get my car which resulted in me standing outside for 20 minutes before I could find someone to ask. (Others were dealing with this same situation at the same time). I was told I had to sign the gas option and pay for it...then had to jump through hoops to get it removed. Really bad experience overall, so many headaches.