Book Fox car rentals in Denver

Cons: Customer service was horrible.

Cons: The airport shuttle buses look like they've never been cleaned inside. We stood in line for almost an hour to pick up the car. Their computer system is slow, they didn't have enough people, and due to the design of their lot, half the people working are just moving cars around instead of renters finding their car. Very inefficient. Dropoff was luckily much quicker and easier.

Cons: They're always trying to sell you something. Why can't they just give you what you reserved without putting pressure to upgrade or buy something else? And you wait and wait for the drop off and pickup bus. Also please clean those cars. They're so nasty. Makes you wanna throw away the clothes when you get back home.

Cons: the car was dirty the service desk was slow the employee at the service desk was not friendly

Cons: The ladies at their counter almost didn't rent the car to me because all I had was my debit/credit card. They were going to put a $400 on my MasterCard-but it was maxed out. So-they chardged me an extra $10 day to rent the car. They took every bit of information they could scrou he from me--I have an easier time going through customs!!!

Cons: First time ever booking with Fox. 1.5 hour wait to get thru line to get prereserved car Car was dirty inside and out Rude customer service help line Will NEVER rent Fox car again. Pay the extra money to go with another company. Like I said this was my first rental with Fox and it will be the last.

Cons: $15 charge PER TOLL that is charged when driving around the state. Using another agency, I was only billed for the actual toll.

Cons: Dirty car Stood in line for 1 1/2 hour to get the rental Car had flat so I called the service line and they were rude and lied. First of all they made me drive the car over an hour each way back to the rental center to get a new one. Told me they would call ahead and have a car waiting for me at the return line. When I got to the rental center they had no idea what I was talking about and then I had to go back into the original line again. So, I wasted another three hours. This was my first and will be my last time to ever deal with Fox.

Cons: Waited in line 2 hours. Finally got to the counter to find out that I'd have to wait another hour to have the car ready.

Cons: Corolla was dirty, not well cleaned (empty soda bottle under driver's seat, leftover receipts and rental agreement in glove compartment. The wait for the car was very long. Car ran very rough and noisy. Overall a lousy job prepping it for us.

Cons: The fact that since my plane was delayed overnight I would not be able to pick the car up until the following morning. When I called to tell them I would be late they repriced my reservation which worked out to be $200 more with one less day. I said you know what I wasn't asking for a day less or a discount, just go with the existing reservation and I'll pay for the day I didn't use and they refused. Then he refused to put me through with a manager. So rude. Embarrassed for them at how horrible of a company they are. Never again.

Cons: After standing in a long line, then getting to an agent who was moving slowly and trying upsell everything, we got a car that was filthy. Their car wash was broken, but I guess that meant they couldn't clean the inside either !? I asked to speak to a manager who never appeared. In a huff, my paperwork was handed back to me with less than a 10% discount for my week long stay in a car that had sand in the seats, old grapes in the cupholder, and dust everywhere. After I got home, I called to question the invoice and spoke to an agent in their corporate office in California, she discovered that I was wrongly charged for gas and for an additional hour of rental time, resulting in an almost $50 reimbursement. These charges were so readily removed after I questioned them, I wonder how frequently others are charged and don't notice. The manager at the corporate office was unwilling to budge on the total week's rental cost and called my request "unreasonable". We spent the entire week in a filthy car.

Cons: 45 minutes of standing in line to pick up car. 15 more minutes to get car after I paid.

Cons: When we got to the rental agency there was a line. I did not count the people in line but it took us an hour and 27 min. to reach the counter. Once there the staff member was very nice and apologetic of the wait. The process of the paperwork was so so. I asked once the paperwork was done would we get our car right away. The staff member informed me unfortunately it would be a little bit of a wait still as they were short on cars that were clean. I informed him that I did not care if the car was clean as I did not want to have to continue to wait. I did get a clean car but got a large SUV when I had asked for a small one but took the large one as I just did not want to have to wait anymore.

Cons: Long wait time for shuttle bus from airport

Cons: The car had minor issues with body panels coming loose from seams, but were able to be put back into place with relative ease, but it did happen a few times.

Cons: Super long pick up process and a dirty, trashy building.

Cons: Pickup process took nearly an hour, including 30 minutes of waiting for the car to be washed, and the facilities are not a great place to wait - looks like an unfinished Costco warehouse inside with one sad TV blasting ESPN.

Cons: I didn't like an hour wait in line when picking up the car I reserved. They were extremely slow!!! I also expected a Ford Taurus and ended up with a Kia. I see why they get bad reviews!

Cons: They are so slow!!!

Cons: The lady at the counter was awful and we had to wait over an hour for our car. When are car finally did arrive it was rented to someone else.

Cons: Over charged and blamed for smoking! We were in fucking dever of course tha truck smells like

Cons: They are overcharging me a 150 dollars!

Cons: The customer service was terrible. When I picked up the car the lady helping me seemed very irritated that I did not want to purchase a bunch of add ons she was trying to sell me. After declining the extra add on's such as, an upgrade in vehicle size, additional insurance, toll road pass, etc. she was very rude and short with her responses when I asked her questions. When we dropped the car off at 4am Monday morning there was one employee working and the couple she was helping was taking a long time. One lady had asked how much longer it was going to take since several people had been standing in line for 30 mins. The employee said "not sure I'm with a customer right now". After another 10 mins the employee said if you have a full take of gas and returning your vehicle just right down the mileage and put your keys on the desk with your contract.

Cons: Waited 20 minutes and watched multiple shuttles for other rental agencies come and go. Line was then 10 minutes long. Car reserved wasn't available. Paperwork said full tank, car had 1/2 tank. Nobody on lot to confirm existing damage to car. Car was filthy inside and out. There is no way to call the office in Denver. Literally no phone number and no way to be transferred. Was on hold for 10 minutes at a time in between the endless transfers between useless departments. Oh, and then the car broke down in the middle of the rental period. The entire experience was a nightmare. I was so happy to be done with them, I didn't care at all a kit getting my money back. I will go out of my way to encourage people to avoid using Fox. Though, this experience was completely my fault for going with the company that was durastically less expensive than every other competitor.

Cons: The staff was very friendly and helpful!

Cons: The car wasn't terribly comfortable.

Cons: Slow at check in. Assigned a car then changed when I went out out to get it

Cons: Car not ready for pickup

Cons: Not a fan at all. The car I was originally given ended up having a warning/service light come after a couple of days. I had to go back to the location to swap it for another car. That car then has the "Maintenance Required" light come after a day.

Cons: Pick up line at 12:00 AM was lengthy, and took me 30 min in line!!

Cons: Agent was not courteous. The car was disgusting and in shambles. Literally was the worst looking car I've ever seen available for rent. Price was outrageous. Would never recommend this car rental agency.

Cons: I have rented with Fox many times and the wait time is always very long. It took 1 hour my last trip (not this rental) and the time before that, it was almost as long. There are never enough people working. I may continue to rent from Fox but if I see another company that is a little more costly, I may choose them instead. Waiting an hour in line to get the vehicle is not a good way to start vacation.

Cons: Pick up was slow. Received car with significant side damage and dirty inside.

Cons: Took a$150 deposit, at return said it would be refunded in full, but it was only partially refunded.

Cons: We landed at 11:15am and took the shuttle to the off-site facility where we found a long line of people waiting for cars. I am a loyalty member with a different rental car company but we picked Fox for the price. I don't know what the problem was, but every time someone went up to the counter to rent a car it took forever. We were there for over 2 1/2 hours. Totally unacceptable!

Cons: The final cost was much higher than the initial quoted price.

Cons: From the time I got to Fox and finally got my rental car, it had been close to an hour. The price that kayak provided differed once I got my rental with Fox. My price was supposed to be under $50 for my 3 full days, and that's why I chose the rental, however I ended up paying $100+ because of all the hidden fees. The lady at the front desk had zero enthusiasm and kept talking to her co-worker next to her about how she's ready for her break. it was a horrible experience and the waiting for my car was way too long! Had to wait an additional 20 min for my car since it wasn't ready and was going through the car wash. Won't use them again.

Cons: I was not aware that our car would not be available to us if we did not get to it within 3 hours of the booking time. The time was autofilled as noon so I thought it was a generic time for the day. This happens frequently according the to employees on shift.

Cons: Lines were long, few people att he counter, or at the parking lot. We had a problem with the car and the only location we could return out was the airport in never (we were skiing at the rockies) The solution offered was to take the car to a mechanic and they "might " reimburse us

Cons: Pick up at DEN was time consuming 30+ minutes to get the vehicle. Much of the time was spent trying to sell add-ons. Hope they streamline that in the future. It was very early in the morning when my wife lost her wallet, 0500, so couldn't reach the office by phone to check if it was there. Which really added to the stress level. Hope they fix that too.

Cons: Added $100 to my bill without informing me why and wouldn't refund me when I figured it out. Sneaky thieves.

Cons: I stood in line waiting for two hours before the whole process was completed, although I had made an appointment to pick up the vehicle several days in advance. There were only two agents working when I got in line behind about 40 people. The agent did not apologize for the wait time or offer any compensation or discount. This is unacceptable service. I will never use Fox rentals again.

Cons: The size of the car was less than advertised. Mazda CX9 isn't FORD Explorer

Cons: Wait in line was long. They tried to up sell me into a larger car for more money.

Cons: Took a long time to get our car.

Cons: - Had to wait 25 min for the shuttle to pick me up - 1 1/2 hours to get the car, standing in line, staff not friendly, very unorganized. - Know tells you until you are up at the ticket counter that if you pay by debit card there is a huge deposit and you need to have proof that it is your debit card besides your drivers license , like a utility bill ? Really!!! who carries a utility bill with them when they are traveling. - It takes up to two weeks to return the big deposit back to your account, seems abit long. - Cars are in very poor shape - Cars are very dirty on the inside THERE IS NO GREAT DEAL RENTING FROM FOX!!

Cons: The policy on the toll road devices is punitive. I needed the toll road to go and come from the airport to my destination separated by five days. The only way that I could make use of the toll tag program with Fox was to pay $12 a day for all the days that I had the car. Every other rental car agency has charged me only for the tolls that they have been assessed for the use of the toll roads I travel. This may cause me not to rent from them again.

Cons: We arrived at the Denver airport on 3/22 and around 11pm walked out to get on your shuttle. We ended up waiting for the shuttle for over 35 minutes in the cold as we watched several of the other rental car companies’ shuttles go by. We were there with 2 other parties and all of us attempted to call the office, but could not get in touch with any person. Eventually, all of us who were waiting paid for a taxi together to get to the pick up location. When we arrived at the location and asked what happened, there was no apology at all, but was simply told that “you must have just missed the shuttle”. We asked why no one picked up the phone and they said that since there was no manager on site that no one was available to pick up and answer our phone calls. Anyways, in the end we walked out of the office at 12:30AM without much of an explanation or apology. I honestly feel as though if a 3 different groups have to pay for a taxi together because they waited so long, that there should have been some attempt to rectify the situation or at least compensate with the rental. I ended up emailing customer service and I received a 15% (just under $20) refund to compensate for the taxi.

Cons: Distance from the airport is big.

Cons: I was quoted $285.00 and when I got my final bill it was over $600.00

Cons: long lines, long wait because never enough staff working.

Cons: We expected a Jeep Cherokee "or similar". The Dodge Journey was not remotely as comfortable nor is the quality equitable. The car was in need of a oil change and had an indicator on from the moment we picked it up. This was after a long wait for the shuttle on a very cold night, and the shuttle was overcrowded and slow. The car itself was dirty and uncomfortable to travel in. I would not recommend this vehicle nor Fox to others.

Cons: Long wait time to get car. Car was very dirty.

Cons: Crappy unclean dented car with not even a possibility to upgrade could barely fit 3 bags and 4 ppl in car...

Cons: It took almost an hour to check in and get my car. I had the reservation set for 10 am but did not arrive to fox until 1230. I waiting in line until 1:30 and after being late for 3 hours my reservation was cancelled. At 1st they did not have a comparable car to give me but after 15 minutes they found one. They need to improve their check in process. No other car company is that inefficient

Cons: I was given a KIA Sportage. The car was extremely dirty when I picked it up, I had to take it to a car wash. Car wouldn't accelerate right it kept stalling. There was a warning light on for tire pressure. There were so many blind spots I'm surprised I didn't run in to another car. The insurance was extremely expensive, 25.99/day for the lowest coverage.

Cons: The wait time, standing in line for at least 45 minutes.

Cons: Car was dirty. Had to go over it again ourselves. Sold us on daily toll payment plan we never used.

Cons: The service was very slow, shuttle bus was wore out with 1 window busted out and covered with duct tape. The rental car was very nasty, dirty and had really bad breaks which mad the worse noice. I reported it to the lady at the exit gate before she signed me out and I ask her to add the break and nasty problem to her check out list and she just said " I'm not adding it to the list if your not happy with this rental just turn around and give it back or have a good day" this was the worst rental ever and I hope I will never have to rent from this company again. I don't recommend for anyone to rent from this company.

Cons: Nichol and dime you - my $225 great car deal for 4 days ended up $652!!!

Cons: We specifically reserved a MINIVAN. We had 7 passengers and a lot of luggage. We waited in line for over 30 minutes on arrival, then were quizzed about what type of car we REALLY needed. Then, though we had reserved a minivan and were on time for pick up (noon), we had to wait an HOUR outside for it to "come out of the wash". The lady who inspected the caras we drove out of the lot could best be described as "surly". Worst, when we dropped it off (2pm), they charged us for being TWO HOURS late, so essentially we paid them $16 to wait in their dirty parking lot for a car we had reserved that they didn't have ready. Ridiculous.

Cons: The first car they gave us smelled extremely strongly of marijuana. It was overwhelming the moment that we opened the door... and we have a one year old. They were not particularly excited about exchanging it and not apologetic. The next car had a broken rear recline handle so we took it. Might not go with company ever again.

Cons: Fox reps took almost 30 minutes per customer, they ran out of cars despite my having a reservation, poor communication, confusion among staff regarding what cars they were allowed to offer

Cons: Car was dirty. Customer service was horrible. Waited in line for 90 minutes to get the car.

Cons: The van that picked us up at the airport, good news... after a very short wait, had news....was in horrible condition. It was smoking, had to be turned off at the light, and limped into the parking lot. Then the line for rental was 45 minutes long. There was a sign on the door that Indicated that the car wash was broken, So the cars were not washed. The "mid size" car we got was a hatchback with no trunk. Not at all happy with the experience, particularly how long it took to pick the car up.

Cons: Ordered a specific type of vehicle for a trip to the mountains.I do not feel the car they offered was similar to the vehicle I reserved. I was forced to upgrade just to get a vehicle suitable for my trip.

Cons: How long it took to get the paper work done. Car was not clean.

Cons: limited customer reps, so i waited a while. my guy was very pleasant and helpful, just that speed was not an option. also when i had to extend a day, i had to call customer service. they were very helpful and able to accommodate me, however i was on hold for over 9 minutes before someone picked it up. the first time it was over five minutes before we got cut off, so i started over.

Cons: I needed a 4 wheel drive SUV, I received a call while I was on the plane letting me know the car wasn't available

Cons: 79 minutes to pick up our rental; no walk around to check for previous damage; not nearly enough people working for the large amount of customers; very dark lot, had to use my own flashlight to find my rental dirty mini-van, previous renter had gone hunting and left hair and bird feathers all over the back of the mini-van windshield washer fluid wasn't working nor filled, we filled it and the gauge still said it was empty and it didn't work tires were not nearly good enough; if this was my vehicle I would have replaced them about 10,000 miles ago; we could not get traction when it snowed, so we couldn't drive anywhere after the 2-3 inch snow

Cons: Paid for Grand Cherokee just to find out they were only going to give me "something like it". Except something like it was some terrible dodge front wheel drive car. That is that not " something like a grand Cherokee" what so ever. was driving in the mountains for the week and knew it was snowing hard. Finally I get them to retrieve me one but they said I had to wait for them to prepare it. Waited 30 min just to get a dirty car lol. Also the wheels were terribley unbalanced, so that was super fun driving on the highway. They pressure you so much to upgrade the car or buy their insurance, it's insane.

Cons: Waited 45 minutes for a shuttle. When we get there I waited another hour and a half for a car that wasn't cleaned.

Cons: They did not have the car I wanted to rent, a 5 passenger SUV. Which I need because I was going skiing with 5 of us and equipment. They helped me rent from another rental company but would not transport me there. They made me take the shuttle back to the Denver airport and take the companies shuttle

Cons: I will NEVER rent from this awful company again....even If they were the last car rental company on earth. The pick up and drop off process was pathetic. Took well over an hour for each one. The employees are poorly trained and unable to do their jobs efficiently. In order to drop off the car, I had to go inside and wait in the same line as all the people picking up. It took over an hour. Pathetic. We decided to upgrade to a bigger vehicle, but when I looked at my credit card bill today, they charged me for both rentals! Guess I'll be arguing with their "customer service" office to try and get it fixed. DONT EVER RENT FROM THIS COMPANY!!! YOU'LL REGRET IT!!!!!

Cons: Car was dirty (as in I couldn't see thru the rear view side mirrors because they were plastered). And the car did not have antifreeze (in Denver, in December) and even after I bought some it would not work most of the time (probably because either the pump is broken or the pipes clogged.

Cons: What started as a 4 day rental for $164 online quickly turned to$321... almost twice as much.... for that I would have driven my car....

Cons: Very old car Waiting for shuttle A little pricey

Cons: Waited about an hour. Only 5 people in line ahead of me. Lady at the counter tried to sell me an electronic tollike plan for $12 a day claiming some roads don't accept cash. Map of toll roads showed I 70 requires toll to use which isn't true. There are tolls for the express lane but the map made it appear that I 70 was impassable without paying a toll. Windshield washer fluid and wipers were of poor quality.

Cons: Prices were wrong, car was wrong , car was very beat up , not coming back

Cons: I will never use this company again.

Cons: Driver was slow. Waited a half hour in the cold in Denver for a shuttle. Unacceptable. Will not rent with fox again