8.0
It would be great to have insurance information upfront.Reviewed Apr 19 2022
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3.9
Rental agent was rather unprofessional. After a long flight from Canada, the last thing I wanted was an unhelpful agent. A side note, not one person at the desk was wearing a mask.Reviewed Aug 10 2021
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9.2
Cons:Could use a ‘test’ area for people to learn how to deal with left-side driving and round-abouts before going out into the real-world driving conditions.Reviewed Jun 13 2019
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5.6
Pros:The diesel vw was very efficient.Cons:Stop lying and constantly require upsellingReviewed Apr 29 2019
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4.4
Cons:Ordered a minivan in advance. When arrived they had none. Forced into a 900eu upgrade to the largest vehicle, a BMW X5 which barely fit 4 adults, one child seat and our luggage. We were cramped for 2 weeks of driving. Tried unsuccessfully to swap cars for a minivan in Belfast.Reviewed Apr 14 2019
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8.8
Didn’t live up to the cheaper initial pricePros:Car was comfortable and made driving a cinch in the city and countryside.Cons:Front desk tactics were aggressive and I felt we spent more than we needed to.Reviewed Jun 10 2018
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6.0
Pros:Pick up of the car took a little while in line, but otherwise was a smooth process. Car was clean.Reviewed Jun 3 2018
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8.0
Pros:Good value.Cons:Long line at pickup.Reviewed Sep 15 2017
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10.0
Dublin Airport - Hertz RentalPros:The car was big enough for my group and the process went smoothly.Reviewed Aug 28 2017
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2.0
Pros:Bait and switchReviewed May 20 2017
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7.6
Overall a good experiencePros:Car was clean and worked great. Pickup and drop off were easy.Cons:Several fees were not included in the kayak quote that we had to pay. They tricked us into paying currency of card instead of Euro. We got that fixed but was quite a hassle. Also had to put a major deposit down since we declined coverage. So there were some surprises.Reviewed Apr 26 2017
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4.8
Fees on top of feesCons:1. we were charged a fee because we paid at the end with a credit card.... Who pays for a rental car with cash? 2. we were charged an administrative fee that was never indicated on the original quote 3. we were also charged a "location service charge" that was never indicated on the original quote. 4. initially we were charged the amount of the rental in USD, the receipt indicated that we requested this, but we were NEVER asked if we wanted to pay in Euros or in Dollars (which with the difference in the exchange rates was significant). and when we tried to talk to someone, we were directed to the airport terminal where there we no employees working at the time. Thankfully the Hertz people took pity on us and helped as much as they could. All told, the amount was considerably more than what we were quoted.Reviewed Apr 24 2017
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