Best rates found by KAYAK users in the past 48 hours.
Pros
"Whole was perfect"(in 361 reviews)
"The was very clean."(in 3460 reviews)
"The was in good condition."(in 3466 reviews)
Cons
" had ants !"(in 3110 reviews)
"Gave me the worst "(in 2978 reviews)
"Didn't really have that we reserved."(in 3110 reviews)
Reviews
Overall Rating6.5 OkayBased on 135 reviews
Cleanliness
7.2
Comfort
7.3
Overall
6.4
Pick-up/Drop-off
6.7
Value for money
6.6
Recent reviews
Traveler rating
11
4
2
8
0
0
33
Find reviews that mention:
2.0
Awful. Tricked into buying insurance I didn't want. I tried talking to them about not wanting it on the day I got it. They told me to either come back that day or at drop off dispute it then. I left the city I got it in by the time I called so I though return would be fine. At return they said there was nothing they can do but bring to their manage who wasn't there. They said to leave message for them to review and leave email and phone number. I did and left number and email. No response. I'm billed 350$ more than I wanted. Nothing and I think I won't get any. Also customer service was awful in store and on the phone. No help on phone can be done for these things and was lied to.Reviewed Nov 22 2023
review from
6.0
I pre-paid for a convertible car but when I arrived they tried to give me a 2 door coupe and when I spoke with the agent she was surprised that the car was not a convertible. She tried to give me some other sports car but I told her that I really wanted what I paid for. She then said that I would have to come back the next morning for a convertible. (Good thing we had decided not to drive down to Key West that night like our original plan). When we got there the next morning they didn’t have a convertible still, so I told them to just give me a SUV and pointed to an Explorer. She said ok and then said “hang on” and we waited for about 10-15 more minutes and then finally one of the other agents pulled up with a convertible. We loaded our luggage and left.Reviewed Oct 16 2023
review from
2.0
There were no cars available bc of “overbooking” and I had the reservation for almost a weekReviewed Oct 9 2023
review from
2.0
Pros:It cost more that I had booked. So was a terrible experienceReviewed Apr 26 2021
review from
2.0
Cons:Terrible! I paid for a vehicle that was supposed to be a Land Rover Discovery or similar and I got a Nissan. I’m very disappointedReviewed Apr 10 2021
review from
2.0
Cons:When we arrived in Miami, they had no cars available despite us having reserved and paid. We waited in the car rental parking deck for three hours, with four young kids, until after 11pm, just to pick up a car.Reviewed Apr 4 2021
review from
2.0
Pros:Check out was really easy. Drive-up and leave the key in the vehicle. However, we had some questions and there was no one available.Cons:Have the right vehicle available during pick up. Balanced car tires. Our family vacation involved hours of driving. We had a shaky car up until we had the tires balanced at Discount Tire Co. Dried vehicle after washing Less sales pressure at the counterReviewed Apr 4 2021
review from
2.0
Pros:Long line at the counter, at least an hour waitReviewed Mar 17 2021
review from
2.0
Pros:At pick up the lady was talking very quiet I can barely hear her through the mask she was extremly unhelpful when I was asking her questions about the pricing looked like she was very uninterested.Cons:The car was broken, every time I turned it squeaked so loud sand when I used the break, gas cover broken, was very small for a full size suv could not even fit 7 passengers comfortably forget luggage. And the worst it smelled so bad of cigarette smoke we could not bare sitting in the car for the first few days even after that it got better but still smelled, every time you parallel park the entire block needs to hear you and see that you have a broken car, very uncomfortable, will never rent from them. and now I know why they were the cheapest after all the fees that were added I ended up paying much much more then advertisedReviewed Mar 2 2021
review from
2.0
Pros:I am a pilot. My company sent me to ORD instead of MIA at the last minute, so i didn't get the car. Policy states: no refund, no cancellation. So i lost my money. I will never use Dollar again.Cons:Use Sixt rental. They refund and allow cancellation.Reviewed Feb 25 2021
review from
6.0
Pros:The staff was very friendly and the pick up and drop off was very easy and convenient...Cons:The cleanliness inside was completely undesirable and scary....Chips between the seats, seates on front passenger side sticky as well ad steering wheel...Foot print on dashboard and front windshield and sand every where in the car including seat, shifter area and dashboard console areas too..Just about everywhere..being the times of Covid-19 it was surprising to get a vehicle that dirt, fortunately I had a pack of hand sanitizer wipes that my wife had pack to disinfect the car and wipe everything down befor I drove off. Spent 30 minutes just clean the seats to put my backpack down and used a remaining wipes to clean and disinfect the vehicle. I'm a Hurst car rental and was a bit disappointed of there sister companies cleanliness ethics...Reviewed Feb 20 2021
review from
4.0
Pros:Almost one hour wait to get car Line for return/drop offReviewed Jan 29 2021