10.0
Great customer service however big difference in price what was listed in Kayak versus what you end up payingReviewed Jul 7 2023
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2.0
We felt manipulated and cheated. A price of $40 was quoted and we wound up having to pay $120 since purchase of insurance was mandatory. Never again.Reviewed Feb 14 2023
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2.0
There are a lot of hidden fees with this company that are not clearly stated on the website. Be wary of a good deal!!!Reviewed Feb 6 2023
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6.0
Recommended. Extremely cost-benefit! All employees speak Spanish as well. Even though they always want to sell additional insuranceReviewed Nov 16 2022
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2.0
Paid for a specific class of vehicle (hybrid) and checked in, provided all information and was ready to pay when I was informed they only had a Nissan Sentra left. Obviously I know car rental companies don’t guarantee you’ll get the exact vehicle but if I booked for a hybrid that’s what I needed and I expected a hybrid vehicle of some kind. Waste of time and glad I didn’t pay ahead. They also asked for my insurance card and wanted to charged me an additional $90 for coverage which they stated was not optional. I’ve never been asked to show my insurance card when renting a vehicle before and typically additional coverage is optional.Reviewed Jul 17 2022
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10.0
The vehicle needed service just regular maintenance for example it needed an alignment it pulled to the left.Reviewed Jul 14 2022
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8.0
Ease of pick up and drop offReviewed Mar 22 2022
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2.0
They force me to buy an extra Inssurance when I already had one. And it was late I couldn’t change it. They were about to close. I was not happy at all.Reviewed Feb 23 2022
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2.0
Terrible customer service. Charged us for insurance, gas, and tolls after I said I didn’t want it. Impossible to find someone to help us with it. Never again.Reviewed Jan 30 2022
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2.0
Rude reps. Over sold insurance when I already had my own insurance. Charged me extra $70 on an already agreed to an amount booking.Reviewed Dec 22 2021
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8.0
Experience was ok, however car was dirty and windshield cleaners didn't work properly, they were clearly worn out.Reviewed Dec 16 2021
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3.9
We set up the account with ACE rent a car through Kayak. We were hit with an extra charge we didn't expect: dropping off the vehicle in another airport. When we first made the arrangements, there was no mention of the extra charge (maybe Kayak should have told us?), and then when we picked up the car it was unexpected. But the wait at airports was very short and the staff were helpful -- at least the young lady serving us at the counter seemed sympathetic. The manager (in Miami) wasn't too understanding.Reviewed Sep 15 2021
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