10.0
Pickup and drop-off was a snap. Car was clean and in good shape. I will use Enterprise again for car rentalReviewed Feb 3 2023
review from![kayak]()
2.0
I booked my vehicle pick up for Ft Lauderdale airport My reservation was switched the Miami airport Without my knowledge No one would accommodate or help us I had to pay for a Uber to get to Miami airport to pick up our vehicleReviewed Nov 16 2022
review from![kayak]()
10.0
Easy pick up. Easy return. All good.Reviewed Jun 9 2022
review from![kayak]()
10.0
FabulousReviewed Mar 4 2022
review from![kayak]()
2.0
We go there to rent a convertible. Previously we have booked the car throw their own website. And they give us the confirmation. When we arrive at the office they didn’t have any convertible available.Reviewed Feb 16 2022
review from![kayak]()
2.0
Booked through Kayak and was told they didn’t have a car for us bc it’s a 3rd party site and therefore they have no obligation to fulfill reservations. Had to take an Uber back to airport to try another location. I booked directly on Budget website and waited 60 mins in line only to be told they wouldnt honor reservations made less than 24 hours in advance- even though I called to confirm TWICE that a car would be there. So $60 in Uber fees, 4.5 hours of waiting, horrible attitude by staff and NO CAR. Horrible experience and won’t rent at Budget or through Kayak again.Reviewed Jan 8 2022
review from![kayak]()
10.0
We enjoyed our rental. When we arrived at Miami, some of the other rental companies had 2 hour lines to get to the counter. With Enterprise, we had one person in front of us. We waited maybe 15 minutes in the lot for our car to come out of the car wash, but that was that. When we returned, the agent asked if we had filled the gas tank (we forgot) and had no problem letting us go back out and fill up (and he gave us a suggestion on which station to go to.)Reviewed Jan 2 2022
review from![kayak]()
2.0
Their policy is not to give you any receipt for the vehicle on a one way rental and the Vero Beach destination location refused to do so on the Saturday and then didnt close our till the Sunday costing me a whole extra day . Vero who made the error say they won’t do anything and Miami where the car was rented don t return calls despite being asked by customer services to do so 9 times How can you have a policy of not giving any kind of receipt for a returned car which is then left ina m open parking lot ?Reviewed Nov 19 2021
review from![kayak]()
2.0
Their policy is now to give you no record that you have returned the car when going to a different enterprise location - - so you do not know if they have stopped the rental or have proof if the car is safely returned. In my case they did not stop the rental last time and despite 9 calls and promises of returned calls to solve it they have never once called back from the Miami location .Reviewed Nov 19 2021
review from![kayak]()
10.0
Everything was easy from the Reservation to the Return and the People were Friendly and HelpfulReviewed Aug 30 2021
review from![kayak]()
10.0
I liked the rental a lot and the price could have been better thanksReviewed Aug 9 2021
review from![kayak]()
2.0
Cons:Charged me an extra $100 without my permission. Still waiting for refund..Reviewed May 11 2021
review from![kayak]()