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2.0
Didn’t got the car even after prepaying for reservation. Wasn’t offered any other car. Plus I was charged for the reservation regardless of informing me that it will be automatically cancelled and reservation charges will be refundedReviewed Sep 19 2023
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4.0
the drop off charge is way to high 80 dolls...abusiveReviewed Sep 18 2023
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2.0
We arrived at the rental car location to be informed that despite our reservation, no cars would be available for us to rent. A massive waste of time.Reviewed Aug 25 2023
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2.0
We booked it online for 177$ for 3 days, (Miami - Orlando) when we picked it up, we were charged a lot of fees. No where did it say that there would be so many fees. We ended up paying 448$ for 3 days! It’s crazy! After that we rented a car with another company and payed 550$ for 7 days (Orlando - New York). The other car was much better. The staff from Fox was very annoyed that they had to serve customers and they were unsympathetic. Definitely wouldn’t rent a car from Fox ever again!Reviewed Jul 4 2023
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2.0
Worst rental car company that I have ever seen. Rude and useless employees and didn't honor reservations.Reviewed Jun 27 2023
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2.0
Terrible customer service and when I called to file a complaint I was promised a phone call from the general manger which I haven’t received. Will never use FOX againReviewed May 27 2023
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10.0
Daniel the manager, Ivan y Gaby muy gentiles y atentos, explican muy bien todo lo que uno necesita saber para moverse con confianza en Florida, tome el seguro y me reconocieron al momento el pago por la asistencia que recibí en carretera por una llanta baja .Reviewed May 25 2023
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8.0
The price was good, the car had a bit of damageReviewed May 25 2023
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2.0
The employees were not friendly at all and it seemed like total chaos.Reviewed May 25 2023
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6.0
The check in took an extremely long time. I had to wait 20 minutes just for the people in front of me to get through the rental process. The agent was rude and difficult to understand. The location is not at the airport. What should have taken 20 minutes took us 2 hours.. that a goodt experience.Reviewed May 6 2023
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2.0
I said I would return the tank full. I was told it would be cheaper to return empty and that was most certainly not the case. Extremely dishonest. I was told my 5am drop off could be dropped off before 6:30am but I was charged an extra hour. Extremely dishonest. I will never use FOX to rent a car ever again.Reviewed May 3 2023
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4.0
They gave me a much larger car than what I had selected, and as a person who usually drives a very small car having to navigate a large city I’ve never been in in a monster sized vehicle that was fairly difficult. The car was clean at first glance but there were weird stains on the ceiling of the vehicle. they should be more clear on how to get to the rental place, they do have a shuttle but I saw multiple people take ride share cars. The shuttle back to the airport took almost 25 minutes to arrive at the rental car place. I did appreciate that they explain why they push for the toll pass at an additional charge since most highways require tolls and they are all electronic. I wasn’t going to do that but I was very glad I did.Reviewed Apr 23 2023
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