4.0
The pickup process was painful. Lineup took forever and even though I had a reservation my car wasn’t ready so I had to wait even longer.Reviewed Mar 25 2023
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10.0
Avis made it easy to get in a car and on our way quickly with no games and no hidden fees.Reviewed Mar 10 2023
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2.0
They wanted a $2,500 "Covid car rental shortage" security deposit last minute and would not let us rent the car without it. Do not use this business.Reviewed Feb 19 2023
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10.0
There could have been more workers behind the desk. I waited a long time to get my car.Reviewed Jan 16 2023
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8.0
The agent was not friendly. Seemed to be in a hurry to get me outta of her presence.Reviewed Jan 11 2023
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4.0
i reserved one class of car. when i arrived, they didn't have that class, and offered lower class cars as substitute. that was not surprising. but they insisted that i had to pay the price i had reserved, even though they provided a car that was worth less.Reviewed Oct 29 2022
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2.0
Liked- Nothing Absolutely horrible experienceReviewed Jun 27 2022
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2.0
There was a miscommunication. I was not notified that a credit card was required for a deposit, not a debit card. I was trying to get to a funeral. Thankfully Hertz takes debit cards. :)Reviewed Jun 2 2022
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4.0
Car was ready. We did not like that paying the daily rate for the toll transponder was NOT optional but required as it was "built in." We had to pay for it whether or not we would be using it. This was not included in the information we had when we ordered the car online.Reviewed May 2 2022
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4.0
The pickup in Miami had great customer service but the price quoted on kayak and what was in person at the counter were two different prices. It wasn’t worth the hassle to spend vacation on the phone to find out where the extra 95$ was added. Purchased insurance with the rental via kayak. Experienced a chipped windshield from highway driving and trying to tell someone about it/file a claim at charleston seems like an act of Congress.Reviewed Apr 24 2022
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8.0
Everything work good.Reviewed Apr 21 2022
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8.0
Pickup in Miami was a good experience The drop off in Key West was even betterReviewed Mar 29 2022
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