4.0
I declined all insurances while booking online. (I have a visa premier providing sufficient coverage) At pick-up, the lady at the desk, absolutly unpleasant, tricked me into making me select US$ 15.99 + 34.99 of insurances for a one day rental at US$40. Totally unacceptable...Reviewed Feb 27 2025
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2.0
Desk was closed with zero signage. I received a email stating “skip the line” in order to check out virtually via “Web Check Out”. The process did not work despite repeated attempts. The original email confirmation I received came from Hertz, so I tried that desk, which took 1 hour to go through before being seen. After which they said they could not help me and I needed to go to Dollar instead. I then proceeded to wait in the Dollar line which took an additional 30 minutes, only for them to tell me I didn’t need to wait in line at all because I had completed “Web Check Out” (which never worked). Dollar sent me to the garage where they accepted my reservation but still had to wait yet ANOTHER 45 minutes before finally getting in a car. Absolutely terrible management and a terrible experience. Will never use Thrifty again.Reviewed Jul 12 2024
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4.0
Check in online was good but the next step to select vehicle was very disappointing- did not go through. Then no response. Thrifty counter at airport was closed- long line at Dollar counter: then had to go on lower level at another counter to get car. Nearly 2 hours before we get car: what’s the use of checking online?Reviewed May 27 2024
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4.0
Car was good but wait time at rental counter (30 minutes) and then in the pickup lot (another 30) was extensive. Seemed understaffed and low on stock. Had to take a minivan to prevent an even longer wait.Reviewed Feb 4 2024
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4.0
When I booked, there were gas vehicles available for the same price but was given an electric vehicle with no instructions on how or where to charge it. I upgraded to a gas vehicle and it ended up costing me more when they were available for the same price in the beginning. The car I ended up receiving worked but felt like the clutch was slipping and wouldn't engage properly.Reviewed Jan 17 2024
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2.0
Cons:There was a more than 45 minute wait at the counter when we went to pick it up. We cancelled the reservation at that point and found a car at another agency instead so we don't know how long it would have beenReviewed May 31 2021
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6.0
Cons:The line for pick up was 3x longer than any other line in the miami airport, thrifty center was shutdown sonhad to stand in line for the dollar rental. Back windows of our car did not roll up all the way when putting the top up so had to manually pull them back into place. Will choose another rental company if visiting miami again.Reviewed May 24 2021
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