Reviews for Dollar in Syracuse
- All reviews 100%
Apr 7 2017
Pros: pick up and drop off right at the airport
Cons: waiting in line to drop off car. Car did not have a gas cap and no one told me when I picked it up so I wanted to report when I dropped it off so as not to get charged for it. I had to wait in line and when I got to the counter the girl said very matter of tact, "oh those cars don't have a gas cap".
Apr 3 2017
Watch out for unwanted "Trip saver": 4.99/day extra
Pros: Staff were polite (but lied)
Cons: When I queried the $20 increased charge over the quoted price at the counter I was told it was the "franchise fee". When I had time to look more closely I saw that "Tripsaver @$4.99" per day had been added without asking me if I wanted it (I didn't, I have AAA) I called the franchise and the lie was repeated - evectivly blaming KAYAK for not quoting the right price (in fact KAYAK's quote was accurate)
Mar 26 2017
Cons: They tried to stick me with an 11-seater van, and had to pay extra to get a more reasonable economy car/sedan. This was not transparent to me when I made the reservation.
Mar 6 2017
Bad customer service
Pros: Carvwas good, pick up is easy
Cons: Franchise fee was added. The mobile oil was not changed. There was no water in wipers. Insurance rate was high. Extremely poor service. Difficult to locate car in the garage because no sign was posted. Over all, the service was poor, not comfortable in taking car on rent