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location and decoration room cleanliness was very bad.
Clean hotel with multiple food outlets The food outlets were limited in the hours they were open. Front desk staff quarreled amongst themselves and had me waiting for almost 2 hours for my room. Multiple excuses
it was a nice clean hotel, however, it is still new so hard to judge now.
Location, Staff & Comfort
Excellent attention to detail, very helpful staff, luxurious feel. The location isn´t that great if you are planning on spending your time in downtown Dubai, which would be around a 15 min taxi drive. Mall Ibn Battuta is right across the street with everything you may need.
i like the hotel design
We enjoyed being relaxed and away from the city noise, however, the mall was only few steps away. The staff was a great help to us and were there to respond to any query or need. The beds were too hard and the pillows were not comfortable.
Hospitality of the staff and the hotel cleanliness and decoration none
Hotel location is not optimal (pretty far from the old city centre and major malls). This is not a major problem as city taxis are pretty cheap and there is a metro station at walking distance). Futhermore, one of the largest malls is located across the street. Swimming pool is small. Too much shade during autumn, winter seasons. There is a shuttle bus to Oceana Resort located on the Jumairah Beach, with an excellent swimming pool, chairs, beach and a bar and restaurant.
location the hotel policy
spaciousness of the apartment So called "fine dining restaurant" - food of poor quality and the same place was used for the buffet breakfast - no ambience. The pool was just outside the dining area and guests were swimming with their clothes on when we went to dine in the evening - we were the only people in the dining room! Taxis were almost impossible to get from the hotel.
i liked the way they are cleaning the appartment,it's really clean and if someone tell the opposite that will be not fair.the statt is very good,they were very comprehensive when we extand our stay especialy through booking.com.
the location v.v.v. good gust 50 m to the metro staition and 100 m to citycenter mall .. its clean and nice for family the airport transfair to hotel they dont maintion its free or not so i dont take it .i wish. the price can be less more
the space of the apartment and comfort the three bed room apartment has double bed in 2 rooms and a twine bed in the third room ,should be one double and 2 twine rooms
Quiet place, good location near to Deira City Center, appartments are spacious but a bit expensive when adding the Taxes to the real price. N/A
food was not fresh!
Good size apartments, comfortable beds, reasonable facilities ( Gym, swimming pool, room service) - good value for money Room facilities maintenace was below standard (leaking shower, dirty tiles in the kitchen) but not that bad.
Beach is the best area
Use of joint facilities with Westin hotel nextdoor, free water sports, hotels own private beach
The atmosphere and total area is really nice and relaxing.The hotel is comfortable and has everything you need for a easy and relaxing holiday. Especially the beach, pools and the Westin facilities are very very nice. Old TV's, I know this should not be important on holiday, but for a hotel in Dubai it should fit much better to have a nice plasma on the wall for watching films at nighttime ;-)
Good standard of hotel, excellent facilities and lovely pool/beach Rude staff, poor standard of room cleaning (had to complain several times)
I didn't stay at Le Meridien I stayed at the Westin ( neighbouring hotel), and it was excellent.we got to Le Meridien and it was overbooked so they had to move us to the Westin, and they accommodated us in an excellent rooms, fantastic
the welcoming in the hotel was so nice. i liked to the staff was so friendly and helpful. Yes the breakfast every day was the same you need to have variety in your food you change very offend
Room upgrade free of charge Smell of dampness in room
very nice place,green areas give a good atmosphere and nice to stay, especially breakfast food which is totally not including arabian foods as it was full of european foods
glad we had club class with breakfast afternoon tea and cocktails in the evening made the holiday. no car at airport when we arrived and no way of booking it on the net so we had to pay for taxi and no way of claiming it back
Convenient location for my needs plus excellent grounds with trees, pool area very good
Location, it is in the heart of the city.
unfortunately its was nightmare because they had a construction during my stay that kept me awake early in the morning nothing
Location,beautiful views,fantastic rooms &comfortablel beds &pillows.I have stayed at other Sheraton hotels but this is one of my favourite now! Nothing that i can think of..
japanese rest is exccellt
The hotel's location is amazing...the creek view's rooms are breathtaking N/A
in general i liked it
Location to souks & cultural displays Hotels policy of securing large sums of money as security against minibar usage etc
Every thing was just great, we felt very at home which was nice. Nothing
The dining facilities were good, especially the buffet breakfast, staff there were very gracious and helpful. The location on Dubai creek was beautiful and very convenient to most of the city. The pool was very nice and had lots of room, chairs and umbrellas. It was a nice hotel but was just not up to club level service standards of other hotels. The club level service didn't include full separate breakfast( only contenietal breakfast offered, for that we had to go to the buffet, adequate internet or happy hour services. The food and drinks at happy hour were way below typical club level expectations. I generally stay in the club level and expected much more. Staff in club level facilities were not well informed of hotel operations and city attractions and generally did not go out of their way to help club level guests beyond the minimum.
Very comfortable and clean and good services
we arrived very early in the morning from a long flight and we were really tired and wanted to sleep. we knew that check in time is at 3pm but we just tried to request if we could check in early w/out really expecting to get our request. but to our surprise, we were accomodated that early and we were really thankful and we appreciated that. we were able to take some rest before going on sightseeing. For this, we highly commend the staff esp. Rowell for doing their best to ready our booked suite. He made us feel welcome and feel at home at that moment. The other staff were also very warm and attentive to our needs. They really made a difference in our stay and we will always remember that with gratefulness and fondness.
this is something special
friendleness of the staff and pure quality no
Food is average.
This is the best hotel we've ever stayed at. The appearance, comfort, services and food were outstanding.
Customer Services in all parts No
The Burj al Arab is beyond compare when it comes to service and a feeling of absolute luxury. We ate at the al mahara seafood restaurant which is worth the trip alone, but the butler service and hotel staff go out of their way to make sure everything is perfect , which is was the whole time we were there.
The luxurious surroundings and attentive staff
The exquisite service provided by the hotel's staff...Yo really get to be spoilt and treated privately with everybody just willing to serve you :) The security guy (local emirati) grabbed my ciggarettefrom my hand telling me its not appropriate to smoke in the lobby which i bursted into annoyment in his face telling him its not a way to treat ppl.
Every thing in burj alarab more thane good .hotel staff . Nathanig
This hotel was very conveniently located within a few minutes from the Burj Khalifa and many other things to see. The hotel has a great view of both the beach and city. The rooftop lounge and pool offered great views as well. I was with a group of six friends and originally booked 2 separate hotel rooms. The front desk person was nice enough to upgrade us to a 3 bedroom apartment on the top floor that allowed us to all stay together. Great stay and would definitely recommend.
The hotel was very comfortable with enough capacity in two bed romms appartment for my whole family (four members) There was nothing to be disliked
i booked for a price , they charge me different rate
Excellent hotel for family & definite value for the money, highly recommended.
The layout, interior and the view. I went to the hotel around 4.00pm and I was kept waiting for 30 minutes until the room was ready. The choice of room service is limited and the food itself needs more flavour.
convieince of lcoation.
Nice hotel, good location, room was big and there was space for three people, breakfast was ok and hotell stuff was friendly
Coffee House staff are perfect The charges or presented the credit card 3 times; are confusing. First we paid through booking.com, then we are charge at the checkin upon arrival then we are charge again upon checkout.
I like the availability of F&B outlets...that the pub is open until 2am & we could grab a light bight at midnight after a hard night shopping.
Excellent hotel with wonderful facilities and staff that excel at service.
Hotel's location is very nice every thing in your hand, many of restaurant and cafe shop beside you.
i liked the room its was very nice and toilet was amazing and the pool was really really gud the wooden blinds in the toilet were peeling off
professional check-in and out. my early wak-eup call to get my flight
A spacious room. Shopping mall is just a few minutes walk from the hotel.
I like the location; the rate of the summer it should be for the year for the resident/National In the bathroom the showering area it need curtain because it is transparent and it had two door for the same area.
The friendly nature of all staff we met,
the size of the suit and the restaurant (anis) were excellent some toilets do not have hand showers
Very well done room with all amenities. I made a service request (fix internet) late in the night, and it was done immediately! Superb! The buffet, while it was widespread, could have more tasteful with a multi-cuisine touch added.
I do like the greek veiw , the location of the hotel , and I llike the shopping mall connected to the hotel ,and the spa No
I stayed one night so difficult to juge. I selected the hotel for 2 reasons: close to the Dubai airport and I am a member of priority club. I must say that the hotel was better then expected though I knew by family members that it was very good. No negative aspect but I had a very short stay.
The room had sharp corners that was not safe for my one year old baby
I loved the pool Internet service cost a fortune.
Close to airport. Next to the mall. Room upgrade When you order food from outside, they make you Come down and get. The consierge will not bring it.
The staff at this hotel is amazing and work diligently to accommodate our requests. The front desk clerk, was THE BEST person we encountered on our trip there.She always greeted us with a smile and wen above and beyond to make sure we were happy We asked for ice and it was never delivered to the suite. Also, it's a gift and a curse that cleaning crews clean the rooms twice a day.
Really good location, brilliant staff, and good facilities. Damp smell in the corridor of the 9th floor near the lifts.
Accessability to other tourist venues in Dubai and to Festival City Shopping Mall.
I would like to praise Mr. Joseph in the reception for being professional and helpful. He has an excellent attitude that looks natural and not made up. Such staff should be appreciated and recognized. Gym is not open 24 hours
Very nice spacious rooms, excellent lay out with superb design
Everything Quality of food in the "Zaytoun" restaurant (located on 5th floor)
The hotel is very well laid out and in close proximity to Festival City Mall. The reason for our trip was to attend the Race to Dubai Golf Tournament and it was a big plus to receive a complimentary golf lesson at Al Badia and to be able to have endless balls for a 2-hour practice session on the range and pitch/putting facilities. Joe at Concierge deserves a mention for high service quality and he also remembered me from a previous stay. Everything was absolutely positive, except if I had known we would wait so long for the limo service to Al Badia Golf Course I would have used my own car.
The hotel is very comfortable and clean, attached to a shopping mall, very close to the airport and most of interests, nice valet parking facility The staffs are not so friendly when you check in; the hotel not offered a free breakfast with regular price. The time of check in and out policy are so terrible.
Their special way of greeting when u enter the hotel
The view back to the city from the room was fantastic. The room was well laid out and the bed was very comfortable. The Concierge staff (especially Joe) was extremely helpful. Considering that the restaurant was not overly busy, the process for getting food from the egg station at breakfast seemed rather odd, as opposed to waiting whilst the eggs/omelettes were cooked. On the night of our stay, the waiter service in the Belgium Pub was not up the standard experienced on previous stays.
Everything about the hotel was excellent! The staff was courteous . The place was super clean. The food was spectacular. One of the best stays I have had any hotel in years. The remote for the tv was difficult but that's a pretty small concern.
Close of Festivel mall, quite area
the location, the resort and the beach side the staff level is very love, it took me 30 mins at the reception to check-in and 45 mins to check-out.
Comfortable and easy to relax, excellent facilities. All staff were very pleasant and helpful and all that was asked was done politely with a smile on their face. The hotel was spotless everywhere visited and the pools and gardens are immaculate. If you can't relax and enjoy yourself here it would be hard to find somewhere were you can.
Friendly staff, with bad exceptions Promised benefits not delivered.Very poor internet-connections. Prizes way up-inflated.
The total experience was relaxing and luxurious. The staff were always helpful and considerate. My mother is disabled and they great care of her by the poolside. A fantastic resort - somedays i felt like were in Cannes.
Quiteness. There's no wide selection of the breakfast buffet , it's not various.
The best hotel, we ever have visited. It's worth to came. Everythin was perfect. A litlle far from Bubai city centrum, but taxi is very cheap.
the land scaping was perfect, and the nos. of rist urants. The clean beach and clean swiming pools
1- size of the room. 2- Facilities in the room 3-Location of the hotel 1- Crowded street 2-high price
Location and the facilities in the hotel.
i liked the beach and the pool. The spa was good too.
It is good but charge more than i expected
free wireless internet connection the breakfast was not included for free
Very friendly and helpful staff. Conveniently located right across from the airport. Felt relatively new and was clean. The hotel had very slow wifi internet. In my room, I never got speeds above about 200kbps. To get faster speeds, I had to go into the hallway or to the lobby. Even there, however, I rarely broke 500kbps. Since I was there for work - and needed to stay connected with my coworkers - this was a severe handicap. Moreover, the speeds were too slow to reliably stream Netflix or similar services. This limited the entertainment options since the TV only had a couple of channels in each of the major languages (besides Arabic).
The hotel is superb if you are connecting between flights but in my case it was just for a night due to an early morning flight having stayed for 6 nights in the Premier Inn at Dubai Investment Park. No complaints.
Facilities provided. Not really.
Premier Dubai is very close to the International Airport and the free shuttle made it very convenience and easy to use. The room was clean, comfortable and very western in set-up. I especially liked that there were international sockets in the wall, so it was very convenient to power up the devices that I had with plugs from two different countries. The 24 hour light meal and snack bar gave me the option of a quick meal late after night after returning from being out in Dubai all day. The staff was incredibly friendly and very helpful! The tour agent was able to pull together a personal walking/taxi tour for me to do on my own, and seeing the highlights made my extended layover in Dubai a wonderful experience.
I have stayed in many five star hotels but would highly recommend the Premier Inn in Dubai, Super clean, lovely, friendly staff and ultra convenient for shopping at nearby Malls . Easy to get taxis. great pool to catch those extra rays of sunshine and the beds are great too! What more does one want when you have a stopever in Dubai.
Clean and near airport No late bar facility. Incorrect emailed instructions for shuttle bus- was waiting nearly 30 minutes at departures, as advised, and no one came. Eventually a kind driver from Holiday Innn Express gave me a lift.
Proximity to the airport N/A
Modern, efficient, comfortable room. Location near the airport is a plus and minus: plus, because it's close and convenient to airport, minus, because there's nothing else nearby and taxis had to be called to the hotel since they didn't queue there. Hotel's courtesy coach to airport which is described as running every half hour did not pick up passengers at Terminal One despite waiting 90 minutes at mid-day. Ended up taking a cab for the short trip to the hotel. Also, free Internet, which was slow when it was working, failed in the evening and wasn't repaired prior to my morning departure the next day.
Too busy! Too busy!
The hotel's location is perfect for easy access to Dubai Airport. Staff were helpful, and the regular free shuttle buses to the terminals and nearby Festival City were very useful.