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Comfort and luxury of room and cleanliness and design Difficulty getting taxis and traffic jammed outside lobby
Location and room
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Location at the walk @ JBR Pool Beach access Breakfast Complementary valet parking Terrace Bar at the lobby
Location, lobby & room design, breakfast
The location was awesome. the possibility to go out of the hotel and find cafes restaurants and a great beach in front was also great. The beach facilities were not ready. we had to use the public beach
there was a shortage of sun loungers
The pool is a lovely oasis. There is a public beach right across the road and many restaurants and shopping immediately outside the hotel. Metro stations are within walking distance. We had a lovely room with a balcony and view straight onto the ocean, however the street is a very busy one so we could hear traffic late into the night. It was surprising that we could also hear some of the normal noise from the adjoining room and hallways.
Room smelled like mildew.
The service was outstanding. The breakfast open buffet did not have many varieties and it's not included in the fare.
Plesant visit to metropolitan place Dubai hotel, I was suprise at shuttle service to and from the airport. I stay at other hotel which have shuttle service free. I enjoy the first time their but I will stay at a different hotelwhen I return for new year, free shuttle service help with my decision on what hotel I stay in. I just wanted to try a different hotel and I should have , I should have went back to my favorite hotl in Dubai
nice and welcoming i will come again
Shower was too small
fascilities and staff no
Rooms and staff are good The bath room is veru bad, water flow is slow and some equipments are not working
pool open from 7am to 10 pm which is great especially in the hot summer season when you cant stay long there during sunshine hours. staff is very helpful and friendly. huge variety on food for breakfast. wifi was there but did not really work in our room. signal too weak. was working well in the lobby.
the location is nice; very close to many necessities. The price is somehow acceptable. The receptionists are unprofessional and try to hide dtails to guests which is a weakness in my viewpoint.
I like the hotel layout and restaurants. Also location was close to the Souk and Creek
Great Value. Loved the newly refurbished pool. Lots of workout equipment. Big clean, nicely furnished rooms. The buffet breakfast is worth including in the room rate. There were many choices with some variance. The staff was attentive all around. Our room was cleaned each day while we were at breakfast. Decor is pleasing to the eye. Very quiet and got the best night sleep in a long while. Close to Union and AL Rigga Metro stops so easy to and from airport. Amazing Value. Obviously we enjoyed our stay, The only negative I could find is that the workout equipment could be cleaner.
luxury mini bar prices
Very elegant hotel, quite nice room specifically the bathroom The room service. Very slow.
Hotel in very good location, in Dubai Marina at few meters from "The wolk". Beatiful pools, the beach and I loved the spa . Breackfast with buffet very good. Staff very friendly and efficient. In the hotel there is the possibility to boock excursions and a service of shutlle and taxi very efficient. I had a lot of funny in the party in the pool on tuesday evening! The hotel is quite old, above all for a city like Dubai. The room, a tower family, was not so big for 3 persons, with a bed sofa that when we arrived at 2 am was not ready. There werent enough electric charges and from the shower the water finished on the floor. The moquette of the room was not cleared all the day.The time of breakfast: 6.30-10.30, it finished too early for the night life of Dubai!
The location is very good and the staff was showing good level of hospitality the room designated for us were very poorly furnished and there was no view at all and the house keeping stuff & extra beds were kept in the corridors 24/7
non experiance staff to deal with customers , non oragainize breakfast , most of the left not working
non oragianize breakfast , rode staff on recapation , poor service
Excellent restaurants Future guests should be warned about the fact that the hotel is surrounded by building sites, which are very noisy, even at the weekend.
MAny facilities. Good gym and rstaurants We asked for a quiet room however despite this request our first room was v noisy. The next day the hotel staff moved us into a much better room. The resort rooms are v 'tired' and need to be renovated and are quite expensive for the quality.
Beautiful hotel, very clean has a great location on the beach and has great facilities. Exellent food at the hotel's restaurants and not too expensive. There is a lot of construction working going on in the marina area, which causes lots of dust and noise. The builders work 24 hours a day, so you can hear the faint sounds of construction machinery throughout the day and night. That said, unless you are a very light sleeper, it shouldn't cause too much of a problem as the double glazing drowns nearly all the sound.
one of my bad expericance in dubai hotels , unfriendly staff , unoraganize breakfast ,
the floor is not clean in my room and the sofa also and at 8pm i am stay for 10 minutes to received the elevators on floor 21 to going down at ground floor
We like the staff, service of the hotel . the location is very convenience, through the booking.com we found what we expected. for the price we payed we should get the Wi-Fi service for free, even if you want to get it it's very expensive.
I asked to check in early (10:30 AM), and they said rooms are not ready, but come back in 1 hour. I came back after 2:30 hours, only to have to wait 45 mins in the chaotic queue at reception, to try to check back in. Many people were trying to check out and they didn't have enough staff, and no one was following the queue, instead storming the reception. After waiting 45 mins to try to check in, I got to the reception clerk who basically said that the room was not ready yet, even though it was 2:00 pm by now. I came back at 5:00 to check in and still had to go through the check in process one more time. A total mess. Not worth the cheap price.
Room was spacious & Luxurious. Comfortable bed, tv channel, kitchen was well equipped. Good and quick room service even engineer and iron board came very quick, Metro station very near. Even after asking we didn't get a room with the road side view. It seems the staff at the reception is just unable to understand you. Like as if you are hitting a brick wall. No free breakfast for us as the webside messed us up. But Without that its too expensive at the hotel. There was a smell in our room which was coming from the kitchen pipes, it did get fixed. And the best for last. We had to pay for the internet and it's quite expensive aswell. Its a well designed and beautiful hotel located at a nice place but the hotel protocals and reception staff only disappointment you when ever you ask them for any thing. May be, because its such a busy hotel they just dont put any effort in making their guests happy. We finally moved to a hotel with atleast free wifi and booked our tours
The breakfast was the best part. The room smelled really bad. The staff were not friendly. Housekeeping didn't show up until 5pm. The carpet and flooring was dirty. The Internet for 24 hours cost 90 dirhams. I almost paid $110/night with taxes and fees. It doesn't worth it. You can find much better hotels with that price range.
In general, it is a reasonable hotel with many pleasant features and atmosphere. The staff and the higher management are very friendly and cooperative. Location is near Dubai Mall.
The staff was very accommodating, and the room was quite large the elevators were too slow
The hotel was great Wifi was chargeble
New modern design, clean room, clean bathroom, comfort bed, Excellent location for shopping (2 min from nearest metro station), friendlly staff, good value of money. TV channels are listed in akward way which makes flipping channels annoying, high cost of internet network.
Upon arrival we were immediately dismissed and it took 30 minutes to check in even though no one else was there. When we finally got to our room it was still dirty and there were stains all over the carpet. Even though we booked through kayak and were guaranteed free internet we had to purchase Internet through the hotel and even then at times there wasn't enough bandwidth to even check email. The shower didn't drain and was never fixed even though we told them three times. Bad experience!
It's excellent location relative to the DIFC, Metro station and Dubai mall with excellent price. There is no variety of restaurants, and staff is relatively new with no experience in hotel management business.
It was brand new, and it was close to the Burj Khalifa, as was my reason for coming here. I've got a nice room at 57 floor with view at Burj Khalifa. Perfekt! Many things was not working yet, like the swinnigpool, and rest of the fitness apartment.
The staff were courteous helpful and friendly
Protect location for shopping No bars
The location of the Hotel The charge of the room is too high
location and facilities poor staff not like in other hotels of Rotana
I stayed 1 day only, but the staff are really helpfull.
well furnished room reception area is very small for a hotel like this
The design of the bathtub edge seem to trap water where the water will leak out and flow onto the floor. flood the whole of the bathroom floor which should be designed properly.
For my Birthday they had arranged suprise chocolate cake for in our Room !!!!!! First ever Hotel where nobody came to wake up or make cleaningnoises in corridor and we could sleep untill late and even after leaving room after 1400hrs room was still cleaned up when we came back in evening!So new Hotel that we were first to use the swimmingpool on 4th floor!!! There's a kitchenunit and microwave but no kitchenutitensils ,no coffee/teamaker in room so we had to buy our own cups//spoons etc
Courtesy of the staff & comfort of the room. The location with regard to access to the airport & metro system Waiting time for elevators could be a little irritiating at peak times. The breakfast was good but the addition of turkey bacon would have made it better
What i liked was the staff were very friendly,helpful and the location was excellent it was in the santer of the city. The housekeeping didn't clean the rooms very well.
the room, a suite deluxe, was really big, and comfortable. The view from the roof is amazing, specially the evening, in the swimming pool. It was not easy to find the hotel, because, when i stayed there, it was brand new, and nobody knew about it, even the Jumeirah beach hotel concierge. some technical problems due to the youth of the hotel (bath leak, TV settings), but no big deal
A really nice hotel. The staff was very grienend. The room and the pool were very nice. The view was amazing.
A New Hotel an exellent price and location we were all very happy with staff and I would have given this hotel and staff 100% it was spoilt by one member of staff at check out checkout We were all very impresed until check out a member of staff with no knowledge of her role we recieved no reciept for deposit and hotel latter called me some 2 hours latter asking if I had checked out .When asked what the problem was we were told I am new
Was a great hotel and excellent value for money. Staff were very friendly and accomodating.
Being beside the shopping mall
Location A bit pricy, but so are allmost all of Dubai's good hotels!
shopping because it's next to the city center mall
Convenient for shopping and near the airport The internet in my room was not working and for 3 days they keep saying that they will fix it. Till the day I checked out it wasn’t fixed and during check out I informed the 2 employees at the reception about the problem and they did not even reacted for the issue… not even sorry!!!
Good Hotel for family and shopping. Free wireless Internet in room will added value, please consider!
Ideal for City Centre Shopping Mall, good location to access the rest of Dubai from, friendly Reception and excellent Concierge staff. The room cleaning ladies were not up to standard. The lady that did my room could hardly speak English and often missed out on replenishing complimentary Coffee and water. I did ask but think she did not understand due to lack of knowledge of the English language.
The hotel is adjoint to the City Centre Shopping Mall, so you can reach the mall from the hotel directly. I did not like the bed mattress and the pillows. They are not very comfortable; they are kind of fluffy or downy. Still, I think this is offset by other good things in the hotel like the staff, the location, and the cleanliness of the room.
Convenient location. Close to airport and shopping centre. No rooms available for early check in but could use gym shower. Business centre available with computers and printer. Non-smoking room requested and not available. Hotel is a bit dated and needs a facelift to keep a 5 star rating.
rooms are very clean and comfortaable the soap in the bathroom is not good, it smells terible
Leaving Room not ready at 2PM. It was 5PM before room was available. Not enough lifts in Hotel - Only 3 - Far too busy and took too much time.
Just about everything. Extremely professional and polite staff, excellent room service, amenities, location, excellent choices for breakfast. Plus, upon arrival we were upgraded from standard to premium room with ocean view. We will stay there again for sure. Nothing whatsoever.
Our room was excellent with lovely views and the staff were really friendly
The location was perfect as it was at the end of "The Walk" and you could access the beach across the street via the swimming pool. Service was a little sloppy, not as good as other hotels I have stayed in when travelling through Europe, South Africa or Australia
Location ,everyone of the staff, and services.
Without exception, friendly, smiling,efficient and helpful staff. A real bonus. Everything else was less important. Arrived early am but room was ready almost immediately Our son has just moved to Dubai and lives close by. We looked at other options but will choose this hotel in future.
I quite liked the hotel. It's well situated. Shame I did not have the opportunity to try any of your restaurants as on a business visit I mainly used the hotel for sleeping. good excuse to come back. No complaint
location was perfect, the pool was great ,room was spacious and the view was great.staff was very helpfull, breakfast was good,i returned the next weekend also pool bar was not open during the month of Ramadan so no refreshments were available, but i think for the rest of the year would be great.
Comfort of the room long walk to the lobby / restaurants
The pool area, hotel staff were excellent and the room was always cleaned well. We were "upgraded" to a spa room. Well this really didn't seem like an upgrade the room was small in that room was taken up with a spa table and a facial chair. We thought being upgraded to this room would include a spa and/or facial treatment but it wasn't. The closet space was so small it only allowed for hanging 4 or 5 articles. We didn't ask for our original room because we were not going to be at the hotel that long and did not spend a lot of time in the room. However, in hindsight we should have asked to be moved back to our original room. We've stayed here before and never had a problem with closet or room space. It's a lesson learned in that we'll never book a spa room or accept an "upgrade" to a spa room.
excellent service, ambience and a very beautiful location. great rooms, well designed. I seriously object to having to pay a half day rate for late checkout to 19.00 hrs. considering the amount we had spent in the hotel on various meals and beverage to which we invited friends. this policy does nothing to persuade a guest to return. The room was not cleaned on the check-out day despite the extra charge
I LOVE THE SERENITY AND THE VIEW. THE FOOD IS EXCELLENT. THE SERVICE IS EXCEPTIONAL.
The staff at the Park Hyatt were extremly friendly and helpful. The room was clean and well presented.
Beautiful room, high quality toiletries, comfortable bed, high quality linens No complaints
One of the nicest hotels I have ever stayed in. Ideal location in Dubai - 5 minutes from the airport (but in an oasis between a golf course and a marina), 15 mins from the Dubai Mall and only 30 minutes from the Atlantis. The hotel staff can not do enough to please you and make your stay a pleasant one. The hotel is absolutely spotless, both inside and out. The hotel has everything on-site and you could choose not to leave for the duration of your stay - a number of restaurants (including a fab Thai restaurant), a 24 hr gym, a spa, huge outdoor pool, cafes. This hotel would come highly recommend from us for both business and personal.
pool price of the spa
great service very long walk to room, extra for internet, no wifi in room
The attention to detail and guest comfort by the staff. Tea and coffee in the rooms would be a nice touch.
Quiet, peaceful nature Iso;lation by walking to any comercial services
Beautiful rooms. Very quiet. Great location and views Good value for class of hotel Close to creek golf club
Everything was perfect. Staff very nice especially with children Difficult to get restaurant reservation even if you are guest of the hotel
The rooms are large and the summerhouses are very discrete and private. Perfect for staying at the Madinat Jumeirah.
Beautifiul, great hotel! No
The hotel was very nice and the staff were excellent. Good food, beautiful grounds and excellent access to Dubai hot spots.
Everything it was amazing Yes I booked the hotel at rate of 2200 aed for 2 night without the taxs when I went there the hotel told me that the taxs is 240aed but the problem is that they told me that the rate per night is 1300 aed so the total is 2600aed I showed them the print out but they refuse it .
You can not fault this hotel
the rooms, service, entertainment. accepting visitors is complicated
The location of the property together with quality of service.
Facilities, no. Of staff Check in process (waited from 3-4pm until I got the room key!
i laterally loved everything about dar almasyaf , the villa, the staff , the private swimming pool , the beach, the spa and the food. It was soo great I will surly come again. They really made my anniversary something to remember. mmmmm nothing is on top of my head.
Very good staff, comfortable rooms, easy access to the airport and to shops.
Location, room size is big, balcony to the pool and beach Way too expensive. comparing to other hotels in the area one can get better options. Had to walk for 15 minutes to get to the room
Great location, staff couldn't be nicer. Great kids pool and club house.
Swimming pool - Bed Front desk follow up very poor - Did not clean the room in the 24 hours i stayed there. Food selection in room service poor. Room average. Overall not worth the money.
All the little attention to detail was fantastic, staff excellent pure luxury no
Acutely nothing .every thing was bad from the door till the room but due to high score in booking.com we booked in ritz A lot of thing : 1. no door man so we wait in the car till some gust go out said to ensure its the same hotel we main .2. The check in time was at 3 :00 pm however we arrived at 4:30 pm , so there is one and half hour to clean the room , but the room still not ready yet and this situation continue till 8:30 pm . Anyhow although we booked for 4 night we staid only one night as we canceled the three other night.
I liked the pool design. The room is spacious. Balcony. Staff. Breakfast is poor in variety. Only 1 restaurant (italian).
The hotel itself is an excellent property . The staff across was very helpful and courteous. The pool and beach facilities are qually good. Overall an amazing experience.
The bed was sooo comfortable and the location is superb It's an old looking hotel. I felt I was living in the 80s.
Am amazing hotel. quite, romantic, clean, excellent food, relaxing, fatanstic beach, and good service. plus the location is the best the toilet was a bit funny. the WC is in a separate small room outside the toilet.
The sea view. Not too many guests.Night life is dead.