Reviews for Enterprise in Kailua Kona
- All reviews 100%
Mar 14 2017
Pros: Staff was very helpful and accommodating.
Cons: Car packed up after 10 days (battery) and we had to get another vehicle
Mar 6 2017
Pros: Great Customer Service from Jordan. We were running late and he stayed open passed closing time so we could pick up our car! Outstanding, thank you!
Feb 27 2017
The pick up / drop off location is not at the airp
Pros: Even though it's stated in the confirmation, it's just not obvious. It would be better had it be called out more prominently. Also, there was no option to change the reservation to change the drop off location to the airport after we learned about it. Given the taxi price we had to pay, it's a really bad deal for the money.
Feb 25 2017
Pros: The car was good the people nice and accommodating.
Cons: Because of a flight delay I called Kyak for some assistance because of the off airport site pickup location They were less than helpful and basically said you are on your own to get a car. Enterprise would have honored my reservation at the airport but would charge me an extra $100 airport fees.