Reviews for Enterprise in Milwaukee
- All reviews 100%
Based on 68 reviews
Feb 24 2017
Fast service at a good price
Pros: Service at checkout was fast, efficient, and friendly Service at return was fast, efficient, and friendly Checkout counter and cars are located in the airport -- no shuttle bus
Feb 24 2017
Pros: Best staff ever @ Milwaukee airport location.
Feb 20 2017
Minimal questions, very fast
Pros: Three quick yes/no questions and I was on my way. The service is great, no attempt to up-sell at any point.
Feb 17 2017
Quick and with a smile
Pros: Good service. Quick and friendly.
Cons: Tried to up sell on prepaid gas
Feb 14 2017
Pros: Car was ready. No hassle. No delay. Ran well. Price was right. Check-in was a breeze. Will use them again.
Cons: Agent did ask me if I wanted to rent gps for additional $12.99 per day. Declined as I thought that was pretty pricey consodering it was a 9 day rental. Then turned out car came with internal gps (which worked great and had big in dash screen).
Feb 14 2017
most terrible experience
Cons: Out of the four people i spoke to no one told us our idea had to be from the state we were renting in. Worst experience.
Feb 10 2017
great price, excellent service
Pros: I got a great price from kayak on a rental car at Enterprise. Enterprise in Milwaukee was fantastic with excellent customer service.
Feb 4 2017
Pros: The 'you click, we pick' online option of rental is amazing. It literally took minutes for me to check in and be driving away in my rental. And the price was excellent!
Cons: Trying to find someone to talk to to extend my rental was arduous. It is extremely un-customer friendly to try and find who to talk to for this situation. There is no option for it on your phone tree, and the option to speak to someone "at this location" results in only an answering machine that is apparently seldom monitored; I called three times before receiving a call hours after my last message. Out of frustration I finally chose the 'make a reservation' option and explained my situation and they transferred me to the appropriate extension.
Jan 30 2017
Pros: Friendly, efficient service. Very comfortable car. Whole process went smoothly.
Jan 12 2017
Cons: Insurance if not purchased while initially booking with Kayak was twice the cost through Enterprise. $27 with Kayak, $60 with Enterprise!
Jan 10 2017
Pros: Fast service and pickup and dropff.
Cons: Tire pressure read low for both front tires as soon as I picked up the vehicle. Maintenance crew should have checked this before releasing vehicle.
Dec 27 2016
Enterprise is the way to Go in Milwaukee
Pros: This rental car agency shined when the airline I flew in-on didn't! Upgraded to a brand new Dodge Challenger Hemi when the agent found out of the headache of a flight I had on Frontier. Cheers to the Enterprise team. I will not have a problem giving them my future business.
Dec 23 2016
Pros: Airport manager corrected a problem I had and was very understanding and helpful.
Dec 13 2016
Pros: When picking up the car, everyone was very friendly and helpful. They explained everything and let us know the best places in town to visit since I was our first time there. Definitely will be going back and using their services.
Dec 6 2016
Pros: friendly, quick, easy rental
Cons: no issues!
Dec 6 2016
Enterprise Cruze rental
Pros: Enterprise's involvement in the rental process was very good. Personnel were very helpful and they assisted with familiarizing me with the car's features/locations and how to adjust them.
Cons: The Chevy Cruze center console at the rear is too high to comfortably put my right elbow on long drives. I realize Enterprise does not design the Cruze.
Dec 5 2016
Pros: Agent was fantastic - was friendly, efficient and exceeded my expectations. Rental was also great.
Nov 21 2016
Pros: Prompt service upon approaching the rental counter. Prompt service upon approaching the garage for the vehicle. I liked having the option to choose between 3 of the minivans that were available. Prompt service upon returning the vehicle. Greeted by smiling faces at each point in the transaction. Staff made the transaction very seamless and easy!
Nov 9 2016
Pros: Too expensive at almost $30/day.
Cons: Not enough instruction. Last trip under $20/day
Oct 25 2016
Pros: There were over 10 people inline with one person working. As I sat there waiting, I searched a new car deal on kayak and ended up renting with Alamo. $1 more but zero wait. Worth it.
Cons: Have more ppl working when you have a ton of reservations. I usually love renting from them...maybe get more kiosks that you can check in from.
Oct 19 2016
Pros: Your people there did an outstanding job
Oct 19 2016
Terrible Customer Service!
Pros: I didn't like anything about this location.
Cons: The manager was very rude and not helpful whatsoever. She didn't seem interested in renting me a vehicle so I took my business elsewhere. Avis did a wonderful job at taking care of me and providing me with a lower rate.
Oct 16 2016
Cons: Was told the Low pressure light was on when they gave me the car but told not to worry as it was only off by a pound. At the time I thought no big deal and I was in a bit of a hurry but found while driving on the freeway that was very uneven that it was hard to tell whether or not I had a flat tire because low pressure indicator was always on. I did actually Paula at one point to check the tire because of the way it was responding to the road conditions. They should definitely make sure if that light is on to correct the issue before releasing car. Overall though it was a nice car.
Oct 9 2016
Pros: We arrived on a late flight, and went to get our car at 11:00 PM. I wasn't sure if we had rented a large enough car to hold all of our luggage + a car seat. The woman who helped us to our car was so patient and understanding and offered other SUVs and vans she had available. We ended up staying with the Full-Size car we originally had, but she walked around with me for about 15-20 minutes telling me about the sizes of the other vehicles we could choose from. She was so helpful! When we returned the car it was as simple as pulling up into the garage, smiling and handing the man our keys. We always rent with Enterprise, and this is why. Thank you!
Sep 20 2016
Pros: The car was ready on time and the staff was excellent in choosing a car. Roomy and great gas mileage.
Sep 19 2016
no one at the counter to pick up!!
Pros: Nothing, we could t get the car we reserved.
Cons: The lack of responsibility for their error. No solutions provided for someone stuck in an airport at midnight.
Sep 9 2016
Pros: The car was very adequate for my needs
Cons: The google map they provided me with was not up to date with all the construction on the highways I needed to take so I had to go the long way through Madison
Sep 8 2016
Simple with extra
Pros: The people were very nice and organized. They knew who I was when they saw me. I upgraded for free as they did not have a model I reserved. The vehicle was in good condition and pretty new. Drop off was even easier. I pulled in stopped, they took the keys and away I went. I didn't even half to fill up with gas.
Cons: I had to pick some trash from some spots. Not a big deal. Very clean otherwise.
Aug 29 2016
Excellent service as always
Pros: The staff at Enterprise are always great and I was given a free upgrade when I arrived to pick up my rental. I would highly recommend Enterprise to anyone!
Jul 28 2016
Lousy customer care
Pros: I liked that I could go online and secure a rental.
Cons: I didn't like that there was an attempt to take money off my card for the rental ahead of time even though the site said that I could pay when I picked up the rental. I didn't get the rental cause I needed a major credit card. The site doesn't tell you this. Had I had enough money in my account for the rental and then couldn't get the rental I don't know how much time it would have taken to get my money back. The agent at Enterprise said that they don't know what is on Kayak or price lines site and could not help me.