Reviews for Thrifty in Milwaukee
- All reviews 100%
Based on 34 reviews
Jun 21 2017
Pros: Service was good and car was great for what we needed.
Cons: The windows and car was dirty. I went through a self-serve car wash but was unable to wash the inside of the windows, must have been kids in the car prior to our use. When you're away from home you don't have the cleaning products available.
Jun 6 2017
Car not as expected
Pros: Special car was the class booked. Was issued a subcompact car. I do not feel this was appropriate.
May 31 2017
One Way Rental
Cons: I had a one way rental between Milwaukee and Detroit. Heavy penalty for one way, would love to see that end.
May 30 2017
Pros: Computer issues. Dragged the whole process down.
May 23 2017
Great value. Easy driving.
Pros: The Checy Sonic was fuel efficient and very affordable.
Cons: It got broken into?
May 22 2017
Cons: Counter person rude and unfriendly.
May 3 2017
False Advertisement and POOR Customer Service.
Cons: I chose Thrifty because they were running a promotion that showed a Nissan Juke for around the same price i could get a compact elsewhere. When i went to pick up, they stated i had the "manager's special" and that is a compact car (Chevy Sonic, Hyundai Elantra,And a Nissan). I told them that a Juke is not the same size as those tiny vehicles and they stated that the juke is in the same class. After some back and forth and them being extremely rude they said they don't have any small SUVs or larger cars for me. When i went out to the garage to get my car, they had plenty of larger vehicles and suvs. I wasn't asking for an SUV, but something a little bigger as the Juke would not be the same size as a sonic. After getting in the elentra, it a had a fant smell of smoke, after the car was out in the sun, it was a VERY strong smell of smoke. I had to purchase 4 air fresheners to make the car usable. I will absolutley NEVER use Thrifty (or Dollar as they were the same company) again.
Apr 8 2017
Cons: You showed a car which was SUV when I came they say I'm getting a compact ! What a bait and switch tactic
Mar 8 2017
Pros: Counter time was reasonable,dropoff good
Cons: Had mgrs. special, was compact and ended up paying more than internet price to upgrade. Car was not washed and full sixe did not have power seats
Feb 27 2017
Bait and switch
Pros: The size vehicle that would ivagrred to and reserved was not what I received. The "special " on the site would now have been $100 more.
Cons: Will not recommend this company to others.
Feb 19 2017
Pros: Car was very nice. Enjoyed the upgrade, heat worked which was great because it was cold. Good on gas.
Feb 10 2017
Pros: The car was clean, the pick up was quick since I had pre-ordered online, and the rental agents were friendly. The return was easy, and the return desk agent was friendly. They can print the receipt for you right at the car, no need to walk to a return desk/office to finish the process.
Cons: No one really went out of their way to inform me of expectations, procedures or process. After paying at the registration desk, I was verbally directed to the pick up desk outside, where no one walked me to the car nor reviewed the car to ensure the condition before I took it. I had to do that myself on the form they gave me. I also had to find the car myself, so no one offered to explain to me where things were in the car or how they worked, like another car rental place did for me. I also felt the price was a little high for the time I had the car, when I had recently rented a car from another company for half the price. I would have went back to that other company, but they had no available cars when I needed one. I felt it was bare bones customer service, but the price did not reflect that.
Feb 8 2017
Great start, poor ending
Pros: The rep at the counter was great. Mary was very friendly and helpful. Picking up the car was quick and easy.
Cons: The return experience was not so great. I arrived at the agreed upon return time and the rep took their sweet time to come out of the booth and then also inspecting the car. I was then informed that because it was technically 4 minutes after the drop off time, I was charged the weekday rate, for all days, which was over 3 times the rate I was quoted. After arguing that it was not my fault that it took the rep so long to get the car checked in and it was 4 minutes, they agreed to going back to the original rate but told that it was a one time thing. They were still very rude and told me "next time be a little early." Will not rent with them again.
Jan 30 2017
Watch out for the insurance Scam!!!
Pros: The vehicle was great, and the price for the vehicle alone was good.
Cons: I paid for insurance through Kayak and when I picked up they said that the insurance I paid for was the incorrect one for the vehicle and said I would need a certain plan to replace it. What I didn't realize was they had charged me for the other insurance on top of the insurance I bought and their insurance was more than the rental cost itself more than doubling my bill. I called the Thrifty number and they said the counter will process the refund when I return since I already had coverage. Thrifty counter manager refused. Now I am stuck with a bill more than double what was expected!!
Jan 24 2017
Pros: Fast service. I got the exact car I wanted. The price was great. The car was clean and ready to go. The only problem was finding the place and the extra service charges.
Jan 12 2016
Nice small car.
Pros: The car was a nice small car and drove very well. The heater worked fine as did the cruise control. The price was great.
Cons: There wasn't much trunk space - but we only had one large suitcase. There also wasn't too much space in the back for passengers, but we only had one person in the back once for a short distance, and that worked fine.
Dec 29 2015
A simple process
Pros: It was so easy to quickly rent the vehicle, which is exactly what I need after a long flight. The car was in good working order, and there where not issues while I drove it. The only real issue I had with the whole process was trying to find out the daily charge for being under 25 and renting a vehicle. I was unable to find it online, so I had to wait until I was at the desk to find out the exact cost.
Dec 26 2015
Low Rates online, Higher Rates at the counter
Cons: We ended up paying $1,400 on $94 extended rental for two days.
Oct 26 2015
Pros: Car was an upgrade. Good power and good gas mileage.
Cons: Had to wait about a half an hour to get the car, as the local agency ran out of cars.