Book Enterprise Rent-A-Car car rentals in Raleigh

Reviews for Enterprise Rent-A-Car in Raleigh

Recent reviews

Traveler rating

Wonderful

20

Very good

4

Good

1

Okay

1

Fair

1

Mediocre

0

Poor

15

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2.0

I had a terrible experience with Enterprise Rent-A-Car, and I strongly advise anyone considering renting from them to think twice! On Thursday, August 22, 2024, I rented a car from their Raleigh, North Carolina branch, with plans to drop it off in New York City the next day. While booking online, I requested a car seat and was informed that if available, I might be charged at pickup. When I arrived to pick up the car, I was charged for the car seat, but they failed to provide one. Yes, I was billed for a service they did not deliver, and I had to go out of my way to buy one myself. This alone is unacceptable. After returning the car in NYC, I contacted their customer care to report this issue. I was told that the Raleigh office would call me within 24 hours to resolve the matter. Well, guess what? 24 hours came and went, and no one called. I waited 72 hours—still nothing. When I called back, I was told to wait 5 business days. After 10 business days, I called again, and I made it very clear that this would be my last attempt to resolve the issue. I even told them that if I didn’t hear back, I would assume they were simply keeping my money and that I would share my story so others wouldn’t fall victim. Well, here I am, 4 weeks later, and no one has called. Enterprise has taken my money and completely ignored my complaint. The customer service is non-existent once they have your money. If the situation were reversed and I owed them, you can bet they would’ve been calling me non-stop. But since it’s their fault, they don’t care. If you’re thinking about renting from Enterprise, save yourself the frustration. They took my money without providing the service, and then completely ghosted me when I asked for help. I will never rent from them again, and I recommend you avoid them as well!Reviewed Sep 17 2024

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2.0

I bet ones a 6pm pick up. I arrived to learn the location closes at 6pm. Why did it even give the option for pick ups after the location is closed?Reviewed Jul 2 2024

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2.0

Awful. They do it not rent to someone from out-of-state unless a credit card is used. I missed the event for which I needed the rental car.Reviewed Jun 12 2024

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10.0

Great! Everything was quick and efficient. Easiest car rental ever.Reviewed Jan 7 2024

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8.0

Picked up my rental fast and easy.Reviewed Oct 10 2023

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4.0

I called to make sure there was a shuttle to this location. They told me yes, I got on the shuttle and it only went to the airport Enterprise. I asked if the shuttle would take me to the other, they told me no. So I had to cancel that reservation and rent from that enterprise and it was $75 more since I had no way to get to the other Enterprise.Reviewed Sep 15 2023

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8.0

Cons:The car smell oldReviewed May 25 2021

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10.0

Cons:Everything went wellReviewed May 1 2021

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2.0

Pros:Reservation & Confirmation was useless at check-in when I find there is no car available to rent.Cons:Actually have a car to rent before confirmation of my reservation!Reviewed Mar 26 2021

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5.2

Pros:Drop off was difficult and unclear. There was only a small sign saying that budget was closed and to return car to avis. this should have been told to me at the time of pickup to avoid complications catching my flightCons:they should have disclosed that they would not be "open" during my return hours and how to return the vehicle to prevent issues when trying to catch my flight after spending 30 minutes driving around the rental area and airport trying to figure it out for myselfReviewed Oct 22 2020

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9.6

Pros:The gal that escorted us to our vehicle was excellent. Made a nice upgrade gesture that significantly enhanced our trip.Cons:I should have been told during my order placement that u were offering a 3rd party insurance company where u would have required me to use my deductible...then “I” would have to get reimbursed from the insurance company. Sneaky!Reviewed Sep 9 2020

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2.0

Pros:Never picked upCons:Should Have been notified that I needed to use my credit card at least a week before I had to pick up. I won’t be using enterprise ever againReviewed Aug 23 2020

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• Where are the best pickup locations for Enterprise Rent-A-Car car rentals in Raleigh?

  If you are in the downtown Raleigh area looking to book Enterprise Rent-A-Car, a convenient rental location is at 406 W South St. If you are in the western part of the city in the Mt. Vernon Park neighborhood, you can choose the location at 5401 Hillsborough St. When you are in the northeastern part of the city in the Millbrook neighborhood, there is a location at 5105 N. Capitol Blvd.

• What are the different car rental benefits or amenities offered by Enterprise Rent-A-Car in Raleigh?

  Enterprise Rent-A-Car offers a diverse fleet of vehicles, including compact cars, SUVs, luxury cars, and more, allowing you to choose a vehicle that suits your needs and preferences. The staff in Raleigh has in-depth knowledge of the area, and can provide recommendations for local attractions, dining, and travel tips. Enterprise is known for its customer-centric approach and provides great customer service. They offer 24/7 customer support and roadside assistance. Enterprise also offers additional services like GPS rentals, child safety seats, and fuel purchase options for added convenience.

• Where are the best places to park Enterprise Rent-A-Car car rentals in Raleigh?

  There are numerous parking garages in and around downtown Raleigh. Popular garages include the Red Hat Amphitheater Parking Deck, The Dillon Parking Deck, and the Wilmington Station Parking Deck. Costs range from $1.50 to $4.00 for 1 hour of parking in these garages. Many malls, entertainment venues, and shopping areas have their own parking garages, such as Crabtree Valley Mall and PNC Arena, for convenience. Some areas of downtown Raleigh offer on-street parking. Be sure to check for time restrictions and meters. The cost to park on the street is about $1.25 for 1 hour of parking.

• How much does it cost to rent a car from Enterprise Rent-A-Car in Raleigh?

  On average a rental car from Enterprise Rent-A-Car in Raleigh costs $86 per day.

• What is the most popular rental car from Enterprise Rent-A-Car in Raleigh?

  Luxury (Audi A4 or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Raleigh.

• How many car rental locations does Enterprise Rent-A-Car have in Raleigh?

  Enterprise Rent-A-Car has 10 rental locations in Raleigh. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Raleigh-Durham airport (RDU)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Raleigh-Durham airport (RDU)?

  Yes