Fairfax Convertible Car Rentals

Cons: Would have preferred if drop off were wearing a mask

Cons: Not sure where this falls, but the first car, (a free upgrade to F150), was smoked in. So perhaps under prep. But was able to swap it out for a Jeep Renegade, still an upgrade over what my quote was originally for so that's a good.

Cons: I was unable to rent the car when I showed up due to my out-of-state license. Moreover, the pre-paid insurance fee was not refunded. I was then forced to make an emergency reservation with a different organization in order to make it home for the holidays. I will never use Enterprise again and will thoroughly discourage anyone I know and/or met from using them as well.

Cons: Car was very dirty. Customer service was not good.

Cons: The car wasn’t ready on time. Securing my rental investment loved a call the day before, to ensure that I did, in fact, want what I’d reserved. And then, when I arrived, on time for my rental, it wasn’t there, it wasn’t in transit, and I had to wait 1.5 hours to be transported to a different location to get a suitable vehicle.

Cons: The minivan that was waiting for me to pick up was in disgusting condition. Filth on all the seats and even gum (among other things) ground into the console panel. Stains, Soda and stickiness were on all the seats. I asked for a different car, and was told by the acting manager and the regional manager that there was no other car available for at least 24 hours. While I was told that I would receive a substantial discount if we still took the car, it was just a promise and no amount was given. Given the condition of the car, I refused the contract and ended up renting at another car rental company where the experience was 100 % satisfactory. I will never rent from hertz again.

Cons: Nothing

Cons: We were very upset over our experience with Hertz, and doubt if we will use them again. We booked on line and there was no reference to having to show our passports to get the vehicle. When we arrived to pick it up we were told they wouldn't release the vehicle unless we had our passports. We had our driver's licences with us. When we asked could we return within the hour with the passports, we were told they closed at 12 noon, and there would be no time. So we cancelled our rental and rang the company to explain our predicament, and asked that the cancellation fee be waived, which we hope has taken place. We subsequently booked with Enterprise, who did not need to see our passports. There was nothing on line to indicate with Hertz that we needed to show our passports. This was a very negative experience for us!

Cons: This location is inside a hotel. There was no way of knowing that. There are no signs outside or notes on the website that tell you that.

Cons: Final Price was much more than advertised. I had to wait 43 min to get my car, it was reserved for 10:00 am, got it at 10:43. I was charged extra time that wasn't included in reservation price. I was charged for under 25 fee PER DAY. I thought I was paying a little over $200 for the rental, and I paid over $300. For 2 days.

Cons: The rental office was NOT easy to find. It's located next to Sears, which is undergoing considerable construction, so you have to look beyond the fences and scaffolding to see it.

Cons: My car smelled like smoke , mentioned this at pick up and the attendant said He did not smell anything, but I’m very sensitive to smoke and it causes a migraine. Also my price was double what I was quoted!!