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the standard of services and hospitality not at all
Excellent facility, friendly and accommodating staff, excellent services.
The convenience to the Frankfurt Book Fair; the convenience to the center of town; and the helpfulness of the staff. The televisions need to be upgraded as do the carpets in the room.
Clean rooms , good location Overpriced Doesn't even have umbrellas for guests
Room - quite spacious and nice Lounge-if you have access to the lounge then you have a nice served with different menu every hours and pretty decent for kind of full meal. Parking-pretty expensive 32euro per night and not for in n out, hourly about 3.5euro. Elevator-very old and very slow; the sensor sometime doesn't work and got hit once. Payment-if you're using card from US, they automatically carge it to USD with mark up 3%.
Location opposite Trade Fair complex. Friendly helpful staff. Pleasant atmosphere. Great view from 27th floor. Breakfast at Euros 27 per head is very expensive.
Everything! Room Service food was excellent too. Not applicable
Breathtaking view from the upper floors (hotel accupies 26-43 floors of the tower); generouus breakfast
Very friendly staff and good room allocation though I booked a holiday "package" If you provide water in your standard rooms, are you sure you want to charge for it? (Especially, if the price from the hotel shop downstairs is cheaper.)
I enjoyed the hotel very much. The two restaurants location in the lobby of the hotel were excellent. This was the first time staying at a Marriott hotel. I felt that the guests of the hotel should be entitled for free parking because of the high price of the rooms. This is not true. If you have a car either you park it on the street or in their garage where you pay a high fee.
Reservation employees was so friendly. the Minibar is not working , the iron was not working, cleaning the room was not good.
Convenience for the Messe (exhibition centre)
I did not like it The staff, the treatment . I paid for room with AC and the AC was not working. I've requested the reception to fix the AC Iwhen I eft in the morning, unfortunately I came at 19:00 and they haven't fix the AC, then after several tries with the hotel staff they send a technician to fix it, yet the AC it's not cooling and then I went by myself to the reception and asked them either to fix it or change the room with a good AC. Believe it or not he told me I can't do any thing for u and he was so careless, I started loss my temper and after a lot of discussions and shouting he said I don't have room similar to your room and I'll give u a smaller room (down grade) without any apology or compliments mean while they did not pay back to me the difference I.e. they are not honest . I don't recommend any one go to this hotel and you can contact me at any time if any one need further clarification .... Thanks
The room was neat, and the price was great. Also, the room size was good. I wished if there were more english channels beside CNN and BBC.
not flexable to change reservations rseservation managment
Quality of rooms - was very good The only thing we could criticise (and it is being picky) is that the frosted glass bathroom wall was annoying, as it lit up the whole room during middle of the night toilet excursions
Location and quality 2nd. night we had water leakage from the ceiling of the bathroom, 3rd night we had no water wahtsoever - no refund was offered except free breakfast.
in my case the best was few steps from the railway station. i travelled a lot during my stay at frankfurt the breakfast could includ more dishes
very convenient location (close to the fair and close to the main station); at the same time my room was very quiet, no noise at all; excellent room, large bathroom with shower and bath tab; nice bed, pillows, blankets - everything! and free wireless internet in the room, easy to handle; hotel staff very helpful, polite, many thanks! few international TV channels and a little bit better breakfast (with better selection of hot meals) would make this hotel perfect; but with laptop, dvd films and internet I did not feel any inconvenience about TV
Clean room, nice breakfast.
Convenient location, cleanliness
location was very good , staff service and reply to request was polite and efficient , I will be happy to return . during the fairs prices are too high
A first class hotel which was very conveniently located for where I was doing business The absence of an informal dining facility. There are limited quality restaurent options close by and I ended up going to another hotel (Flemings)
The staff was extremely helpful, the amenities were exceptional. I specifically liked the fresh fruit in the room, the filled ice bucket upon arrival, the complimentary mini-bar, and the slippers left at turn-down. Nothing
Service. No tea/coffee making facilities.
Very nice hotel that I had visited. Expensive room fee not include breakfast
1.excellent location just opposite the fair entrance of messe frankfurt, 2. beutiful hotel with warm atmosphere, 3. the best hot chocolate i ever drunk,4. breakfast very qualitative but expensive, 5. free internet and mini bar filled up every day, 6. separate bathroom and toilet room 1. the baby cot did not have a matress!!-had to put duvet and blankets in order for the baby to sleep, 2. the cleaning of the room was inadequate, carpet had stains and looked dirty, 3. a nursery school is opposite the hotel and kids are very noisy during evening hours - they kept waiking up the baby every day
excellent customer service. special thanks to Matthias Eisner who on request recommended an authentic German restaurant and then went and downloaded the menu for our consideration.
I have stayed is this hotel already a few times and the quality levels are excellent. Staff is very friendly in a natural way. Parking available at hotel.
This hotel deserves its five stars. The rooms in the new addition in the rear are particularly quiet and well-equiped. The hotel is, however, expensive. But if you need 5 stars in Ffm, this is, in my view, the place to stay. There is nothing that I did not like.
The staff very well educated including the door man. no , everything was perfect
Personal service - great staff Water pressure / shower
Front staff members are very pretentious. Not worth paying that much for this kind of value hotel.
The staff were the most helpful, friendly and considerate that I have encountered in the last 20 years. They went out of their way to help us. The furnishing and fittings in the room were absolutely beautiful. The hotel was quiet and in a very nice, pleasant and safe area.
Great location near the Messe Bad bed
Very friendly and helpful staff, advising on restaurants and directly making reservations for you. Really visit Bistro Marietto/Kettenhofweg/walking distance hotel when you're there. Nice atmosphere and superb food for it's price-range. Hotel easy walking distance from the Frankfurter Messe. Very nice breakfast buffet. Superior Room: nice, big and clean.
It was very nice only problem was too expensive although all hotels gets 300-400 percent extra for the rooms during fairs in Frankfurt
The nice and big rooms and the service of the stuff , and the fact that it is small and just across the street to the Messe
close to messe frankfurt
Hotel employees were very polite and courteous. Rooms were clean and quiet at night. I had a very pleasant experience at this hotel and would recommend it to everyone.
Staff of the hotel is quite helpful and location of the hotel is great for access to Fair grounds, less then 10 minutes walking, most of it through the park. Toilet & bathroom facilities very out of date and not so well maintained, wooden window frames do not protect from any of the noise, we were waking up with birds every day, which was about 4.30- 5 in the morning. Also the double room actually had two queen beds rather then a double one. Not going back.
Yes the Hotel was great the room was very large in size. No it was great!
it is convenient, as it very close to the fair ground. The staff is nice and friendly. Prices during "Buchmesse" are quite expensive, as in most hotels in Frankfurt
A thank you to all your staff for the friendliness during our stay. The exhibition was tiring and it was lovely to be greated with a smile when you walked back into the Hotel.
Nice and clean hotel I was difficult to find as GPS did not respond to street name, But we were happy to find this nice hotel
I liked every thing, it was more than my expectations>n my opinion ; it is the best in Frankfurt. parking was a bit costy, but we found a free parking in front of the hotel + an expensive breakfast.
value for money. Nothing
Hotel front desk very help full and service of buffet breakfast also very good
New modern facilities Poor restaurant service
it was a very friemdly and clean , good returent. service was wonderful we like every thing about it
Pets in the hotel togeather with other guests
air conditions was not working fine enough
Very very clean:-))))
Everything was so clean, the staff were all extremely enthusiastic and accommodating. Parking is a tad problematic, but even here they offered suggestions and tried to make the most of it.
Breakfast is incredible. I never saw so many different fruits and berries served at a hotel. The location is very convenient. The wifi is unstable and depends on room location.
ambience no coffee in the room
If you like minimal design, you should see this place.
The staff was really helpful....Breakfast perfect...
Very good breakfast and really nice staff Actually twin room means that you will have one bad but with two covers, what' s not really comfortable.
.Breakfast was good and the reception was helpful and very friendly. sometimes Wi-fi was disconnected.
Very nice hotel. Minimalist and modern design. I enjoyed my stay. It is also very close to the train stations which is convenient.
cleanliness and the helpful staff
The hotel staff are wonderful and helpful better to have hard mattress and missed the tea/coffee makers in the rooms
Rooms are very well insonorised, clean and nicely and originally furnished. Breakfast is very good and accurate. Heating was not working, and personnel did not remedy. No courtesy room: if you leave in the evening it is a bit annoying.
Very close to train station I stayed for the night and had to leave early in the morning and the reception agent did not even offer a take along breakfast but charged 15 euros.The hotel front has steep stairs so if you have bags good luck taking them up and up.
close to the train station the below it was to soft
The rooms are small but very clean and comfortable, the restaurant and staff are first rate. Very convenient to the exhibition hall.
everything was ok location service breakfast
This Hotel is one of my favorites hotels.
Excellent Location. Beautiful at Christmas.
Very good location on financial district in Frankfurt, walking distance to Main river and Bahnhof. Small but well designed modern rooms. New furnitures, clean rooms, good service, rich breakfast. Coffee maker in the room would be great.
the location of the hotel was convenient for shopping. I selected the Superior suite, to my suprise I ended up in the basement of the hotel right across from the fitness and sauna area. Also on my floor was the service room, so there was people coming and going out of this room. The carpet also seemed to have spots on the floor
The location of the hotel is very convenient for me during the Frankfurt Book Fair. Its only 5 minutes walk. The staircase at the entrance door... and that there is no one to assist us with our luggages when we arrived.
good location, spacious room. breakfest can be more varieties.
The staff were great; always happy to help. Breakfast was provided even though it was after 10am. Late check out, no problem. The rooms were comfortable and the location was perfect, 5 mins walk to the main shopping precinct, 2 mins to the Station and 10 mins to the river. We left our room at 2pm with the sign "please clean room" but the cleaner had already gone for the day so we didnt have clean towels nor a tidy room. Also, the set up for the shower is weird! Dont stay here if you are with family / or a new partner as you can see your room-mate in the shower. no privacy, no intimacy. luckly I was with my girlfriend but if I was with my sister on a family holiday it would have been weird!!!