Franklin Park Hotels

the quietness of the room -- even though my widow faced the busy street and non-stop traffic

Toilet problem !! the toilet had a POOR design and caused my private parts to get wet ... or come in contact with the interior !! that problem spoiled my stay because I primarily needed a hotel take a break from cross-country highway driving and to benefit from a private bathroom where I could void my bowels (and take a rejuvenating shower) ------------ also, the TV did not have clear picture on several of the channels lastly -- the internet price was NOT honored when I received the receipt under the door the next morning !!

For the price, my stay at Hampton O'Hare was excellent.

I liked the size of the room, the amenities were exactly what I needed. The decor and the accent walls were lovely! I also liked that they were able to accommodate my request to be given a room on a higher floor, as I had read reviews that it can get quite loud on the weekends. Piping hot showers, and even make up remover towels with their soaps were a nice touch.

I really didn't like that no one had informed me that the free airport shuttle stops running at 2am, when my flight was delayed and I didn't arrive until after that, especially after having called the hotel beforehand to make sure I would still have a ride. Neither their own website, nor kayak, nor booking.com had this informations. This was one of the main reasons I chose this hotel, and after having spent all evening and most of my night traveling, this was the absolute last thing I needed to be worrying about, was safe transportation at 3am.

no airport noise, large rooms, clean, comfortable, nice staff.

air conditioner was loud

No pool and deep water puddles every where in the parking lot. Very small parking lot. Had to park far raining, suit cases and puddles.

It states that it's 1/4 mile from the airport, but that's as the crow flies from a far away runway edge! It's more like 4-5 miles, but was still a short reasonable shuttle. My stay was due to a missed connection.

we tried to stay here despite plans to be in the city every day. That 40 minute drive was not great, and we still ended up paying a bunch for paring when we got there. Clearly this hotel is centered around airport traffic and overnighters for that. not great for families or vacationers at all, really.

No pool.

Very close and great price. Nice bed and great setup in the room

Very unfriendly young lady at front desk. Very surprising that we came in and hear loud innapropriate rap music from behind the front desk.

Convenient location. Used the nearby Pride Parking facilities for inexpensive store of our car and airport shuttle while we were out of the country for six weeks. Free laundry facilities. While there is no in house restaurant, there are several very good places nearby. We plan to go back whenever we need to fly out of OHARE.

Heater in the room did not seem to be getting up to temperature quite and it was winter. We were only there one night so it was only a minor inconvenience.

We had to travel with our dog and they were had no problems with having her at the hotel. We called ahead.

A little more space.

The hotel was very clean, the bed was plush and extremely comfortable. The staff was frendly and helpful. They also have an airport shuttle which makes it very easy to access.

The staff was so nice!

Not very clean... was just a place to sleep but the area was sketchy.

I appreciated the generous sized room, comfortable bed, large refrigerator, and overall nice facilities and staff. I found it convenient to have a gas station across the street to fill my tank, a McDonald's down the street for my morning breakfast sandwich, and it was an easy 10-minute drive to my son's university. Overall very comfortable and very convenient for my needs – the value best I have found in the area! I will be staying here again!!

Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.

I liked that the rooms and the pool areas was clean.

I didn't like that I booked a room with this particular hotel me baths in advance and I was giving one of the poorest selections of rooms in my opinion! I was on the second floor of the hotel with no window view and it was extremely humid in the room even after I adjusted the temperature on the thermostat time after time. I would say the real reason why I was giving such a poor section in room choice but I'll just leave at this!

Breakfast

Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.

We liked the location being close to the convention center.

The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.

Treadmills were not in good shape

The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful.

More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.

No microwave or mini fridge in the room and room service was a little pricey. Bathroom wasn't as nice as I expected

The facilities and staff were very nice. The restaurant and bar staff very friendly and accommodating. Room was comfortable and spacious. Good location.

We booked a king bed but during check in was told the website I used is whatever is available. Wasn't happy about that. They did switch us the second night when one became available for the rest of our stay. The website thru Kayak was GetaRoom that booked the room. So I suggest to confirm your type of room before you stay if you go thru that website.

Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable.

Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck

That it was clean and you have till 3 to check out on Sunday.

You had to pay to park

Great location, with easy access from your parking garage. Polite and helpful stay. Great breakfast buffet.

Big T.V in our room #302.

Great value for quiet and modern room. Staff was very nice. They let us check-in at noon. Red bar has great food and appetizers.

Construction outside of hotel entrance was an eyesore.

Nice staff

Parking

Walking access to ORD and CTA

The distance from downtown

I loved the sauna the pool and the outside may look shabby but the rooms were beautiful they even came with a desk and couch it felt very spacious and high class but for only 129 a night it was very much worth it including the parking wifi room service lovely view of the freeway

Just that there wasn't a microwave in the room but downstairs in the lobby

Clean and comfortable hotel room, friendly reception and good facilities. Free shuttle from airport helped us until we secured our rental car the next day.

Bed was too firm for my liking. Shuttle driver was grumpy. Didn't realize we had to pay for breakfast so I was surprised at the $40 bill for 3 people.

Nothing

Hotel was not clean my room was very dirty and dusty and out dated. The carpet had a Oder we found food in the hall way. It look like there was illegal activity going on. I will never stay at this hotel again also very poorly managed. I only stayed at this hotel for 7hr. I complain for 1hr and slept for 6hr then I checkout.

Good price for the area.

Staff was not particularly helpful, verging on rude. The shuttle to/from airport only runs once an hour and it is just far enough away that a taxi would be expensive. We missed the shuttle by a matter of minutes and had to wait a full hour for it to return. Room was musty. Pool area seemed nice and breakfast was just fine.

1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking

only good thing was it closeness to Arena

clean, access to O'hare

No pool, pay internet

Space in the roomnothing

Took my family of 5 here to stay, everything was great

The room was nice enough..beds were comfortable but the management staff needs a complete recourse in customer service

The staff was horrible.. We were booked for two nights three days..our first day in we returned to our room to find that our belongings had been went through an that outr money was missing.. We informed the manger on duty who stated that he was unable to help us or even willing to speak to us on the subject that we would have to call the police..to make a long story short..after a long 24hrs of phone calls to the police ..Marriott corporate and having to deal with another rude an unwilling to help manager the next morning.. It took calling hotels.com before we finally got some justice. Not once did this hotel offer their sympathy or any suggestion as to accommodate us better in the situation. They completely detatched an we just checked out. I strongly suggest that you remove this hotel from your list for the sake of your guest safety and privacy.

Close to airport

Staff was very helpful and courteous, the shuttle drivers were prompt and the room was updated with very comfortable mattresses. The bathroom was clean and well stocked with towels and washcloths. We had a great dinner at the restaurant at the end of the building, Shoeless Joe's, which was easy to walk to and open late. With free breakfast, Wi-Fi, and proximity to O'hare airport, can't beat it.

Close to airport, clean and a good buffet breakfast.

When I first walked in, the finishings and decor were much nicer...bordering swanky...than I expected. The 11th floor lounge was also a surprise with the various offerings of drinks and eats. It was also busy with travelers, which meant the draw for this lounge was better than most hotel "lounges".

The only negative was the wait time in the restaurant when we wanted to get a late afternoon snack.

Good service

Construction going on outside the hotel

The staff was very helpful and the shuttle to Hyatt Regency near the Convention Center was a great convenience.

Clean. Staff was great

No food. But breakfast was nice

Close to airport. Convenient shuttle. Did attempt to accommodate my early check in after several failed attempts

Computers were down, weren't attempting to accommodate my need for early check in because they couldn't see who had checked out. Ended up getting me in at 12:00

When staying I had the pleasure of being taken care of by Maria and Tiffany. Though usually the only ones working, both did an excellent job staying on top of it.

Price of drinks at the Bistro were a little high, but that is to be expected

Needed to spend one night near O'hare. Good place for the money.

Great bed.

Cleanliness. View. Thats about it

Didnt like the fact that there was not enough spaces to park my car. The lot was completely filled, and the hotel offers no valet service. I wouldve happily paid $10-$15 for valet, instead of having to drive around the lot in circles for close to half an hour waiting for a spot to eventually open up. The staff didnt offer much helpful suggestions on where to park my car if a spot wouldnt open up. - The room was nice, clean, organized. My only complaint about the room was the bed and pillows. Most umcomfortable bed Ive ever slept on. No pillow top or decent padding on the mattress. You can literally feel the hard springs digging into your back. The pillows offer no neck support, so you pretty much have to bunch the hell out of the pillow so that at least your head and neck are comfortable. I woke up 4x during the night bc the bed was just so damn uncomfortable. -- I never write bad reviews about hotels ever because Ive always had good experiences, but being that this hotel is a Hilton, and your paying the Hilton price, the quality/experience was definitely below average and I wont stay there again. For the same price, there are far better hotels in the Rosemont/O'hare area that Ive stayed at, such as the Marriot Courtyard right next to the very same Hilton I stayed at, or the Springhill Suites less than 5minutes away. -- Overall, I wish I had my $200 back for the one night I stayed the Hilton. Not worth it.

Staff was friendly

The rooms smelled funny, the a/c didnt work and wouldnt stay on, they had replaced the carpet so the door into the room had to be forced open and closed, the food was not good and expensive, the staff was nice but only obe person at the front desk trying to help many and answer phones. The hotel just looked and felt dirty.

The bed was comfortable and it was a decent price compared to everything else around. It was fairly clean and a decent place to stay.

The air conditioner in the room was so loud you couldn't hardly even hear the tv or sleep. They had a shuttle to carry you into the city but it only left every hour in the half i.e 8:30, 9:30. If it was full then oh well you had to wait till the next hour and they didn't care if you made it to your appt or not. I actually had to call an uber ride to come pick me up because their shuttle wouldn't take us to the train stop a couple times. I won't be staying here again but if money is the issue and you are looking for a decent room for a decent price then it is ok.

The hotel rooms were spacious and clean, and the breakfast was good.

The pool was closed and i was not aware of that wben i booked the room. The kids were looking forward to the pool.

Excellent Wi-Fi, Large LCD TV with full cable channels plus HBO, Not hard to find off of Interstate 290. Continental breakfast. Cleanliness of the hotel.

Location seems remote (9 miles from Donald E. Stephens convention center). Prices in the self serve shop were OUTRAGOUS! ($17 for an airplane sized bottle of wine). Lack of restaurant on premises (just continental breakfast) as you had to take a shuttle or risk you life crossing a 4 lane highway to get to one across the street. Non-heated indoor pool.

The young lady working the front desk was very friendly.

Stiff mattress, bad air conditioning, filthy bathroom, filthy room, cops were on sight when we arrived.

It was a roof over our heads witth clean towels. The price we got was affordable too. The staff was nice too.

The motel was dark and dismal. For being in a decent neighborhood, it seemed pretty shady. I guess I just assumed since it was in a decent neighborhood, it would be more than what it was, which is not a hilton or marriott. I would not recommend it for families. I would not stay there again.