Franklin Park Car Rentals

Cons: It was slightly confusing where to go to pick up the shuttle back to the airport, but one of the guys saw me looking around like a doofus and told me where to go.

Cons: We watched several shuttles come hang go for other rental companies before one arrived for Payless. Hertz and Enterprise had between 5 & 7 come and go before we got on with Payless.

Cons: Only one clerk on duty to check out car. Car tires noisy. Pulled to right. Low on washer fluid at pick up.

Cons: location, car choices, office feel, convenience to drive to,

Cons: When I picked up the car, they put the gas option on my rental although I didn't ask for it in my quote. They said it would be taken off from my final payment if I returned the car with full gas. However when I returned the car (with a full tank of gas), they couldn't take the charge off, the agent tried a few times but their computer system didn't allow him to do so. I had to catch my flight, so the agent told me that he would ask someone else to help later. They eventually managed to give me the refund, but not all of them (only a few dollars off). I would give a higher rating if there was not such an incident.

Cons: Pick up & drop off facility was the pits. Transportation van was only marked with a small piece of paper with Payless written on it.

Cons: Car wasn't very clean on the interior - floors, windows, etc.

Cons: The staff there was very unfriendly and not helpful. I arrived and they tried to charge me more than the price I was quoted, by an additional $60.00! When I complained, the man said he would change it in the computer. When I informed him that would not do, that I wanted it in writing, he scowled and gave me a nasty look. Yesterday at drop off their printer was not working, so they said they would email me a receipt. Guess what? No receipt as of yet. Now I have to go and call and track it down. NOT impressed at all, and will likely never use this company again.

Cons: The van pick-up at airport took a while. Maybe 25 minutes waiting at the curb for van. The guy at the counter charged me extra for rental, until I read the bill carefully. So I recommend always reading the bill carefully before signing off.