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7 locations in Fresno
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Reviews
10.0 Wonderful
Anonymous, Jul 2024
Economy
10.0 Wonderful
Anonymous, Apr 2024
Intermediate SUV
10.0 Wonderful
Raymond, Dec 2023
Full-size
10.0 Wonderful
Shawneta, Oct 2023
Full-size
4.0 Mediocre
Anonymous, Mar 2021
Pros:
Van was nice, smooth ride, an clean.Cons:
Did not like the fact that I was using a credit card and had to have an additional $300 on hold on top of the cost of my rental.5.6 Fair
Nina, Oct 2020
Pros:
Pickup in Fresno was good. Drove car to Monterey and on my way back my tire showed low and my service guy said stem was broken and not to drive and to take it to Enterprise in Monterey. I believe the ladies name was Tina. She was no help, said she had no cars and it was not her problem because I did not rent the car in Monterey. I could call the airport or take to their shop but would have to wait a day. She tried to dismiss me, but After much discussion SHE reluctantly, after making other calls, called the airport and claimed they only had a 15 passenger. After more discussion she finally called their shop and they said to come over and they would fix. They were very nice and I was out of there in 30 minutes. All of this could have been avoided if she had done that in the first place. She was matter of fact and dismissive with no customer service.I arrived in Fresno in time to return car. They were very nice.One location in Fresno
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8.0 Very good
Walter, Aug 2024
Full-size
8.0 Very good
Anonymous, Mar 2024
Intermediate
4.0 Mediocre
Dustin, Dec 2023
Minivan
10.0 Wonderful
Liz, May 2021
Pros:
The vehicle worked perfectly for my family. We paid for a mid-size SUV and got a slight upgrade. The upgrade was comfortable and easy to use. First time using Alamo and it was a pretty seamless experience. Drop-off was fast.Cons:
There was a line and a wait when we first got to the rental car counter. It seemed like all the counters were understaffed and I waited a good 30 minutes before I got the keys and left.2.0 Poor
Anonymous, Mar 2021
Cons:
Alamo did not honor the agreed amount. They also did not have tha vehicle that was promised. Told me they gave me an up grade and then charged me for it. Your price 225.00 counter price 445.00. Never again!10.0 Wonderful
Sidney, Jan 2021
Cons:
Everything was great!3 locations in Fresno
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Reviews
2.0 Poor
Anonymous, Oct 2024
Economy
6.0 Okay
S, Oct 2024
Intermediate SUV
10.0 Wonderful
Anonymous, Oct 2024
Luxury
6.0 Okay
Anonymous, Sep 2024
Luxury
2.0 Poor
Anonymous, Feb 2024
Luxury
6.0 Okay
Barret, Nov 2023
Minivan
3 locations in Fresno
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Reviews
4.0 Mediocre
Shawn, Aug 2024
Intermediate SUV
10.0 Wonderful
Anonymous, Dec 2023
Minivan
10.0 Wonderful
Ronald, Nov 2023
Compact
10.0 Wonderful
Amanda, Nov 2023
Compact
2.0 Poor
Anonymous, Feb 2021
Cons:
1. The employee who checked us on was rude, Curt, and had a "can't be bothered by your questions" attitude. 2. When we sat in the car, we realized someone has been smoking something very strong in there. When I went to the counter to let them know, I wasn't offered any solutions, just "Oh, I didn't smell anything in there." The smell was annotated on only my copy of the contract because the "couldn't be bothered" person hadn't put my paperwork away properly, and they couldn't locate it. I am sincerely hoping I don't get charged for that smell, especially because it gave my entire family horrible headaches after driving 45 minutes to our hotel. We had to: crack the windows on the highway, leave open chips of coffee to try to neutralize the smell, spray with air freshener, leave the windows down overnight, and leave the doors and trunk wide open for thirty minutes before our trip this morning. 3. When I picked up the car, I told the employee we'd have to extend a day. She said, "Okay" and didn't offer any kind of important warnings such as "We close at 5 p.m." and "We don't have an overnight drop-off." When we were en route to return the car and called to remind them we would be returning it this afternoon, she informed me of those crucial pieces of information and said, "Well, we always close at 5." That was it. No solutions, no pointing me in the right direction. For every question I had, she acted as though I should know the answer or find it on my own (I was *driving* and had *told* her that). It was very frustrating. I finally had to have my friend call from a different number and speak with the manager about how to find a solution. It was very, very frustrating, to stay the least. Overall, the car was in great shape, but the smell was so horrible we wrote our masks while traveling. The customer service was lacking severely - recommend the female employee receive training on how to provide complete information to customers and on how to treat customers with some sort of welcoming warmth.10.0 Wonderful
Johnny, Oct 2020
Cons:
Everything was great6 locations in Fresno
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Reviews
6.0 Okay
Anonymous, Oct 2024
Full-size
10.0 Wonderful
Anonymous, Oct 2024
Supplier choice
4.0 Mediocre
Darryl, Sep 2024
Supplier choice
2.0 Poor
Jaden, Jul 2024
Standard SUV
6.0 Okay
Anonymous, May 2024
Intermediate
2.0 Poor
Anonymous, Apr 2024
Supplier choice
One location in Fresno
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Reviews
10.0 Wonderful
Anonymous, Mar 2024
Full-size
10.0 Wonderful
Anonymous, May 2021
Pros:
The car was amazingCons:
They could of filled up the windshield washer fluid. It was completely empty8.0 Very good
Kevin, Apr 2021
Cons:
Everything was great although I would avoid the Hyundai Kona had a battery charge issue But nothing to do with Payless.5.2 Fair
Anonymous, Sep 2020
Pros:
Easy check-inCons:
Car I reserved was not available. Was given a car in a lower category, and told I needed to contact Kayak to get a refund on the difference. Why couldn't they just refund me on the spot? And why wasn't a car I reserved available?2.0 Poor
Oscar, Sep 2020
Pros:
Nothing, they had no cars available for myself and other customers that showed up after meCons:
Have giving me a heads up that there was not going to be a car available for my needs.4.0 Mediocre
Anonymous, Jul 2020
Pros:
The woman who helped me check out my car first was very sweet.Cons:
The cars were all extremely dirty. I even had to change cars twice because they had a strange animal pee smell and hair everywhere. Idk why these were considered to be good to rent out? Then I take a car and half way to my very short destination the car says to change the oil!! It started shaking. I was worried so I rented another while at my vacation spot. Was sad but whatever I guess. Just won’t be using the avis/Payless/budget rentals again..One location in Fresno
Locations in Fresno
5175 East Clinton Way
+1 844 827 2607
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Reviews
2.0 Poor
Anonymous, Feb 2021
Cons:
I didn’t get to rent a car because they didn’t accept my same day online rental2 locations in Fresno
Locations in Fresno
105 E Auto Center Drive
+1 559 436 6640
5175 East Clinton Way
+1 877 283 0898
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Reviews
2.0 Poor
Anonymous, Jul 2024
Intermediate SUV
4.0 Mediocre
Anonymous, Feb 2021
Pros:
Staff was great, drop off easyCons:
If the car didn’t smell like Cigarettes2.0 Poor
Anonymous, Aug 2020
Cons:
Staff not friendly at all definitely needs better customer service attitude.8.0 Very good
Anonymous, Aug 2020
Pros:
The reservation process was easy. The SUV was clean, and pick up was fast and easy. The employees at the counter inside the airport were friendly and expedient. I did have to walk back inside the airport to the desk to return it, but other than that, the return process was smooth, quick, and friendly.Cons:
The reservation and service was great, though the price was a bit steep. It was a last-minute reservation; however, so that is just how it is. I didn't like some of the features of the SUV. The high beams flickered on and off at will while we were navigating curvy mountain roads in the dark. I did NOT enjoy this. The suspension wasn't as smooth, nor the handling as tight as the Jeep Cherokee we rented the following weekend from a different company.10.0 Wonderful
Anonymous, Mar 2020
Cons:
Quick with excellent customer service.5.6 Fair
Anonymous, Feb 2020
Pros:
The car was washed and clean.Cons:
Pick up was not good. I was told that I couldn't use my company credit card that I used to book the reservation online because my first name on the card was different than my driver's license (it is my nickname on the credit card). This was the first time in 20 years it has ever been a problem and the rep asked me if it was the first time I rented from Thrifty because this is how the system works. I didn't really appreciate that as an answer. She then says when I come back she can switch the credit cards. I asked her why she didn't lead with that at the beginning of the conversation versus quoting me company policy. Another concern was insurance coverage (company versus personal based on the credit card on file). The drop off was a little better. The line was really long and nowhere does it say you have to stay in line to drop off. Luckily I asked because I was in a hurry (and didn't have to wait in line). The issue here was switching the credit cards which would require me to wait in line. The rep said to write my email down and they would send the final receipt later in the day. I did not receive the email as promised. I called two days later and finally received the second part of the bill (first part on my company credit card, second part on my personal credit card). The experience with Thrifty was OK at best. I'll likely choose a different rental car company in the future. Thank you.2 locations in Fresno
Locations in Fresno
105 E Auto Center Drive
+1 559 436 6640
5175 E Clinton Wy
+1 866 434 2226
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Reviews
2.0 Poor
Anonymous, Sep 2024
Compact SUV
2.0 Poor
Anthony, Sep 2024
Compact
2.0 Poor
Anonymous, Jun 2024
Full-size SUV
2.0 Poor
Anonymous, Jun 2024
Full-size SUV
8.0 Very good
Mai, Mar 2021
Pros:
Staff was super friendly even after late hours, quick check in and check out.Cons:
The car stunk like cigarettes. I got a migraine immediately. After buying a car refresher it was better. Maybe clean it up a little for the next customer.2.8 Poor
Anonymous, Mar 2020
Cons:
I have not heard back from phone call. I am attempting to get my money back since we did not use the car due to the Coronavirus .One location in Fresno
Locations in Fresno
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2 locations in Fresno
Locations in Fresno
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One location in Fresno
Locations in Fresno
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Along with a 9 passenger van, rental companies in Fresno offer 7 passenger vans.
Pick-up location | Fresno |
---|---|
Car types | Van, Minivan |
Rental locations | 30 |
Airport locations | 14 |