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The pools Parking needs some work
Our stay was great. We would definitely stay again. Rooms were very nice and clean. Staff was friendly. Pool area was great as well. Best thing was it's location to downtown we were able to walk every where just about. Only complaint would be that their towels were to small.
We enjoyed the following... Big, warm indoor pool Creek directly under room balcony Comfortable beds Friendly staff Location On-site breakfast Quiet rooms Bathrooms could use a few updates. It was also a cold walk outside from the indoor pool to our room but that's just part of being an older/motel-style establishment.
The location and the indoor pool were great. Our room was very small and smelled like mildew/mold. The hotel is very outdated and not very clean. The Wifi did not work most of the time and the shower water kept going from scalding hot to cold without touching anything. We also were put in a "pet friendly" room, which I would NEVER stay in again. If I had known that part of the hotel was "pet friendly" I would have never booked there. We will never stay at this hotel again.
The cleaning staff was very nice and the riverfront was a plus. There were ants in our room. The minifridge became unplugged sometime when we were asleep the first night and ruined our food in the fridge. When you entered the room the smell was unpleasant and somewhat over powering, took a while to adjust to it.
Great staff, very friendly. The staff were the highlight of this experience. The rooms were average with the standard motel options. Location was close enough that you could walk to the main attractions. For the price it was worth it. The Wi-Fi only worked at the main building and a bit beyond. Did not see any breakfast options available but a fantastic pancake house was nearby. Bathrooms needed updated.
Absolute amazing staff! Great location. Couldn't ask for a better place!
After reading some reviews after booking our stay I was worried... we arrived & the staff was very friendly, rooms were clean, a/c worked great, ice machines worked. I found no merit to some concerns addressed in others reviews. Yes this is a older motel but not rundown & I would stay again. We were courtside (across the street) & it was very peaceful. Nothing
Ask for the creek side rooms with balconys! Hearing the creek from your room was great. Their indoor pool is what sells this place for me and my family. It's a fun pool, with waterfall and hot tub. You can't beat the value for the location and amenities. It's not very fancy or new, but if you're not a fancy person then you'll love it.
it reminded me of Gatlinburg when I was growing up. Simple, clean motel. Off the parkway so it was nice and quiet, but still just a short walk to the main drag. AMAZING pool!!! Unbeatable price, and super friendly staff. We will be back!
There were roaches in room. Staff was nice but we won't stay there again.
It was great. We came in from driving all night from Louisiana, and they let us check in early, once the rooms were clean. We were able to check in about two hours early, possibly even earlier, like I said, we were tired! :) Staff was friendly, housekeeping was great! Very close to all the attractions, and good views. We will definitely stay again our next time to Gatlinburg. The pool area could have been cleaner. We did not swim, but would have if we were staying longer. I am not sure if it was in construction being this time of the year, but the fountain (??) area was not working and just looked sort of drab.
Everything was great. Had an awesome breakfast. Beds and pillows were super comfortable. Short was from main strip in Gatlinburg.
Location and breakfast and room size Not enough parking on site when full.
Close to smokey mountain park entrance. Balcony overlooking strip was fun. Staff was friendly. Ceiling tiles dirty and clearly had old water damage. Shower took way to long to get warm/hot. No safe available in room or the hotel at all. In desperate need of upgrade. So so breakfast options. Staff did not keep things stockrd...ie: silverware, bowls, creamer.
Pool didn't work
One of the workers doing the breakfast was extremely rude.Showed up late.
While this is an older hotel it was perfect for a nights stay. We were stopping in Gatlinburg for a night and we just wanted a room close to the main street. The hotel was about a block from the restaurants and shops. It was clean and had a refrigerator and microwave which was all we really needed. The bed was ok and it was quiet. Would've preferred a room with a king bed but that wasn't available. Which isn't the fault of the hotel. Parking was easy. The only thing I would say could've been a problem is that the room we were in was in a separate building from the main desk so it wasn't convenient to go to the front desk if we needed anything. Check in was fast and the gentleman working as very nice.
The hotel was ok. It was located in a perfect spot. It was close to the park and right by the Main Street through Gatlinburg. The room was comfortable and clean. We had a balcony which was nice but the view was of a parking lot. This is a good hotel if you don't plan to vacation at the hotel. We used it to sleep and spent the days at the park so it was perfect for us. Free breakfast was a plus but you got to get there early being that the dinning area is so small. I will stay here again. The room and hotel were very basic and small. dinning area is very small so getting to the breakfast area early is a must. Hotel is a bit dated also. Nothing major is wrong with any of this and I would stay here again.
I was very happy with the room I rented at the Econo Lodge Inn. The room was clean and very nice. I had no problems with anything in the room.
Decent options for breakfast. Friendly front desk. Location allows you to walk down the main strip.
staff very nice, professional, helpful, n friendly. good housekeepers. nice continental breakfast. hotel is clean. nice mattresses and pillows. have been here before and will definitely come again. the carpet had been recently cleaned in our room, must have used too much water, there was a very very musty almost moldy smell in the room. the fire alarm went off, we all evacuated, no fire dept showed up, no staff showed up, we just went back in when the alarm went off.
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Friendly staff, room was clean The hotel has outside entrance to the room. I could not open the window to look outside without other guests walking by my room. Also some bugs in the room on the ceiling. I don't think it could be helped, but still annoying.
Very helpful front desk staff. information provided about the area. Minor problem with room taken care of immediately. Restaurant was very nice. Thought we would have a complimentary continental breakfast option.
Fairly close to shopping area. About a .25 mile walk. Staff was less than friendly.
Location is very good Bath amenity is little bit poor
Location is a short walk to everything. Room was updated and clean. Breakfast wasn't included. Bathtub wouldn't drain.
The staff was extremely friendly. The hotel is showing it's age. The building could use a few repairs including the rear elevator. There was a sign in the elevator that said, 'If door doesn't open push... and hold... open door button.' Not very comforting.
The location was great and the staff was friendly. The noisy waterfall for swimming pool and screaming people swimming was literally right outside our doors until 11pm. The blankets had burn holes in them and we were told this is common from dryer. Just looked pretty ran down. Wasn't what we expected.
Location and cleanliness Nothing
Nice clean room
The parking was free. The reviews of this hotel were awful. They apparently used to have bed bugs. That is no way close to a $--- night hotel. The exterior was in awful shape. I way overpaid for this trip. Felt completely ripped off.
Breakfast was delicious with many options. Staff was great and had toothpaste (which I forgot). Fantastic location. Less than a five minute walk to the aquarium and the strip is one block over with easy access. The hotel is on a very quiet street and there is a really nice sitting area down by the river. The only complaints I have are minor. The parking garage has some weird parts to it. It's clearly conformed to the mountain behind the hotel. Also the lamps between the beds didn't work, but the staff probably would have fixed it if I had let them know. Also there were plenty of other lights in the room.
You can walk to everything in gatlinburg. It's a perfect place to stay if you don't need a very romantic get away. The refrigerator made a noise all night. The heater was either burning hot or off which made it a icebox.
The hotel was pretty clean. The location to downtown Gatlinburg was fantastic. The continental breakfast was more than the cereal and muffins that you get in other places. The staff was as helpful as they were allowed to be. The bathroom was tiny and crowded as was the room. The walls were so thin that we could hear the phone conversation of the man in the next room as well as the female that was on the other end of the phone line. The "Mountain-side View" that we were supposed to have was the employee parking lot and a steep hill with a lot of trash and debris on it. The Kayak website leads you to believe that you can get a Smoking room, but you are not allowed to even smoke on the balconies of these rooms as it is a "No Smoking on the Grounds" property.
location to everything was good. room was clean. no coffee packs in room, shower had slow drip, balcony overlooked the roof to the pool and hot tub
Room was ok. Location was great. They turned the room right next to ours into a party room for the Elk Convention and it went 24/7. When I complained I was told "oh you booked with kayak.com, you'll have to take that up with them....". I think someone realized that mistake and tried to put me in another room but by then they showed how they felt about online customers. Plus, they don't give the premium rooms to online bookings. They told me that. You'll be facing the hill in the back with a poor view. You cannot get the nice view online. I'll never be back to that place!
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Location only Old, out dated, Rooms need remodeled ,dirty,the whole place needs tore down.
Not really anything. Hot tub leaked water all over floor. They tried to fix tub, only to continue to leak. Couldn't get enough hot water to fill hot tub. Room was dirty. Fireplace was not operable. Hot water was also an issue in the shower/bath.
The breakfast Wrong sized beds than what I chose. Holes in the wall. Phones did not work. Very small rooms. The indoor pool was unusable because it was freezing in the pool area because it wasn't heated. You could see your breath it was so cold. Horrible trip.
Clean smelling room Headboard hanging off wall, mirror hanging off wall, mold on curtains
The location was amazing and tge staff was very friendly. Air conditioner worked well nice tv The bathroom smelled and the toliet tank lid was not on properly and the showerlooked apeares have water damage.The microwave didn't work. There was no water pressure and hot and cold were switched. Also there were stains on the blanket. Bad breakfast
Location and inside pool The room was nasty it looked liked they don't move anything to clean or clean carpets much. Mold carpets over my door walls were dirty I would let our baby crawl around.
The staff. Everything was disgusting.
It was where we wanted to be. It was clean and the staff was helpful and friendly. The hotel itself is in a major need of renovations.
Terrible hotel--had to be moved because our room had 2 doors & we went out the wrong door according the the lady that worked there even though nobody told us we couldn't go out one of the doors-moved to another room--bad smell, AC didn't work, tub problem Didn't like anything about it-caused an argument between my wife and I the whole time we were there. We came there for her birthday instead of going to Florida and it was a disaster
Location, free indoor parking, clean spacious room. Balcony area had great views. Exterior could use some updating. But they were painting when we left which will make a difference.
Affordable. Bed was clean and comfortable. Room was clean, appliances working. Pretty shabby. Showing its age and badly needs an upgrade.