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Convenience to downtown attractions Great Views Price too high for a hotel with only 1 functional pool, old dirty rooms, no breakfast options.
Location is great, just a block away from the strip. Walking distance to everything. Sheets and towels were clean. Extremely outdated. I'm sure this hotel was very nice in 1980 but not much has changed since then. TV is the only update. Place looks dirty just from years and years of use. The room smelled like a dead animal. Smell was coming from the refrigerator. We only stayed two nights so we just toughed it out. I wouldn't recommend this hotel.
Great place to stay for biz, fam, quiet get away or even younger groups for folks. Several buildings on property and they grouped everyone well. Kayak by far had the best rate! I usually use Booking but they weren't the lowest this time. The others didn't even have availability listed. The pool was shut down due to repairs, but it just looked temporary. Also, the Drafts sports bar on the property had weird hours and just kinda strange folks working there.
Staff was friendly and fantastic. I liked the location. Carpets need replaced and the room was a little dated but over all a very good experience
We needed extra linen for my mother-in-law. She caked to the front desk for some and am employee arrived with some within 5 minutes of her hanging up. Check-in isn't until 4 and check out is at 10. I have checked into a lot of hotels before and they've been busy at times, but the wait to check in here was unbelievable. I think it took about 15-20 minutes to finally get to the desk and walk out with keys. We had the pleasure of leaving just before 10 and noticed the housekeeping didn't have any new linen on their carts. Maybe there is a separate one that comes through but we were under the assumption that the sheets aren't changed after each stay.
We liked that it was so close to everything because we liked to walk. we really loved the ducks but couldn't figure out what happened to the baby ducks disappearing everyday The parking garage was way to tight. We could barely squeeze in there. then on the outside parking we found a spot but someone decided to take over both spots
Location was good ,priced ok, Breakfast plain oatmeal ,zero fruit, worst I have seen ,usually have eggs and more choices
We liked the location. It was within walking distance to almost everything. Loved to restaurant and the outdoor eating by the river. Service was poor but the atmosphere was worth it. Room was clean and spacious. Great view of the mountains. I would return again even though the pool was a disappointment. The pool was so dirty that we couldn't even swim in it. My granddaughter threw a swim stick in and we couldn't even find it. At night when the pool lights were shining, you could see bits of white floating all over.
This place is right next to the aquarium and right in town in Gatlinburg so it's an easy walk to everything. You do get a fairly good view either of the water or an overview of the city. The rooms are a bit outdated. My coffee wasn't replenished everyday
Nice Location Quiet Pretty view Value for the money A little dated Pillows were flat
The balcony Everything was totally outdated,19 years ago I bought the same TV that was in my room.Bath was so stained we didn't even shower in it.Carpet was outdated ,torn and had paint stains on it.The Vertical blind didn't work properly,had to close some of the vanes by hand.Furnuture was From the 80's and worn. Weekend rate paid $$$ and was horrible dissapointment
Good location, nice views Rooms looking run-down, bathtub has been painted. $170 non-refundable pet charge is ridiculous for a 2 night stay.
Our stay was great. We would definitely stay again. Rooms were very nice and clean. Staff was friendly. Pool area was great as well. Best thing was it's location to downtown we were able to walk every where just about. Only complaint would be that their towels were to small.
There were roaches in room. Staff was nice but we won't stay there again.
The pools Parking needs some work
We enjoyed the following... Big, warm indoor pool Creek directly under room balcony Comfortable beds Friendly staff Location On-site breakfast Quiet rooms Bathrooms could use a few updates. It was also a cold walk outside from the indoor pool to our room but that's just part of being an older/motel-style establishment.
The location and the indoor pool were great. Our room was very small and smelled like mildew/mold. The hotel is very outdated and not very clean. The Wifi did not work most of the time and the shower water kept going from scalding hot to cold without touching anything. We also were put in a "pet friendly" room, which I would NEVER stay in again. If I had known that part of the hotel was "pet friendly" I would have never booked there. We will never stay at this hotel again.
Rate and location N/A
Very affordable, close to the shopping strip & attractions but a little more of a walk than I expected especially with small kids! I think our kids liked the pool more than they liked the actual vacation itself! I was happy to stay there though! The pool wasn't very easy to access at all, our room we were given at check in had not been cleaned up from a prior maintenance job but the front desk took care of us right away and put us in another room. We ended up being by the creek which was really nice.
Ask for the creek side rooms with balconys! Hearing the creek from your room was great. Their indoor pool is what sells this place for me and my family. It's a fun pool, with waterfall and hot tub. You can't beat the value for the location and amenities. It's not very fancy or new, but if you're not a fancy person then you'll love it.
After reading some reviews after booking our stay I was worried... we arrived & the staff was very friendly, rooms were clean, a/c worked great, ice machines worked. I found no merit to some concerns addressed in others reviews. Yes this is a older motel but not rundown & I would stay again. We were courtside (across the street) & it was very peaceful. Nothing
Great staff, very friendly. The staff were the highlight of this experience. The rooms were average with the standard motel options. Location was close enough that you could walk to the main attractions. For the price it was worth it. The Wi-Fi only worked at the main building and a bit beyond. Did not see any breakfast options available but a fantastic pancake house was nearby. Bathrooms needed updated.
The cleaning staff was very nice and the riverfront was a plus. There were ants in our room. The minifridge became unplugged sometime when we were asleep the first night and ruined our food in the fridge. When you entered the room the smell was unpleasant and somewhat over powering, took a while to adjust to it.
it reminded me of Gatlinburg when I was growing up. Simple, clean motel. Off the parkway so it was nice and quiet, but still just a short walk to the main drag. AMAZING pool!!! Unbeatable price, and super friendly staff. We will be back!
It was great. We came in from driving all night from Louisiana, and they let us check in early, once the rooms were clean. We were able to check in about two hours early, possibly even earlier, like I said, we were tired! :) Staff was friendly, housekeeping was great! Very close to all the attractions, and good views. We will definitely stay again our next time to Gatlinburg. The pool area could have been cleaner. We did not swim, but would have if we were staying longer. I am not sure if it was in construction being this time of the year, but the fountain (??) area was not working and just looked sort of drab.
Everything was great. Had an awesome breakfast. Beds and pillows were super comfortable. Short was from main strip in Gatlinburg.
Location and breakfast and room size Not enough parking on site when full.
Friendly staff. Good location. Room was not completely clean prior to checkin. The manager had to come and clean up after the maids.
I was very happy with the room I rented at the Econo Lodge Inn. The room was clean and very nice. I had no problems with anything in the room.
The hotel was ok. It was located in a perfect spot. It was close to the park and right by the Main Street through Gatlinburg. The room was comfortable and clean. We had a balcony which was nice but the view was of a parking lot. This is a good hotel if you don't plan to vacation at the hotel. We used it to sleep and spent the days at the park so it was perfect for us. Free breakfast was a plus but you got to get there early being that the dinning area is so small. I will stay here again. The room and hotel were very basic and small. dinning area is very small so getting to the breakfast area early is a must. Hotel is a bit dated also. Nothing major is wrong with any of this and I would stay here again.
While this is an older hotel it was perfect for a nights stay. We were stopping in Gatlinburg for a night and we just wanted a room close to the main street. The hotel was about a block from the restaurants and shops. It was clean and had a refrigerator and microwave which was all we really needed. The bed was ok and it was quiet. Would've preferred a room with a king bed but that wasn't available. Which isn't the fault of the hotel. Parking was easy. The only thing I would say could've been a problem is that the room we were in was in a separate building from the main desk so it wasn't convenient to go to the front desk if we needed anything. Check in was fast and the gentleman working as very nice.
The location was great Our balcony did not face the river at all, it faced construction that kept us up all night. The shower curtain had mold on it and there was hair from previous guests still in the bath tub. There was a dried up paper towel stuck to our ceiling and in the peep hole on the door. The locks on the doors did not feel safe. The beds were so uncomfortable that our backs still hurt from sleeping on them. The breakfast in the morning did not make it with the stay at all. It seemed like a chore to walk from our room to the road every time we left the hotel. We only paid $36 a night to stay there, but I would never ever ever pay that much to stay there again!
Decent options for breakfast. Friendly front desk. Location allows you to walk down the main strip.
It was in Gatlinburg. It wasn't the building on the picture, the whole floor we were on was damp and reeked of mold and mildew and the beds were the worst I have ever slept on! I am still coughing and clearing my throat 1 day later! AVOID AT ALL COST!
staff very nice, professional, helpful, n friendly. good housekeepers. nice continental breakfast. hotel is clean. nice mattresses and pillows. have been here before and will definitely come again. the carpet had been recently cleaned in our room, must have used too much water, there was a very very musty almost moldy smell in the room. the fire alarm went off, we all evacuated, no fire dept showed up, no staff showed up, we just went back in when the alarm went off.
convenient to shops, the place was two blocks away (behind subway lite 6). a clean place not up scale by any means. would stay there again. met my request of not being on main road. security lights were off going to room one nite. could use another towel rack in bathroom. would like a computer in lobby for guest to use, and a iron /iron board in room would be nice.
cleanliness, price, distance from the strip nothing
I like the closeness to downtown Gatlinburg and the beds were very comfortable and great rate Needs bigger TV different bed spreads and a little face-lift.
No coffee in lobby
The room was comfortable and felt roomy, the location was close to the strip and a lot of parking. There were a few things broken in the room, the walls are thin, and the pool shouldn't close so early or should have an adults only time. The children spoil the trips
The location was the center of downtown Gatlinburg. Would have been a great proximity if we had stayed. The second you walk in the room, we opted for the poolside option as we were planning to spend time in the pool with our two small children, all you could smell was chlorine, not to mention the room was about 87 degrees when we first walked in. While looking around our room, we found lots of great treasures, old Broken Oreos in the carpet (carpet looked like it hadn't been vacuumed in about a month) , the bathroom was disgusting you had to hover above the toilet, the shower curtain had something streaked down it, looked like makeup maybe?? Who knows. There was brown matter streaked on the wall I could take a guess on what it was. It looked like feces. The tv kept cutting in and out with sound and picture so that was a no go when my 3 year old asked to watch cartoons before bed. We decided to check out the beds to see what they were like since the rest of the room was absolutely disgusting. On one of the blankets there was red lipstick. And on the sheets there were big black hair. In more spot than one. So I'm guessing the sheets hadn't even been changed? Needless to say we grabbed our bags and our two small children and got the heck out of there, we didn't even stay the night. Then the whole trip was spent attempting to get our refund back as we ended up having to spend money on a different hotel for our trip. And then they tried to tell us that we had to pay for the first night even though we didn't stay. We will not be back. Waste of money and time out of our trip.
Upgraded room for no extra charge and the suite was quiet, comfortable and clean Pool area needs upgrade and was glad to see its in the plans for the coming year There were no towel racks in the bathroom and the water never got hot.
The rooms were sizeable, the water was hot, the location is great whether you're checking out Gatlinburg's tourist district or catching the trolley to Dollywood. Although we didn't go for a swim, the indoor pool looks amazing and I'm sure it's fun regardless of the season. I did note plenty of young families enjoying it while we were there and the air doesn't overwhelm with chlorine. We arrived late at night, after 2am, and there was no one at the check in counter, only a sign saying "be back soon". After sitting in the lobby for more than half an hour whole the security guard stated at me and at his phone, a desk clerk finally arrived to check us in. Parking was limited, but they were accommodating by basically not enforcing any parking rules as long as we were not blocking someone in. They put us in a handicap room, which wasn't a problem in itself, but the bathroom door slides open and shut for ease of access and unfortunately it wasn't well oiled so we weren't able to ever fully open or close the door. I did report the problem, but don't know if it was ever fixed as we were only there 2 nights.
Great location to downtown Gatlinburg, the staff were friendly and helpful It is no fault to the people that work there, but the building itself is in need of some TLC. You can tell that is what they are working on, but I couldn't help but notice
The website says the hotel is 2 blocks from the strip but that is still .4 miles. It's a lot further than the website made it seem. We received an earlier morning wake up call both days that we DID NOT request. But the worst was the water temperature in the shower. It would get scalding hot with no notice. I let management know when we checked out but he didn't seem very concerned. Wouldn't stay there again.
Location was good, just a short walk down the road and you were in downtown Gatlinburg and close to any activity you wanted to do. Staff was nice. Hotel is a little dated but overall is a nice place to stay. Pool area and hallways were hot.
Pool was very nice Beds are very uncomfortable. Our room balcony was in the pool area and it was at least a 100°+ when you walked up to go to our room. I just believe you should know that. And the pictures looked a whole lot nicer to me.
Excellent location, very clean, staff was very nice, breakfast was delicious. For the price it is the best place we have ever stayed at in Gatlinburg. We Highly recommend.
We love the Gatlinburg Inn. This was our second visit and we loved it so much the first time that it was our selection for our servings trip to Gatlinburg. Out also was where we just got engaged! There is a fireplace out front with some rocking chairs for socializing. There is a pool for the summer. There are a few rooms/seating areas for your family to hang out and done have fireplaces. The charm of this place really wins out. Finally, it is in the absolute heart of downtown Gatlinburg, so the convenience cannot be beat!