Gatlinburg Hotels near Ripley's Aquarium of the Smokies

We needed extra linen for my mother-in-law. She caked to the front desk for some and am employee arrived with some within 5 minutes of her hanging up. Check-in isn't until 4 and check out is at 10. I have checked into a lot of hotels before and they've been busy at times, but the wait to check in here was unbelievable. I think it took about 15-20 minutes to finally get to the desk and walk out with keys. We had the pleasure of leaving just before 10 and noticed the housekeeping didn't have any new linen on their carts. Maybe there is a separate one that comes through but we were under the assumption that the sheets aren't changed after each stay.

Location is great, just a block away from the strip. Walking distance to everything. Sheets and towels were clean. Extremely outdated. I'm sure this hotel was very nice in 1980 but not much has changed since then. TV is the only update. Place looks dirty just from years and years of use. The room smelled like a dead animal. Smell was coming from the refrigerator. We only stayed two nights so we just toughed it out. I wouldn't recommend this hotel.

Baymont Inn is a decent location just off the main drag which was nice as it was away from the majority of the noise and nightlife. The room was clean and had a fireplace and a patio. Everything in the room was spacious except for the bathroom. Breakfast was good and they kept it stocked throughout. All rooms are accessed from the outside (no internal hallways). You don't have to go into the lobby to gain access to the stairs up to the room. The pool was warm however, it was over chlorinated like most hotel pools. Bathroom was very small and I could tell the place was slowly being updated. I think that the price for this hotel was a lot more than it should have been. This hotel would fit most people's needs its not the best nor the worst.

It had a fireplace. White stuff on the curtains, holes in curtains, not enough parking spaces, there were spaces taken up by debris and those that weren't guests. We had make our own parking space. Old mattresses and chair were in the parking lot. All I could think was, "I hope they don't plan on taking those mattresses back in."

It was close to town. The beds were very uncomfortable, bathroom was in bad shape, plugs didn't work and the room had a bad oder.

pool management, room was not clean, dirty pillow cases , tub didn't drain. overall experience was awefull

1/4 mile walk to mall Where to start! Rooms need updating bad! Hard beds, Old tv, lights over the sink wouldn't come on. Shower head spraying in every direction. Water stain in roof tiles, tolite handle broken, bathroom heater switch was turned side ways. Not good not good at all

We reserved a room for a king bed for two nights and when we arrived we were advised by the manager that the room was not available, the previous customers decided to stay another night. Frustrating due to the fact we had confirmation that the room was available for the nights we booked, did not seem to matter that we had reserved and had confirmation that the room was available. We were offered a double bed room which we took due to the fact we had traveled over 8 hours and were tired. To add to our frustration we were directed to the 6th floor which we had to climb up 6 flights of stairs due to their elevator was out of order.

the staff was very nice and helpful we had a nice stay

Seeing the river from the balcony Ajoining rooms and no privacy on balcony because the people on the other side could open the door and see what was going on. I felt unsafe cause there was 3 access doors where someone could break into the room. Pictures on the Internet are nothing like it in person. Needs serious updating, besides the sink area. I felt nasty the whole 8 hours I was there. Parking area is horrible for big size cars. I wasnt able to open the car door all the way to get my things because of another car inches away. It was not worth the 58$ I paid. Don't book over the Internet cause they have the say so if you can check out or not!! It was my husband's first time in Gatlinburg and the hotel was a disgrace. I felt ashamed for booking this hotel once I saw it for myself.

The only honest thing about this "inn" (please read as motel), was that it overlooked the water. It actually looks out over the water. The small picture I see of a large place overlooking the water with trees between it and the water is inaccurate. It is the smaller, more run-down building further down on the left of the river. It is not the larger, nicer-looking building on the right. Do not be deceived. When I arrived, the door between my room and the adjoining room was unlocked (one of two such doors), the shower curtain was missing, the back sliding door was unlocked, and one of the doors on the balcony (between adjoining balconies) didn't even latch properly. The bathroom smelled of recent use and the fan/light were running. I was able to remedy the shower curtain issue. The rest of my issues were compounded when I saw strong winds rip a door off one of the balcony dividers the next day. The place overhangs the water and has stress fractures in the ceilings of all rooms (possibly as a result). It is run down, in poor repair, and the styling and layout (not to mention the furniture and appliances, are all at least 20 years old as far as I can tell. One of the dressers no longer properly lined up when all drawers were slid in. Finally, the parking was atrocious, with thick bricked columns framing the excessively tight parking spaces in the too-narrow parking lot the building had. All in all, a poor value for the type of stay you're given and too far from the attractions to be worth staying there unless you wish to pay from $2.00 per hour to $10.00 per instance for parking. I am exceedingly unimpressed with this location.

Everything was great except a very small toilet.

The location. We had 2 rooms, neither room received the wake up call we had asked for....we missed the sunrise wedding of our son due to oversleeping. The hotel manager was rude and didn't seem to care about our situation when we spoke with him. He credited us 20.00 per room, which is completely unsatisfactory due to the fact we missed the wedding at 7:30 am.

Room was ok. Location was great. They turned the room right next to ours into a party room for the Elk Convention and it went 24/7. When I complained I was told "oh you booked with kayak.com, you'll have to take that up with them....". I think someone realized that mistake and tried to put me in another room but by then they showed how they felt about online customers. Plus, they don't give the premium rooms to online bookings. They told me that. You'll be facing the hill in the back with a poor view. You cannot get the nice view online. I'll never be back to that place!

location to everything was good. room was clean. no coffee packs in room, shower had slow drip, balcony overlooked the roof to the pool and hot tub