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Gatlinburg hotels near Ripley's Aquarium of the Smokies
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Best Gatlinburg hotels near Ripley's Aquarium of the Smokies
When you stay at Margaritaville Resort Gatlinburg in Gatlinburg, you'll be in the mountains, within a 5-minute walk of Anakeesta and Ripley's Aquarium of the Smokies. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Overall 9.4 Excellent
Based on 2,264 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Pros: Atmosphere
Cons: Took forever to get breakfast
Okay
5.9
Beside our room having a big puddle of water on the floor and behind the bed Thenplwve was great they also gave me 500$ back off my stay because of the issues so they did rectify the problem so I am happy but that’s all the problems had . So ever all was amazing Eddie the two issues will stay again for sure
With a stay at Marshall's Creek Rest Motel, you'll be centrally located in Gatlinburg, within a 10-minute walk of Ripley's Aquarium of the Smokies and Mountain Mall. The front desk is staffed during limited hours. Free self parking is available onsite.
Overall 9.2 Excellent
Based on 851 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Liked location which is within walking distance of the Village with shops, upstairs restaurant at The Cupboard, and other delights. Rooms were very clean and comfortable.
Cons: Would be good if they had hair dryers in the rooms
When you stay at Bearskin Lodge on the River in Gatlinburg, you'll be in a national park, just steps from Great Smoky Mountains National Park and 11 minutes by foot from Gatlinburg SkyLift Park. Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self parking is available onsite.
Overall 9.0 Excellent
Based on 1,330 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.4
Good
7.4
Excellent
10.0
Excellent
9.7
Good
6.0
Rest and relax in the beauty of the Great Smoky Mountains. Fairfield Inn & Suites Gatlinburg Downtown is a short walk away from the Gatlinburg Convention Center, Ripley's Aquarium and Ole Smoky Moonshine Distillery. After a long day at play, enjoy the warmth of the outdoor fire pit or watch the big game in one of our modern lobby spaces. Retreat to your room where you will enjoy all the comforts of home, including wifi, luxury bedding, a mini fridge and microwave and HBO. Refuel with complimentary breakfast, after a restful night's sleep and explore Roaring Fork Motor Nature Trail in the Great Smoky Mountains National Park.
Overall 8.9 Excellent
Based on 783 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Really great breakfast, location, and friendly staff. It’s a newer hotel so everything is very clean and well maintained. The pool and grounds are very nice.
Cons: It was perfect.
The Hilton Garden Inn Gatlinburg is conveniently located on River Road, at the base of the Smoky Mountains, only 30 minutes from Knoxville's McGhee Tyson Airport (TYS). Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Our tastefully-appointed guest rooms feature modern convenience suited to the savvy business traveler, along with a great location and recreational amenities to please the leisure guests. Spacious guestrooms boast a long list of guest amenities, generous work surfaces, luxurious bedding and complimentary high-speed internet access. For your convenience, wireless HSIA is available in public areas throughout the hotel. Our guests have full use of our many amenities including: *Heated indoor saltwater pool and outdoor saltwater whirlpool *A well-equipped Fitness Center *Courtyard *Jogging paths and golf are nearby, as well as many restaurants and retail shops. Relax in our Great American Grill, and American bistro-style restaurant-offering breakfast and dinner daily. The Hilton Garden Inn Gatlinburg offers 1700 square feet of flexible meeting rooms with state-of-the-art audio visual equipment, a fully-equipped Business Center, creative catering services, and a professional staff to anticipate your needs and flawlessly execute your successful business conference, training seminar, reception, or gala social event. Nestled at the foot of the Smoky Mountains, the Hilton Garden Inn Gatlinburg is conveniently located on River Road where you can relax and enjoy the sounds of Leconte Creek. The Hilton Garden Inn Gatlinburg is close to all the nearby attractions which are available by taking the trolley that stops right outside our doors or simply take a stroll down the parkway. After all, you are in the Smoky Mountains where local hiking is the best attraction of all! The attraction is only natural here in the Smokies! Whether business, vacation, or weekend getaway brings you to Gatlinburg, our courteous hotel staff looks forward to welcoming you to our new home. List of Local Attractions Aquarium of the Smokies Wax Museum Wonder Works Dollywood Golfing Hiking Ober Gatlinburg Aerial Tram Shopping The Hilton Garden Inn Gatlinburg hotel has access to the Gatlinburg Trolley route, which will pick you up right outside our doors. Come and explore what Gatlinburg has to offer. This mountain hideaway offers a relaxing retreat experience. The new Hilton Garden Inn Gatlinburg boasts 118 spacious deluxe rooms and cozy fireplace accommodations waiting just for you. ****100 Percent Smoke Free Hotel**** *****Everything. Right where you need it.*****
Overall 8.7 Excellent
Based on 598 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
I can only say, the jacuzzi button/ timer is on the wall next to the bathroom door. Everything else was fantastic!
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.6
Pros: Great location and great service . Great access to pRk.
Cons: Didn't realize I didn't receive my hilton points when booking through a third party. That was what I was told by the staff.
Good
7.7
Pros: Cozy beds, nice shower, clean room
Cons: Check in staff not so friendly, no morning room service, not as big as other Hilton’s we have stayed at
Excellent
10.0
Pros: Breakfast was done well especially during COVID-19 and the staff was extremely helpful and friendly. A+
Cons: You all are doing well. Thank you for a wonderful stay :)
With a stay at The Historic Gatlinburg Inn in Gatlinburg, you'll be just steps from Gatlinburg SkyLift Park and Ripley's Believe It Or Not Museum. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Overall 8.6 Excellent
Based on 2,098 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Pros: Facilities take you back 30 years while maintaining all the comforts you want and expect. Best hospitality we have ever had anywhere. Great location,fantastic staff, and great stay.
Cons: Walls are thin and you can hear others in adjoining rooms at times. This is no big deal to us as it seems the clientele attracted here are courteous and responsible people who are not up thru the night and being loud or obnoxious. This is a very minor thing and was NOT a problem. Great place !!!!!!!
Excellent
10.0
Pros: We love the Gatlinburg Inn. This was our second visit and we loved it so much the first time that it was our selection for our servings trip to Gatlinburg. Out also was where we just got engaged! There is a fireplace out front with some rocking chairs for socializing. There is a pool for the summer. There are a few rooms/seating areas for your family to hang out and done have fireplaces. The charm of this place really wins out. Finally, it is in the absolute heart of downtown Gatlinburg, so the convenience cannot be beat!
Excellent
10.0
Pros: Good value, location and friendly staff.
Excellent
10.0
Pros: Excellent location, very clean, staff was very nice, breakfast was delicious. For the price it is the best place we have ever stayed at in Gatlinburg. We Highly recommend.
When you stay at River Edge Inn in Gatlinburg, you'll be in a national park, within a 5-minute walk of Ripley's Believe It Or Not Museum and Gatlinburg SkyLift Park. Featured amenities include express check-out, an elevator, and coffee/tea in a common area. Free self parking is available onsite.
Overall 8.4 Excellent
Based on 2,538 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Excellent
10.0
Excellent
9.4
Good
7.6
Pros: Location was good but nobody was in office after 11 pm so if u need anything after that u have to wait till morning rooms need updated but for the money you can't complain walking distance to everything and super close to park entrance
Excellent
9.4
Pros: Staff was great! Go Vols!
Excellent
8.5
Pros: The room is spacious and price is reasonable. The continental breakfast is acceptable. Overall good value for the money.
Excellent
9.7
Pros: Awesome room, great balcony!
Good
7.3
Pros: Gas fireplace was nice.
Cons: River edge? No. And the balcony was about 6 inches above a parking lot. No view and no river.
Excellent
8.0
Cons: When neighbors opened door it caused the adjoining room door to rattle very loud! Sounds like someone is trying to open it in the middle of the night.
Excellent
10.0
Pros: The room was.wonderful and clean and the staff was.very friendly.
Okay
5.4
Pros: Close to everything and comfortable beds. We had a nice balcony that overlooked the courtyard. The staff was nice and it was an easy check out. Nice Flat screen TV.
Cons: The hotel was very dated and needed a lot of repairs. The shampoo was in small packets instead of bottles and our toilet paper and tissues were left empty when the maids cleaned our room on the second day. If you can get the room for under $50 it is worth it due to the location. The room itself is not worth more than $40 per night.
Good
6.2
Pros: location
Cons: condition of hotel
Good
7.0
Pros: The location was really good. The bed was comfortable.
Cons: The room was damp and moldy. The bathroom was seriously outdated. The air conditioner adding work very well. I got what I paid for. This was not a good deal.
Excellent
8.0
Pros: RIght in the middle of all the action in Gatlinburg. Didn't have to drive in the traffic. Clean. Nice staff. Loved the balcony. Comfortable beds. Large room.
Cons: The shampoo was not good. I should have brought my own.
Good
7.7
Pros: Comfortable beds with clean warm pillows, blankets and sheets. Nice room with all the usual amenities. breakfast was just adequate.
Cons: Could have been a bit more quite and clean. This is an older, slightly run-down motel.
Excellent
8.8
Pros: Beds were very comfortable. Room was more updated than expected. Fridge, microwave, and coffee maker were appreciated. Free wifi ran at an adequate speed. Location was the best feature, close to the parkway with a creek, trolley stop, and restaurants nearby. Staff was very friendly. Great value. We enjoyed our stay very much!
Cons: Carpet could use a cleaning.
The Park Vista - a Doubletree Hotel - Gatlinburg boasts spectacular Great Smoky Mountains National Park views and first class service in Gatlinburg, TN. Our full service high-rise convention center and hotel in the Smokies is located on the Gatlinburg Trolley route is near shopping, restaurants, amusements and downtown Gatlinburg. Our hotel is within 30 minutes of Gatlinburg-Pigeon Forge Airport (GKT) or 60 minutes to Knoxville McGhee-Tyson Airport (TYS) with easy access to interstate highways, Nashville, Knoxville and Asheville, NC. Inviting guest rooms and suites with contemporary design and a cozy mountain lodge feel include must-have amenities like private balconies with amazing views, flat screen 55" HDTVs, exquisitely comfortable Sweet Dreams bedding, and modern connectivity with remote printing services and wireless high-speed internet access. Our guests also enjoy full use of many hotel amenities: Heated indoor pool and whirlpool, Fitness Center, Concierge services, In-room dining. Just off the soaring atrium lobby you'll find Vista Grill, serving up freshly prepared Southern-inspired menu selections in a warm and casual atmosphere for breakfast, lunch and dinner daily. Start the day right with our extensive Doubletree Breakfast buffet. After a full day of Smoky Mountain adventures or business meetings, join friends or colleagues for your favorite beverages and appetizers by the fireplace at Firefly's Patio Lounge. At The Park Vista, comfort, quality and hospitality are our benchmarks. Business travelers appreciate our well-equipped Business Center, complimentary wireless HSIA in public areas, audio-visual support and plenty of dedicated meeting staff. Our state-of-the-art Convention Center features over 25,000 SF of flexible meeting and banquet space including a grand ballroom, exhibit hall, conference rooms, executive boardroom, and outdoor event space that offers amazing views! Our professional catering and convention services team will deliver a flawless experience for your next Smoky Mountain retreat, conference, meeting, seminar, luncheon or banquet. For a romantic and memorable wedding, reception or honeymoon, look no further than our beautifully landscaped hotel at the foot of the Great Smoky Mountains. See Gatlinburg and Smoky Mountain area attractions from The Park Vista. Enjoy miles of hiking trails with scenic overlooks, picnic areas and secret fishing spots. From whitewater rafting to horseback riding and golf, there is something for everyone. Shop the Great Smoky Mountain Arts and Crafts Community, galleries, malls and outlet stores in nearby Pigeon Forge and Sevierville. Visit historic sites, amusement parks, the new Anakeesta Adventure Park, the many Ripley's attractions in downtown Gatlinburg and nearby Dollywood Theme Park. Whether you visit eastern Tennessee for business, family vacation or a romantic get-away, our friendly hotel staff looks forward to welcoming you to Gatlinburg with a warm, Doubletree chocolate chip cookie at check-in.
Overall 8.2 Excellent
Based on 2,510 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Everything was wonderful and the price was also great
Excellent
9.7
Excellent
9.4
Excellent
10.0
Excellent
9.4
Good
7.0
Excellent
10.0
Excellent
9.4
Excellent
9.7
Pros: Everything we expected and then some. Staff was courteous, and rooms were quiet. Can't wait to come back again.
Good
6.0
Cons: Property is worn out and looks decades old in style. Just a very outdated atmosphere. Room did not get cleaned one day. Maid went in took his/her tip, barely took the trash out, and left everything as she/he found it.
Excellent
10.0
Pros: Pool
Excellent
9.1
Pros: The overall stay was great
Cons: The staff could be better
Excellent
10.0
Pros: Great view of Mount Le Conte. Above, and away from all the activity in Gatlinburg. Very friendly, and helpful staff. Clean, comfortable rooms.The restaurant was very nice; good service, good food. We would stay here again in a heartbeat. And the cookies at the front desk!
Cons: We stayed for a week, most people/families don't, which means that there are a lot of rooms to turn over every day. House keeping has more than they can handle, and on two occasions our room was not cleaned until 5:00 P.M. Check in appears to take a while (that wasn't the case for us), not sure why.
Excellent
10.0
Pros: The outdoor area around the hotel and the pool. Of course the cookies were fantastic!
Okay
5.1
Cons: We were told we would have two queen sized beds and received two full size beds. For paying as much as we did, not a very nice room at all.
Good
6.0
Pros: The breakfast was the highlight of this hotel. Rooms are over priced for their age and size.
Excellent
8.0
Pros: Pool and lounge facilities were top notch. Beautiful building. Amazing view. Because of the view though, you end up quite a ways outside of Gatlinburg proper. Also the bed was akin to a hammock, which my back objected to
Good
7.7
Pros: When most lower rated hotels would offer a free breakfast we found few amenities. Very disappointed that even the popcorn was overpriced at $3 a bag -should have been free. Other than that the view was beautiful and a nice pool.
Excellent
10.0
Pros: I loved how safe and welcoming The Park Vista is. The family pool area was outstanding! Enjoyed!
Cons: Ate dinner downstairs at the onsite dining area. Didn't care for the Greek Chicken w/Couscous. Very dry
Excellent
10.0
Pros: The location was fabulous along with the Mountain View!
Excellent
8.0
Pros: Rooms were a good size!
Cons: Gym was closed; crowded lobby and slow service from the front desk. The fridge in the room was not very clean.
Excellent
8.5
Pros: It was very clean and staff was very helpful and nice
Cons: The pool had way too much chlorine all the kids were coughing and their eyes were burning but the area was very clean.
Excellent
9.7
Pros: The view and bed linens
Cons: The coffee. Fresh brewed in lobby would have been nice. Furnishings were scuffed badly.
Considered by many as the finest resort in the Smokies, BEST WESTERN Zoder's Inn offers you the seclusion of six peaceful acres beside a beautiful mountain stream - and yet, we are located right on the main street in downtown Gatlinburg, so that you are just within walking distance to many of the town's fine shops, restaurants and attractions. Our guest rooms are unequalled in comfort, offering in-room coffee, small refrigerator, wet-bar and private balconies overlooking the stream. There are a variety of elegant suites to choose from - a cozy, romantic suite with a fireplace for two or a spacious two bedroom suite - sleeping up to 8 - with full kitchen and dining room.
Overall 8.2 Excellent
Based on 1,969 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Quiet
Cons: Nothing by our standards
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: Balcony right on the river.
Cons: Noise late into the night from working in the coaster that was right across the river in front of room.
Good
7.7
Pros: I liked that my room was by the water. The location was great downtown was right up the street. The hotel breakfast was AMAZING.
Cons: There is no basketball court, there is a goal. You had to pay to play racquetball- which I didn't like.
Excellent
9.7
Pros: Loved the location. About 2 blocks from the start of the strip. Tucked away with every room with a creek view from the balcony.
Cons: WiFi spotty. Had to be on the balcony to have a connection and even then dropped signal frequently
Welcome to Howard Johnson Downtown Gatlinburg, a comfortable hotel located off US-441 just steps from the exciting downtown area. Check out the Gatlinburg Strip, where you will find attractions like the Gatlinburg SkyLift and Ole Smoky Moonshine distillery. We are less than a mile from the entrance to Great Smoky Mountains National Park, a popular spot for hiking, fishing, and more outdoor adventure. You can also take a short drive to Dollywood, the famous theme park owned by country music legend Dolly Parton.
Overall 8.0 Excellent
Based on 4,254 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: cleanliness, price, distance from the strip
Cons: nothing
Excellent
8.0
Pros: I like the closeness to downtown Gatlinburg and the beds were very comfortable and great rate
Cons: Needs bigger TV different bed spreads and a little face-lift.
Excellent
8.0
The room was very clean and up to date. Needed another chair in the room and watch out for the corners of the bed as they can cause a nice bruise. Very busy place but they have nice ammenities. The firepit outside was great!!!
With a stay at River Terrace Resort & Convention Center in Gatlinburg, you'll be a 3-minute walk from Ripley's Aquarium of the Smokies and 6 minutes by foot from Gatlinburg SkyLift Park. Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Overall 7.7 Good
Based on 2,580 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Rooms outdated but kept clean. Staff very friendly.
Excellent
10.0
Pros: Awesome
Mediocre
2.0
Cons: They overbooked and sent us to WildBear Inn, a two star hotel at Pigeon Forge. Before that, they sent us to a better one, which is operated by the same company as WildBear Inn, and took us almost one hour to wait for check-in, but that hotel told us they sent us too the wrong one, since they also overbooked. We paid much more than the price for a two star hotel at that far, but finally we could only go there and just got two free pancakes for they mistake. Who need to pancakes!
Excellent
8.5
Pros: Great place to stay for biz, fam, quiet get away or even younger groups for folks. Several buildings on property and they grouped everyone well. Kayak by far had the best rate! I usually use Booking but they weren't the lowest this time. The others didn't even have availability listed.
Cons: The pool was shut down due to repairs, but it just looked temporary. Also, the Drafts sports bar on the property had weird hours and just kinda strange folks working there.
Excellent
10.0
Pros: Everything!
Cons: They don't have breakfast included :)
Mediocre
2.0
Cons: Dirty, out of date, loud guests, overall just a nasty place.
Mediocre
2.0
Cons: Bugs in the bed!!!!
Good
6.0
Good
7.7
Good
6.6
Pros: Location! ! Great view
Cons: Room had funky smell early check out 1000am
Excellent
8.0
Pros: Location was great. It's right next door to the aquarium. The city is very walkable. It's an older hotel. Our room was large, but could benefit from some updating. We had a great view of the city.
Cons: Poor internet connection.
Excellent
8.0
Pros: This place is right next to the aquarium and right in town in Gatlinburg so it's an easy walk to everything. You do get a fairly good view either of the water or an overview of the city.
Cons: The rooms are a bit outdated. My coffee wasn't replenished everyday
Excellent
9.1
Pros: Staff was friendly and fantastic. I liked the location.
Cons: Carpets need replaced and the room was a little dated but over all a very good experience
Good
6.8
Pros: Convenience to downtown attractions Great Views
Cons: Price too high for a hotel with only 1 functional pool, old dirty rooms, no breakfast options.
Excellent
10.0
Pros: The room was wonderful and the bed was so comfortable the people were great.
Excellent
8.0
Pros: I loved the jacuzzi, how close everything was, the bar, and the Cleanliness.
Cons: There were hair all that came out of the Jets when you turned the jacuzzi on. Ewwww.
Excellent
9.3
Pros: The large room size was great! The large tub in the room was also excellent.
Cons: The bathroom needs some major TLC.
Excellent
9.4
Pros: We liked the location. It was within walking distance to almost everything. Loved to restaurant and the outdoor eating by the river. Service was poor but the atmosphere was worth it. Room was clean and spacious. Great view of the mountains. I would return again even though the pool was a disappointment.
Cons: The pool was so dirty that we couldn't even swim in it. My granddaughter threw a swim stick in and we couldn't even find it. At night when the pool lights were shining, you could see bits of white floating all over.
Okay
5.0
Pros: There were only two things we liked about this motel. The pool and the location.
Cons: Everything else was nothing I would ever go back to. The staff was more then helpful however the rooms themselves were completely dated with box TV's, hard beds, hideous bathroom interiors and no water pressure. We had a couple problems with a few bugs in our room. One on the ceiling one in my folded hotel towel when I opened it and one on the floor. Needless to say between the uncomfortable bed and bugs we did not sleep at all.
Excellent
8.8
Pros: We enjoyed that it was downtown close to all of the attractions and shopping, but it was also had a setting that you could enjoy the sounds and beauty of the mountains. And the staff were extremely nice and helpful every time we had a question for them. They were wonderful would definitely stay again.
Cons: The drive up to the room was very steep, was unaware that there were steps or an easier way to walk back to our room until the last day. Wish when we checked in they could have told us that. But that is really the only complaint I have about our while stay.
Good
7.1
Pros: Good location, nice views
Cons: Rooms looking run-down, bathtub has been painted. $170 non-refundable pet charge is ridiculous for a 2 night stay.
Excellent
8.0
Pros: Location
Cons: We heard the t.v. in the room next to ours.I believe that the room was empty
Good
7.1
Pros: Free upgrade on room and the staff were nice. Location could not have been better.
Cons: Tv and wifi didn't work
Excellent
10.0
Pros: the location was awesome. So close to everything we wanted to check out. The staff was very friendly and the restaraunt was great. Lots of great food and was just nice to have something right there so we didnt have to walk around as much
Okay
4.2
Pros: Location was good ,priced ok,
Cons: Breakfast plain oatmeal ,zero fruit, worst I have seen ,usually have eggs and more choices
Good
6.0
Pros: The river front view and balcony
Cons: the room smelled like pets had an accident in their and it was being covered up, when you use the heater you could smell the pets then.
Good
6.5
Pros: Convenient location, friendly and accommodating staff Size of room great
Cons: Beds uncomfortable Room location within complex, car could not make steep climb due to rain, kept sliding down was afraid to continue trying, had to park on lower level in rain and had to hike the hill with all our luggage No ice or vending on upper levels had to walk to office in rain climbing 2 steep hills for ice
Okay
4.6
Pros: The river location
Cons: Cleanliness if the room, lock broke on the door , one bed was lower than the other
Excellent
10.0
Pros: Staff was really nice. The room was clean and we were very comfortable while we were there. The resort was right behind the main strip it was great.
Excellent
10.0
Pros: Location was great
Cons: Dated, they need to spend some money to upgrade. But it was OK.
Excellent
10.0
Pros: Close to everything
Cons: Climbing that hill to our room
Okay
5.4
Pros: Location is good for the price. Rooms are in bad need of updating.
Cons: Rooms haven't been updated for probably 30+ years.
Good
6.5
Pros: We needed extra linen for my mother-in-law. She caked to the front desk for some and am employee arrived with some within 5 minutes of her hanging up.
Cons: Check-in isn't until 4 and check out is at 10. I have checked into a lot of hotels before and they've been busy at times, but the wait to check in here was unbelievable. I think it took about 15-20 minutes to finally get to the desk and walk out with keys. We had the pleasure of leaving just before 10 and noticed the housekeeping didn't have any new linen on their carts. Maybe there is a separate one that comes through but we were under the assumption that the sheets aren't changed after each stay.
Excellent
10.0
Pros: Love that the strip was just across the street. It made it easy with having 2 small children. Room was super clean very good size. We had 2 queen beds and plenty of room to walk around without feeling cramped.
Excellent
10.0
Pros: Loved the location. Conveniently located to everything yet out of the hustle and bustle. Room was more than we could of expected. Bed was very comfortable. Sitting on the balcony listening to the creek and the local band play was very relaxing. My sister and I enjoyed our weekend to the fullest.
Mediocre
2.0
Pros: The balcony
Cons: Everything was totally outdated,19 years ago I bought the same TV that was in my room.Bath was so stained we didn't even shower in it.Carpet was outdated ,torn and had paint stains on it.The Vertical blind didn't work properly,had to close some of the vanes by hand.Furnuture was From the 80's and worn. Weekend rate paid $$$ and was horrible dissapointment
Good
7.1
Pros: The resort is pretty and is in a great location for walking to the strip on Gatlinburg. Perfect for us wanting to walk around and not have to venture too far away. For the price I couldn't complain.
Cons: The room wasn't as clean as I hoped. The floor was a little sticky. We also had made reservations for two double beds but only had a single king bed when we got there. I called the front desk about it and they said they were booked, sorry about our luck basically.
Excellent
8.5
Pros: Location; pool
Cons: No breakfast included; phone in room did not work
Okay
4.2
Pros: Location is great, just a block away from the strip. Walking distance to everything. Sheets and towels were clean.
Cons: Extremely outdated. I'm sure this hotel was very nice in 1980 but not much has changed since then. TV is the only update. Place looks dirty just from years and years of use. The room smelled like a dead animal. Smell was coming from the refrigerator. We only stayed two nights so we just toughed it out. I wouldn't recommend this hotel.
Okay
5.7
Pros: Easily walkable to downtown Gatlinburg and the mountain views were incredible. Didn't spend much time in the room so these pluses made up for the hotels short comings.
Cons: The furniture was old. The carpet should be replaced. The stains on the chairs were unsettling. The entire bathroom needed refurbished 15 years ago. How is it possible that in 2016 there was a tube TV in my room?
Okay
4.8
Pros: Within walking distance to everything.
Cons: For the 3rd time we didn't get the room we booked. Rub had hair in it from previous guest. Pool is still broken, have a second pool up near office that works.
Excellent
10.0
Pros: location
Excellent
8.8
Pros: location was great
Cons: cant think of anything
Excellent
8.5
Pros: Fact the location was in town and scenic overlooking the Little Pigeon river. Could and did walk to venues around town easily.
Cons: Was Christmas day when we checked in and being the holiday I can understand the strain of maintaining levels of service. were given a room on the 6th floor which ended up having not been cleaned. Walked in to someone else's mess, guess the room had been cleared off the computer so as to be let out again. So we hauled our gear back down to the lobby got another room that worked out fine for our 2 night stay. Couldn't find the TV remote there which was found later under/behind the bed headboard. Before finding called desk about it. Maint. man brought one in less than 4 minutes. Wow! Was nice/pleasant as he programed it to work. Overall visit was good with a few bumps. Enjoy.
Mediocre
3.3
Pros: Location
Cons: Unattentive , uncaring staff. No breakfast as advertised, dirty. Foyer/front desk is the only nice thing about this hotel. Needs upgraded badly. Tub was atrocious. I asked for shower gel and was given a free sample of shampoo from a magazine. My son had a wire stuck in his foot from the crumbling wall of the kiddie pool. Maintainence man told me if I didn't like it to go to a different pool. Terribly disappointed. Wasted so much money. I'd never use this site again. Took friend her husband and family with us, utterly embarrassed. No compensation whatsoever considered
Mediocre
2.0
Pros: The room on the river was decent minus the drunk guy who walked by and randomly tried to fight us
Cons: When we got there the woman could not find our room. I booked through kayak which sent us to getaroom.com, the staff at getaroom handled the situation well considering the mistake on someone's part. Either way it took an hour to check in. Then one of my kids got 23 dollars stolen out of his pants. When I reported it the lady (at the hotel) disregarded it saying the maid thought it was a tip....but it makes sense, every maid should take what they want from kids pockets. Really though for the money I just expected decent humans working for them and none were found. Find another hotel its Gatlinburg, there are plenty.
Excellent
8.0
Pros: We have stayed here once before. We like the location. Nice View Rooms are large. Good experience both times. WE enjoyed the Karaoke at Drafts bar. We went with a group who stayed at other hotels for a friends 60th birthday.
Cons: Check out time should be later. Check in is 4:00. Check out time should be at least 11:00.
Excellent
8.5
Pros: Location
Excellent
9.1
Pros: Great Location! Very close to the strip!
Cons: This is an older hotel. Could use some updating, but for the price it's great. I have noticed other comments about the steep hills & walking...so you have to keep in mind that you are in the mountains! :)
Excellent
8.2
Pros: Nice Location Quiet Pretty view Value for the money
Cons: A little dated Pillows were flat
With a stay at Glenstone Lodge, you'll be centrally located in Gatlinburg, steps from Gatlinburg Convention Center and 9 minutes by foot from Gatlinburg SkyLift Park. Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.
Overall 7.5 Good
Based on 2,513 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
5.7
Cons: No coffee in lobby
Good
6.2
Good
7.4
Pros: The rooms were sizeable, the water was hot, the location is great whether you're checking out Gatlinburg's tourist district or catching the trolley to Dollywood. Although we didn't go for a swim, the indoor pool looks amazing and I'm sure it's fun regardless of the season. I did note plenty of young families enjoying it while we were there and the air doesn't overwhelm with chlorine.
Cons: We arrived late at night, after 2am, and there was no one at the check in counter, only a sign saying "be back soon". After sitting in the lobby for more than half an hour whole the security guard stated at me and at his phone, a desk clerk finally arrived to check us in. Parking was limited, but they were accommodating by basically not enforcing any parking rules as long as we were not blocking someone in. They put us in a handicap room, which wasn't a problem in itself, but the bathroom door slides open and shut for ease of access and unfortunately it wasn't well oiled so we weren't able to ever fully open or close the door. I did report the problem, but don't know if it was ever fixed as we were only there 2 nights.
Okay
4.8
Pros: Pool was very nice
Cons: Beds are very uncomfortable. Our room balcony was in the pool area and it was at least a 100°+ when you walked up to go to our room. I just believe you should know that. And the pictures looked a whole lot nicer to me.
Mediocre
2.2
Pros: The location was the center of downtown Gatlinburg. Would have been a great proximity if we had stayed.
Cons: The second you walk in the room, we opted for the poolside option as we were planning to spend time in the pool with our two small children, all you could smell was chlorine, not to mention the room was about 87 degrees when we first walked in. While looking around our room, we found lots of great treasures, old Broken Oreos in the carpet (carpet looked like it hadn't been vacuumed in about a month) , the bathroom was disgusting you had to hover above the toilet, the shower curtain had something streaked down it, looked like makeup maybe?? Who knows. There was brown matter streaked on the wall I could take a guess on what it was. It looked like feces. The tv kept cutting in and out with sound and picture so that was a no go when my 3 year old asked to watch cartoons before bed. We decided to check out the beds to see what they were like since the rest of the room was absolutely disgusting. On one of the blankets there was red lipstick. And on the sheets there were big black hair. In more spot than one. So I'm guessing the sheets hadn't even been changed? Needless to say we grabbed our bags and our two small children and got the heck out of there, we didn't even stay the night. Then the whole trip was spent attempting to get our refund back as we ended up having to spend money on a different hotel for our trip. And then they tried to tell us that we had to pay for the first night even though we didn't stay. We will not be back. Waste of money and time out of our trip.
Good
6.2
Pros: The room was comfortable and felt roomy, the location was close to the strip and a lot of parking.
Cons: There were a few things broken in the room, the walls are thin, and the pool shouldn't close so early or should have an adults only time. The children spoil the trips
Good
6.2
Pros: The website says the hotel is 2 blocks from the strip but that is still .4 miles. It's a lot further than the website made it seem. We received an earlier morning wake up call both days that we DID NOT request. But the worst was the water temperature in the shower. It would get scalding hot with no notice. I let management know when we checked out but he didn't seem very concerned. Wouldn't stay there again.
Good
6.0
Pros: Great location to downtown Gatlinburg, the staff were friendly and helpful
Cons: It is no fault to the people that work there, but the building itself is in need of some TLC. You can tell that is what they are working on, but I couldn't help but notice
Excellent
9.1
Pros: Upgraded room for no extra charge and the suite was quiet, comfortable and clean
Cons: Pool area needs upgrade and was glad to see its in the plans for the coming year There were no towel racks in the bathroom and the water never got hot.
Excellent
8.0
Pros: Location was good, just a short walk down the road and you were in downtown Gatlinburg and close to any activity you wanted to do. Staff was nice. Hotel is a little dated but overall is a nice place to stay.
Cons: Pool area and hallways were hot.
The SureStay Plus Hotel by Best Western Gatlinburg features views of the West Prong Little Pigeon River. The property is located walking from Downtown Gatlinburg and popular attractions such as Ober Gatlinburg and The Great Smokey Mountain National Park. Each room has a balcony on the riverside, flat-screen TV, microwave, refrigerator and a coffee maker are also provided. Every room is fitted with a private bathroom and has a hairdryer. A daily housekeeping service is provided, we have a 24-hour front desk, free parking, vending machines for our guest’s convenience. We are located right by the enterance to The Great Smoky Mountain National Park. Cherokee is 20 miles, Knoxville is 28 miles, the nearest airport is McGhee Tyson Airport which is 42 miles from SureStay Plus by Best Western Gatlinburg.
Overall 7.4 Good
Based on 1,559 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.5
Pros: I loved that all the rooms over looked the river. It was very clean and comfortable.
Cons: The only negative I have is we were put next to someone with a dog... We attempted to sleep in and the dog parked for hours.
Excellent
9.1
Cons: I didn’t like that to access any of the outlets near the beds you had to move furniture and unplug other items.
Excellent
10.0
Pros: Beds were comfortable our room was clean. Breakfast was good. Was quite and close to everything
Cons: Nothing
Excellent
10.0
Pros: Great location for shops or mountains
Excellent
10.0
Pros: Rooms are directly over a nice stream full of fish. If it hadn't been so hot we could have opened the door to the balcony and enjoyed the soothing sound of the stream. Just a block and a half from the main strip. An easy 3 minutes walk. But far enough so as you don't hear the busy traffic. Room was very clean with comfortable beds. Also my wife and I always noticed the room had a nice fresh smell every time we entered.. Housekeeping was extremely friendly. Front staff very courteous, extremely nice and informative. We spent two nights. Around midnight on the first night, we were having trouble with our TV. I called the front desk and the young man working the desk said he would be there soon. He showed up in 3-4 minutes and soon had our TV working. Nice size flat screen TV with lots of cable channels
Cons: No complaints but My wife and I agree that the breakfast and coffee hours should extend a little longer til maybe 10:00.
Excellent
8.5
Pros: Great location, very affordable. We stayed for 5 nights during the Spring Wildflower Pilgrimage and found it an ideal location for the various events and a walk-able distance to the main street, restaurants and Conference Center. As the hotel is off the main street, we found the location quiet at night with the soothing sound of the river out back. Desk staff were friendly and helpful. Room was clean. Bathroom quite small and the balcony was shared with other rooms were two minor complaints. Continental breakfast was pretty basic and nothing to write home about. Overall, we would recommend the place and would definitely stay here again.
Excellent
8.0
Pros: The beds were very, very nice. The room was spacious and clean. We enjoyed the balcony.
Cons: The barking dog next door.
Excellent
9.7
Pros: Close to Ober so no downtown traffic when going snowboarding or skiing. Still walking distance to strip. Free breakfast. Affordable. Good for families and young couples on a budget. Clean. Microwave, coffee machine, TV and mini fridge.
Cons: The guy at the reception was not at the desk when we were ready to check out. AC/Heater is a little bit loud.
Good
6.0
Good location. We had a room that was the only room that shared a balcony and the guest that shared the room was smokers.
With a stay at Sidney James Mountain Lodge, you'll be centrally located in Gatlinburg, a 10-minute walk from Gatlinburg Space Needle and 12 minutes by foot from Gatlinburg SkyLift Park. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Gatlinburg? This motel has facilities measuring 1600 square feet (149 square meters), including conference space. Free self parking is available onsite.
Overall 7.3 Good
Based on 3,924 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.0
Pros: The pools were great!
Cons: Nothing
Excellent
8.5
Excellent
8.8
Excellent
10.0
Excellent
8.3
Pros: Facilities were gorgeous and quaint
Cons: Pool was ice child
Excellent
10.0
Excellent
10.0
Okay
5.6
Good
7.4
Good
6.0
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
10.0
Excellent
10.0
Pros: Our stay was great. We would definitely stay again. Rooms were very nice and clean. Staff was friendly. Pool area was great as well. Best thing was it's location to downtown we were able to walk every where just about. Only complaint would be that their towels were to small.
Okay
5.6
Cons: Very small rooms. Pool was dirty. Hot tub was so disgusting we didn't dare get any where near it. Hair on our sheets when we first pulled them back.
Good
7.7
Pros: The cleaning staff was very nice and the riverfront was a plus.
Cons: There were ants in our room. The minifridge became unplugged sometime when we were asleep the first night and ruined our food in the fridge. When you entered the room the smell was unpleasant and somewhat over powering, took a while to adjust to it.
Good
7.7
Pros: Very affordable, close to the shopping strip & attractions but a little more of a walk than I expected especially with small kids! I think our kids liked the pool more than they liked the actual vacation itself! I was happy to stay there though!
Cons: The pool wasn't very easy to access at all, our room we were given at check in had not been cleaned up from a prior maintenance job but the front desk took care of us right away and put us in another room. We ended up being by the creek which was really nice.
Excellent
9.0
Pros: The staff is amazing especially Lee. He made us feel at home.
Cons: Too many children screaming.
Excellent
9.7
Pros: Absolute amazing staff! Great location. Couldn't ask for a better place!
Excellent
9.4
Pros: After reading some reviews after booking our stay I was worried... we arrived & the staff was very friendly, rooms were clean, a/c worked great, ice machines worked. I found no merit to some concerns addressed in others reviews. Yes this is a older motel but not rundown & I would stay again. We were courtside (across the street) & it was very peaceful.
Cons: Nothing
Excellent
10.0
Pros: it reminded me of Gatlinburg when I was growing up. Simple, clean motel. Off the parkway so it was nice and quiet, but still just a short walk to the main drag. AMAZING pool!!! Unbeatable price, and super friendly staff. We will be back!
Okay
4.8
Pros: The location and the indoor pool were great.
Cons: Our room was very small and smelled like mildew/mold. The hotel is very outdated and not very clean. The Wifi did not work most of the time and the shower water kept going from scalding hot to cold without touching anything. We also were put in a "pet friendly" room, which I would NEVER stay in again. If I had known that part of the hotel was "pet friendly" I would have never booked there. We will never stay at this hotel again.
Okay
4.0
Cons: There were roaches in room. Staff was nice but we won't stay there again.
Excellent
10.0
Pros: Ask for the creek side rooms with balconys! Hearing the creek from your room was great. Their indoor pool is what sells this place for me and my family. It's a fun pool, with waterfall and hot tub. You can't beat the value for the location and amenities.
Cons: It's not very fancy or new, but if you're not a fancy person then you'll love it.
Excellent
8.8
Pros: We enjoyed the following... Big, warm indoor pool Creek directly under room balcony Comfortable beds Friendly staff Location On-site breakfast Quiet rooms
Cons: Bathrooms could use a few updates. It was also a cold walk outside from the indoor pool to our room but that's just part of being an older/motel-style establishment.
Excellent
10.0
Pros: The pools
Cons: Parking needs some work
Excellent
9.0
Pros: The large creek at the edge of the balcony was great and the staff was great.
Cons: The hotel was in need of some repairs and could use updating
Excellent
10.0
Pros: Rate and location
Cons: N/A
Excellent
9.3
Pros: Pleasant staff, view of creek, amenities. Food in restaraunt was great.
Cons: Walk down to town was okay but coming back up the hill was rough.
Good
7.1
Pros: Great staff, very friendly. The staff were the highlight of this experience. The rooms were average with the standard motel options. Location was close enough that you could walk to the main attractions. For the price it was worth it.
Cons: The Wi-Fi only worked at the main building and a bit beyond. Did not see any breakfast options available but a fantastic pancake house was nearby. Bathrooms needed updated.
Good
6.6
Pros: Spacious room, nice view from balcony, and the mini fridge kept suff very cold. For price, it's okay.
Cons: False advertising on booking site. I booked a room with a hot tub and fireplace... No hot tub and (although it was late September) the fireplace didn't work due to it being "out of season". Bathroom was super tiny and the tub/shower was very slippery. Creepy-looking people hung-out outside of hotel's laundry mat (which you have to walk through to get to the elevator).
When you stay at Country Town N Suites in Gatlinburg, you'll be in the entertainment district, within a 15-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
Overall 7.2 Good
Based on 1,060 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.2
Excellent
10.0
Pros: The staff was very friendly and nice when I checked in and out and offered info for anything I needed. Everything worked and was clean, and was very quiet. Very close to everything without actually being in the middle of it all.
Excellent
10.0
Pros: Everything....Staff was great, place clean, great location, and very reasonable price. No frills, but we didn't want any. Highly recommended!
Excellent
9.0
Pros: Super friendly staff, comfortable beds, clean, updated rooms, good location, and an awesome value!
Cons: Outside needs to be updated (I think they may be in the process though). Clean inside the drawers, please!
Excellent
9.3
Pros: The room was a great value! The bed was very comfortable, and we enjoyed having the large fridge and WiFi. The staff was really nice, and they made check-in a breeze.
Excellent
9.1
Pros: Extra clean rooms. Wonderful staff good location
Cons: Older buildings. Not in the center of the action. Sign not lit well at night.
Relax at the Microtel Inn and Suites by Wyndham Gatlinburg hotel conveniently located in the center of downtown Gatlinburg near Gatlinburg Convention Center, thrilling rides at Dollywood, and less than 10 miles from Pigeon Forge. Take a short, scenic drive to the Great Smoky Mountains National Park, or a bike ride on Cades Cove Loop Road, or a hike on the Appalachian National Scenic Trail to stunning views at Charlies Bunion peak. Ideal for business and leisure, this lodging offers complimentary continental breakfast, complimentary high-speed Internet access, 24-hour front desk and business center. Guest room amenities include 32-inch flat-screen TV and refrigerator. Suites, smoke-free and handicapped-accessible rooms are also available.
Overall 7.1 Good
Based on 2,242 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.3
Pros: we liked it for the value
Good
6.5
Excellent
8.0
Excellent
8.0
Okay
4.0
Pros: Location close to city
Cons: Room left a lot to be desired. The bathroom floor was sticky. Refrigerator smelled horrible. The mattress was worn out. Probably dips 6" in the center with nobody on it. Toilet flushed on its own every 30 to 40 minutes. The place could use a lot of proper maintaining and repair.
Good
6.5
Pros: Great location for the price
Cons: The fold out bed was very uncomfortable. There was no workout room.
Mediocre
3.6
Pros: Location
Cons: TV did not work at all. Breakfast is just cold cereal and toast. Staff was rude and unwilling to accommodate. I would not stay here again.
Good
7.6
Pros: The price was great! The staff was courteous and prompt.
Cons: The wall are thin. We could hear (and feel!) the couple next door to us fighting. Doors were slamming, she was screaming and he was throwing things! It felt and sounded like they were in the room with us.
Good
7.0
Pros: I liked the location, it was nice to be able to park the car and walk to where we wanted to go.
Cons: We got to the hotel around 1:00 Friday afternoon to check in. When we walked in the lady at the counter was on her cell phone, on a personal call, she did not end the call to help us, instead she continued her conversation and helped us after she finished her call. In my opinion that was rude. Then while we were checking in someone called the front desk and requested help with their shower, she told a gentleman to go help them "because they couldn't figure out how to work the shower." Her attitude about that situation was wrong and she should not have spoken so rudely about someone who is paying money to stay at your hotel, especially in front of other guests (being myself).
Good
7.7
Pros: Location
Cons: Bathroom
Excellent
9.7
Pros: Location!!!! Right off the main drag in gatlinburg. Close to many shops and restaurants. Room was very clean, hotel was fine. Staff friendly. Price was great, room was small but accommodated just fine. Highly recommend.
Excellent
8.5
Pros: Very good location. Great value for this time of the year. Room was nice and comfortable.
Cons: The bathroom needed some detail attention.
Good
6.0
Pros: I like how close it was to everything.
Cons: It could have been cleaner. The pull out bed had crumbs all over it, and the carpet wasn't very clean. What little time we were in our room, the bottom of my kids feet were turning black from the dirty carpet. Also the walls are like paper so you hear EVERYTHING.
Excellent
9.1
Pros: Staff was friendly and very helpful. Facility was clean. Located within <5 minute walk of downtown. Probably deserves 5 stars but I need a lasting impression for that.
Excellent
8.0
Cons: The room was nice and comfortable but small.
Okay
5.4
Pros: Close to everything Price for location Mostly very clean
Cons: The last 2 mornings of our stay they were doing some remodeling 2 doors down from our room at 8:15 in the morning. Im talking pounding, hammering, sawing, buzzing and tile break at 8:15 in the morning. I asked the woman at the front desk and she insisted they werent remodeling near my room. The towels suck. Mold above the shower
Excellent
8.2
Pros: So the hotel itself was basically on the main Gatlinburg strip so this made EVERYTHING super convenient. The workers were also very polite & made sure to give us all the information that we would have needed, plus without even asking told us about the free breakfast (Due to covid 19 they only had a few things, not there fault by any means) & give us a extra room card.
Cons: The elevator was strangely stinky I’m not really sure why & our room was a little dirty like dirty bathroom mirror & finding hairs on the bed but I mean I’m not that picky or grossed out (your in a public cheap hotel)
Overall 7.0 Good
Based on 1,815 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
A stay at Reagan Resorts Inn places you in the heart of Gatlinburg, steps from Ole Smoky Moonshine Distillery and Gatlinburg Space Needle. Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and ATM/banking services. Free self parking is available onsite.
Overall 6.8 Good
Based on 2,313 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
5.4
Good
6.0
Pros: No breakfast
Cons: It is an old motel that is in desperate need of of a remodel
Excellent
8.5
Okay
4.8
Pros: Location was the ONLY this good about this hotel.
Cons: Pictures posted online portray this place as newly renovated and clean. Very outdated. Carpet had not been cleaned or shampooed maybe since it opened in the 60s. Tom was very rude about me parking in the No Parking Zone after the front desk told me to park there because there are more rooms than parking spaces. Also advertise free “continental” breakfast!!! Plain bagels, waffles, apples, and Rice Krispies. We stayed on the top floor and our view was the builidng wall next door. Do not spend your money here!
Excellent
8.5
Pros: Location
Cons: The rooms don't look like they do in pictures. And the view from our "balcony" was absolutely horrible. We were looking at a wall.
Good
6.0
Pros: I liked the location. Easy access to downtown activities,car travel is not easy in Gatlinburg during tourist season, so it's easier to walk.
Cons: The driveway was blocked with pedestrians every time we attempted to come and go, there were people playing music and crowds gathered around, not offering to move so we could park. Again we waited. That's mainly all I did on this trip is wait in traffic. I won't be back to Gatlinburg.
Excellent
8.0
Pros: Location and convenience
Cons: Trash truck pick up at 7:00am both mornings. I guess that’s not real the motels fault. Curtains over the windows blinds to cut back the lights coming in at night
Excellent
8.8
Pros: The stay was good. The other reviews I read about the walls being thin are true. You can here people in the other rooms and especially in the halls. I enjoyed the stay and the location is awesome. I am sure during the busy season it would be very noise inside the building. I would stay during the off season
Excellent
8.0
Pros: It was clean and comfortable. Will get again for the location didn't spend much time there on the strip most of the time
Cons: The only downfall was our balcony was in a hole between two buildings and had the view of a concrete wall about 10 ft across from us
Mediocre
2.0
Cons: Booked in advance and they dropped my reservation because of insufficient funds even though it was a pay when get there plan. Very disappointed in that, was looking forward to a nice vacation but it was ruined
This family-friendly Gatlinburg hotel is within 2 mi (3 km) of Herbert Holt Park and Cooter's Place. Anakeesta and Ripley's Marvelous Mirror Maze are also within 3 miles (5 km).
Overall 6.1 Good
Based on 25 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
Mediocre
2.0
Pros: Nothing
Cons: Everything
Excellent
10.0
Good
6.0
Pros: The staff was quick to help out and the property has the initial wow factor
Cons: Waterpark was not entertaining for children older then 10ish, walls were very thin, game room a waste of money don't purchase more then one game card because you can't combine the money or the tickets, internet isnt included it's $10 a day and only one device can be connected at a time, TV's in the rooms were impressive until you turn them on and you only get a handful of channels and they were fuzzy at best! We didn't have any intention on sitting thru the time share spill however they offered us $100 cash and a free 2 night stay (which I have now discovered in order to claim my "free" stay I must pay $50 to activate the account) so I said ok to the 90 minute presentation- 4.5 HOURS later I walked out!! Never again!!!! There reply when I said it's been longer then 90 min........ well we are not selling you a t-shirt then tried to make us feel guilty for not purchasing the time share by telling us "well I guess you don't want to have quality vacations with your loved ones" and "I must not done my job very well". Ugh!!! Now I know why I haven't ever sat thru a time share presentation before and why I will NEVER again - ever!!!
Mediocre
2.0
Pros: The scenery near the resort
Cons: The rooms, the prices. For a resort, you would assume that at least WIFI was inclusive in the room charge. Nope, it was not. They also try to get you to think that you won something at checking. It was thein 4 hr "come see why it's so good to be an owner" routine. That was the only time any kind of complimentary breakfast was mentioned!
Excellent
10.0
Pros: Service and beauty of resort and water park. great staff from check in to bellboy all the way to room.
Cons: Nothing..
Okay
5.1
Pros: Rooms were nice and clean.
Cons: Main attraction at the waterpark was closed. The playground was also closed. We have two young children and we wanted to stay here because of the amenities but because they were closed we had to search out other things to do.
Okay
4.0
Pros: The mountains
Cons: Air conditioner broke two times spilling water on the floor, and they never brought us toilet paper after two days of calling.
Excellent
10.0
Pros: the staff was very responsive and went out of their way to help
Mediocre
3.4
Cons: We arrived late and went to dinner, when we returned we went to make up the sofa sleeper. There were only sheets, no blanket or pillow. I called the front desk and was told that they would bring them right up. After waiting 45 minutes, they still were not there. I again called and was told again they would be right there. After 15 minutes, still not there. I called again and was told after asking to speak to a manager that they were trying to get a hold of the person who was supposed to be bringing them. This is when I insisted on speaking to a manager because they told me they were on the way two times already. I was told that they would the manager would call me in one minute. After waiting five more minutes and no call or blanket of pillow, I called and spoke to a lady who told me the manager had the girl outside who was supposed to be bringing the blanket and pillow up and was talking to her. I again was told I would be called in one minute. After not getting a call back and it was now after 1:00 in the morning, I called again. I spoke to a manager who told me that the problem was that they were booked to the maximum and were behind. I explained that it was after 1:00 in the morning and we had to check out at 10:00 as that is their check-out time. He then told me that they were shorthanded because one of the employees had a death in their family and they were not there. I explained that I was sorry, but first of all I as a customer should not even know about something like that. I then expressed that it has been well over an hour and a half and I still did not have the blanket and pillow and I just wanted to go to bed, however, I did feel some sort of compensation was in line, even a late check -out because I was not able to go to bed earlier. He told me that he could not do that. I told him that because it was so late, I was going to check out and find another place to go. He told me to do what I wanted to do. We went to check out and were not refunded any of our money. We had paid $286 for the room, plus an $11.00 fee, plus a $50 damage deposit. I have written an e-mail to the company with absolutely no reply. My credit card company is notifying them because we have filed a dispute. The only money I have had returned is the $11.00. We haven't even gotten the damage deposit back, and we didn't even sleep in the beds. The only thing we did was take showers. I will never stay at these resorts again, nor will i stay at any place that they are associated with. I think it is just a place to rip off people.
Excellent
10.0
Pros: Property is well maintained and the staff are very courteous. Plenty of onsite activities every day to keep you busy. Minutes away from Gaylinburg and Pidgeon Forge
Excellent
8.0
Pros: Location
Cons: Nicer staff , the tv was old , the control on one tv didn’t work, no coffee, ugly blankets for a cold place . The transportation within the resort was bad had to walk everywhere . The restaurants be available.the pools where outdoors, not really a resort for winter , not coming back we hated it specially for the price , other places do so much better. Train your employees to be nice and helpful.
Okay
5.0
Pros: The scenery was nice and the location was convenience to get to downtwown Gatlinburg.
Cons: I did not like the room. The room was not very clean and smell smoke. The AC was loud and we could not get a good night sleep. The gym was small and did not have a steam room or hot tube. The water park was too expensive. I would not recommend Westgate hotel to my friends or families.
Okay
4.2
Pros: Not much
Cons: No TV ...had to wait 20 mins for shuttle to come when they had 50 golf carts with 6 seats in them pass you by no parking there should be at least 1 parking space per room or villa for 500 for 2 nights water park should be included not an extra 82 dollars next time we will stay at Wilderness of the Smokies
Excellent
10.0
Pros: Staff was courteous and friendly, the room had every thing you could possibly need I couldn't believe it was a studio room.
Cons: That I couldn't stay longer.
Excellent
8.5
Pros: This is a nice place to stay for the price. The view and rooms are nice. The location is great. It is in between Pigeon Forge and Garlinburg. I would stay here again.
Cons: You can hear everything going on in the rooms surrounding you. I mean...everything. The check in process was annoying. Traffic is congested getting in and out of the resort.
Okay
4.5
Cons: Mattress very uncomfortable very small pillows bartender at pool SUCKED no snacks or food at upper pool toilet ran if didnt play with handle forgot a item in room called to go back and get item was not found by housekeeping and it was a large body pillow alot of noise above us in other room after midnight like children running jumping alot of construction on property check out 10 am too early in my opinion for price we paid will not EVER GO BACK !!!!!!
Okay
4.5
Pros: The restuarant was decent.
Cons: You have to pay extra for wifi connection. All advertised (free) activities costed extra. Parking was overcrowded. Some of the staff was very rude. Our room was dirty and the sheets on the bed looked like they had not been changed with wrinkles and hair on the sheets. The toilet was backed up and did not flush properly.
Mediocre
2.8
Cons: The front desk staff are incompetent, clueless and rude. The bathroom doors in the unit all had at least a 2-inch or more gap between the floor and the door. The wall decor in the main room was a picture of Dolly Parton and the Westgate developer - really? Walls and floor have no soundproofing. We could hear the hoard of elephants above us well into the wee hours of the night. The units are really pretty on the outside and fit nicely into the mountain scenery, but they belie the ugliness on the inside. Second time here and will not book again!
Excellent
8.8
Pros: The room and view were great.
Cons: Website was not clear about extra charge for pets. It states pets are welcome and there was an additional charge but no amount listed. I was expecting an extra $20 charge or so and was completely SHOCKED when at check in they told me it would be $170!!! I would not have booked the room had I known this especially since the rate for the room itself was only $109! Completely ridiculous charge.
Excellent
8.5
Pros: Nice room. Clean and well appointed.
Cons: Wireless internet is terrible. Almost unusable. Waterpark was mediocre, not part of room stay and very pricey.
Excellent
8.0
Pros: The staff and accommodations were excellent.
Cons: I think for the cost to stay there, the water park and other amenities should be included.
Mediocre
2.0
Cons: Parking sucked. They will try to have you tour for discounted attractions-- seemed like a good idea but there 90 minute tour with a free breakfast turned out to be over 5 hours of salesmen in your face trying to sell you a timeshare. They waisted one whole day for our weekend vacation. I would much rather pay for the attraction then lose time with them trying to sell me a timeshare for that amount of time. Not upfront or honest. And the great breakfast you get for touring was terrible.
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Accommodations in Gatlinburg
Landmarks in Gatlinburg
- Ober Gatlinburg
- Ripley's Aquarium of the Smokies
- Gatlinburg Convention Center
- Hillbilly Golf
- Sweet Fanny Adams Theatre
- Star Cars Museum
- Gatlinburg Ziplines
- Ripley's Haunted Adventure
- Gatlinburg Sky Lift
- Ripley's Believe It Or Not Museum
- Amazing Mirror Maze
- Mysterious Mansion
- Gatlinburg Space Needle and Family Fun Center
- Guinness World Records Museum
- Cooter's Place