Cons: I rented a car online, but it wasn't a car at the site. The representative called other sites but no one had a car. I was offered a minivan which would've cost me more in gas than what I would pay for the rental of the vehicle. The 3rd party company should know what each facility has available so this will not happen.
Worst car rental experience EVER
Pros: Nissan Pathfinder was a comfortable SUV
Cons: We arrived to pickup our prepaid fullsize car and they had none available. Told us we could go to another location 30 miles away to pick one up or wait for it to be delivered to the location we were at. We had time for neither. We requested a free upgrade given they had our money and no car. That was denied by the agent on site and Manager over the phone. We ended up paying for an up grade but then it took another 30 minutes to find one that was clean. They were going to give us one that a customer had just returned that had a sensor that kept coming on and then one that had a nail in the tire. Rude people over the phone and at the counter. Over an hour later we left. When we returned the car a week later. They were closed at 11:30. Suppose to be open until noon. We were told over the phone by customer service that again we could take the car to another location to drop off or leave the car and US bring the keys back on Monday. We said no to both and they said they would send someone to open the office. We waited over 30 minutes then left. We left the car on the lot and have the keys since there is no drop box. And I will fight this battle Monday. NEVER AGAIN will we rent from HERTZ!
Our Getaway
Pros: The young lady who waited on us at both on pickup and return was very friendly and helpful. She was so busy yet still so pleasant. We were given a discount that we didn't even know we were eligible for. The car got very good gas mileage and we would definitely use them again.
Cons: It was very busy and the young lady was having to answer the phones and wait on all the people. We felt she is very overworked and deserves some sort of reward. However; she never seemed overwhelmed or lost control of any of the customers. It was a very good experience for my husband and I. We just felt very sorry for her.
Pros: The van was very clean
Cons: The van had a constant noise coming from the rear end of the vehicle
bad address
Pros: im a hertz gold club member, and booked with Hertz at lest 12-15 trips. i've never had an issue until this rental.
Cons: the rental pickup location didn't actually have an operating Hertz lot anymore. i had to fight rush hour traffic to get there, only to find this was the case. Customer service was a challenge at first. I had to speak to 3 different people to finally get to the online rentals rep. she honored my rate, but i ad to drive an extra hour out of my way to pickup the car. I was given a Prius, when I ordered a midsize vehicle. i assume this was how the airport location made up for the difference in the daily rate. That car was too small for me.